Windows is not genuine message keeps reappearing RRS feed

  • Question

  • We have a Dell PC which is still using its orginal install of windows XP Pro that it came shipped with. It is setup to login to our domain however when one particualer user logs in it keeps popping up saying windows is not genuine and we have to keep clicking get genuine and it goes away for a little while. If other people log in and out of the PC its fine and doesnt do this. I have run the WGA diagnostic tool and pasted the info below can you tell me if there is a problem or how we can fix this as the PC is based in our reception area of our office and its stopping them from answering phone calls etc each time this happens.

    I have pasted the results below if someone could help me that would be great.

    Diagnostic Report (1.5.0717.0):


    WGA Data-->

    Validation Status: Cryptographic Errors Detected

    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT

    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=

    Windows Product ID: 76487-OEM-2211906-00102

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    ID: 4f671bac-fd7b-4260-9db2-af101ca16aa1

    Is Admin: Yes

    AutoDial: No

    Registry: 0x0

    WGA Version: Registered, 1.5.540.0

    Signed By: N/A, hr = 0x80096001

    Validation Diagnostic:

    Resolution Status: N/A


    System Scan Data-->

    Scan: Complete

    Cryptography: Complete


    Notifications Data-->

    Cached Result: 5

    File Exists: Yes

    Version: 1.5.540.0

    WgaTray.exe Signed By: N/A, hr = 0x80096001

    WgaLogon.dll Signed By: N/A, hr = 0x80096001


    OGA Data-->

    Office Status: 100

    Office Diagnostics: E2AD56EA-344-8009_E2AD56EA-345-80096001_16E0B333-57-80004005_B4D0AA8B-910-80004005


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->

    File Mismatch: c:\windows\system32\winlogon.exe

    File Mismatch: c:\windows\system32\licdll.dll

    File Mismatch: c:\windows\system32\dpcdll.dll

    File Mismatch: c:\windows\system32\ntoskrnl.exe

    File Mismatch: c:\windows\system32\ntdll.dll

    File Mismatch: c:\windows\system32\kernel32.dll

    File Mismatch: c:\windows\system32\crypt32.dll

    File Mismatch: c:\windows\system32\advapi32.dll

    File Mismatch: c:\windows\system32\setupapi.dll

    File Mismatch: c:\windows\system32\pidgen.dll

    File Mismatch: c:\windows\system32\oembios.bin

    File Mismatch: c:\windows\system32\oembios.dat

    File Mismatch: c:\windows\system32\oembios.sig

    File Mismatch: c:\windows\system32\syssetup.dll


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>4f671bac-fd7b-4260-9db2-af101ca16aa1</UGUID><Version>1.5.0717.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1645522239-790525478-682003330</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX280               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20050209000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>A9BE33470184404D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID></MachineData>          <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>3821A99C1198D00</Val><Hash>cd2fikLz+WBiOxpIidcQXWBvTUA=</Hash><Pid>73931-640-2726731-57859</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Wednesday, November 8, 2006 3:28 PM


All replies

  • Phillip,

    Rerun the mgadiag utility while logged on as the problem user account.  On the Windows tab you will see a "Resolve" button in the lower left.  Click it and let it do its thing; it can take care of most cryptographic errors.  Restart and let's see how we did.

    Wednesday, November 8, 2006 3:41 PM
  • I have tried rerunning  the mgadiag tool and clicking resolve it attempts to resolve but then produces an error saying Its not been able to complete the task as an error has occured and to contact microsoft support. What else can we try.
    Monday, November 13, 2006 12:23 PM
  • Phillip,

    The resolve button will occasionally report as you stated, yet in fact it accomplished the repairs.

    Have you restarted the computer and then visited the validation page?  http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en

    If you have done so and are still seeing the nags, please post back with a fresh mgadiag report.

    We'll have to work our way thru the fixes in this MS KB:  http://support.microsoft.com/default.aspx/kb/822798


    Monday, November 13, 2006 1:46 PM