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How to Cancel RRS feed

  • Question

  •  

    I Logged into my passport Acct to try to cancel the Live OneCare services.  I followed the instructions to the letter, instead I get this... We could not find your OneCare subscription.
    Please sign in with the Live ID you used to activate your subscription.

    I thought I signed in using my passport information, but it has almost been a year ago, and with my health the way it is I cannot remember any thing else. 

    I cannot fnd a telephone number or email or anything to get this cancelled.

    Please help.

    Thanks

    Tuesday, November 27, 2007 4:44 PM

Answers

All replies

  • If you still have OneCare installed, open it and click Help/About to see the Subscription LiveID listed. Use that to log in at http://support.windowsonecare.live.com to see your support options as you will need to contact support to cancel.

    If you don't have OneCare installed, see here on how to reach support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Tuesday, November 27, 2007 6:45 PM
    Moderator
  • I has OneCare installed and stop using it months ago. It got automatically rebilled and I want to cancel it but I do not use OneCare anymore and cant cancel it and get a refund. What is a phone number to call to cancel this???

     

    Very frustrating.

     

    Frank

     

    Tuesday, December 25, 2007 11:20 PM
  •  frank7123 wrote:

    I has OneCare installed and stop using it months ago. It got automatically rebilled and I want to cancel it but I do not use OneCare anymore and cant cancel it and get a refund. What is a phone number to call to cancel this???

     

    Very frustrating.

     

    Frank

     

    Check you email, Frank. Technically, you should follow the support flow to contact support. Since you are a paid subscriber, your account should validate and you would see the phone, chat and email options. However, that validation doesn't always work, I've found. The link to the FAQ for contacting support can be found in my previous reply.

    -steve

    Wednesday, December 26, 2007 12:53 AM
    Moderator
  • I have had more trouble than it is worth trying to install this program. I just want to cancel my subscription.

    It is just to evasive when trying any level of installing for me. are there some easy steps to cancel? I have not even verified payment and I still can't get into any of those options. Please help.

    Wednesday, July 2, 2008 9:05 PM
  • The instructions are incorrect and send you all over the place. At least I am (a UK subscriber).

    Very frustrating, now have to contact my credit card company to block the payment.
    Monday, December 29, 2008 9:22 AM
  • Jeroen Ritmeijer said:

    The instructions are incorrect and send you all over the place. At least I am (a UK subscriber).

    Very frustrating, now have to contact my credit card company to block the payment.



    I don't know what instructions you mean are incorrect. Canceling a OneCare subscription requires that you contact customer service. That would be the support phone number or email:
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link:

    http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/54c2085f-5593-4797-8482-b3f7fa9ed321
    I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Monday, December 29, 2008 1:54 PM
    Moderator
  • Thanks for getting back so quickly.

    The incorrect instructions are listed in the automated email I get from billing.microsoft.com

    If you do not want to renew this subscription, you must cancel the subscription before the renewal date shown above. To cancel, go to https://billing.microsoft.com, click on the service name, and then on the next page click 'Cancel my service'.

    Then on billing.microsoft.com (after a warning that the bloody ssl cert is incorrect, nice) I get a message that I cannot do it from there and need to go to another URL, which sends me to another one, which sends me to help.live.com which ends up in an endless redirect loop.

    I will contact you on your private email address.

    Thanks,

    Jeroen
    Monday, December 29, 2008 3:38 PM
  •  Got it. Yes, the generic cancel instructions in the email would send you to the Billing site. If you're getting a certificate error, check your PC date/time and, if that's okay, go to Windows Update and install the optional certificate update.
    Once you get to the Billing, you're right, it stupidly sends you to help.live.com where you need to follow the rather loopy path to get the support phone number or email if you can validate your subscription. As I note in the "how to reach support" FAQ, this can be a painful process as it doesn't always redirect properly and it doesn't always validate your subscription properly.
    I'll look for your email. If you don't hear from me today, post back as it means that your mail or mine got blocked by spam filtering someplace.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Monday, December 29, 2008 3:50 PM
    Moderator
  • I too have been trying to cancel OneCare. Unhelpfully, when I eventually found the official route, the phone number given on this page appeared to be a US number:

    http://help.live.com/help.aspx?project=OneCarev2_5_Client&market=en-gb

    For the number given is incorrect - it should start 0870, not 870, which is not a valid UK number. So to avoid having to pay for an international call I went all round the houses trying to find other ways to cancel, including the one mentioned above of entering incorrect credit card details in an attempt to stop it charging me.

    Sheesh, it seems to be as difficult as possible to cancel!

    Saturday, May 9, 2009 1:25 PM
  • I too have been trying to cancel OneCare. Unhelpfully, when I eventually found the official route, the phone number given on this page appeared to be a US number:

    http://help.live.com/help.aspx?project=OneCarev2_5_Client&market=en-gb

    For the number given is incorrect - it should start 0870, not 870, which is not a valid UK number. So to avoid having to pay for an international call I went all round the houses trying to find other ways to cancel, including the one mentioned above of entering incorrect credit card details in an attempt to stop it charging me.

    Sheesh, it seems to be as difficult as possible to cancel!


     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link:

    http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/54c2085f-5593-4797-8482-b3f7fa9ed321
    I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

    If you don't get an email response from me wthin 24 hours, post back as my email provider is getting more aggressive with the spam filtering.


    And, yes, canceling is a major hassle in that you need to call.
     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, May 11, 2009 12:38 PM
    Moderator