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Freezing/Unauthorize change has been made to Windows Error

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    So in the last month or so, my laptop's had some issues, and especially in the last week or so. I've gotten the blue screen once or twice, but the main problem is that my laptop just freezes a lot, roughly once a day. And a lot of times, upon start up, I get an error stating that an unauthorized change has been made to Windows, which may result in limited Windows functionality.

    Now, if I power it off and start it up again I can usually use it fine, but it's happening basically every day, so there's clearly something wrong.

    Here's the diagnostic report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {81140FC2-CD40-4ED9-A8BE-A7B3ABC02988}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_ldr.090805-0102
    TTS Error: M:20110731165827410-
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{81140FC2-CD40-4ED9-A8BE-A7B3ABC02988}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-986589325-2802848038-2065148335</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv4 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.42</Version><SMBIOSVersion major="2" minor="4"/><Date>20090514000000.000000+000</Date></BIOS><HWID>EC333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>33E0FF1F1D08DB6</Val><Hash>2cOw7UPKwe4ucMVJF7D4TRRKMB4=</Hash><Pid>81602-OEM-6873173-44172</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 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
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(857, 9) (null): 0xC004D401
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEA6GHiqTbouqt6f3IqLn/U6vL08Fikf8ozrFZGyg==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-MPC
      FACP HP     BLADE   
      HPET HPQOEM SLIC-MPC
      BOOT HPQOEM SLIC-MPC
      MCFG HPQOEM SLIC-MPC
      DMAR       
      SSDT PmRef CpuPm
      ASF! HPQOEM SLIC-MPC
      SLIC HPQOEM SLIC-MPC
      SSDT PmRef CpuPm
     
    Wednesday, August 3, 2011 3:37 AM
    |

Answers

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    "philly9113" wrote in message news:54ffdb4c-d863-4c2f-a88a-bacd90d0fa36...

    So in the last month or so, my laptop's had some issues, and especially in the last week or so. I've gotten the blue screen once or twice, but the main problem is that my laptop just freezes a lot, roughly once a day. And a lot of times, upon start up, I get an error stating that an unauthorized change has been made to Windows, which may result in limited Windows functionality.

    Now, if I power it off and start it up again I can usually use it fine, but it's happening basically every day, so there's clearly something wrong.

    Here's the diagnostic report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
     
     

    If your system is freezing a lot, then that of itself can be causing the non-genuine message.
    You need to sort that out first.
    I suggest that you post your problems with details in the Windows Vista Answers forum here - http://answers.microsoft.com/en-us/windows/forum/windows_vista-system?page=1&tab=all
     
    From the looks of the report above your problems may be the result of a malware infection that has been improperly dealt with.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 3, 2011 11:12 AM
    |
    Moderator
  • Question
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    In addition to Noel's post, your Diagnostic Report also suggests that you may have an issue with Avast.  Please see thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/e2f066b3-2517-41bc-8fad-4c036f2f4ac8 and see if that resolved (at least) the 'Non-Genuine error' part of your issue.

     

    Thank you,

    Darin MS
    Thursday, August 4, 2011 10:25 PM
    |

All replies

  • Question
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    "philly9113" wrote in message news:54ffdb4c-d863-4c2f-a88a-bacd90d0fa36...

    So in the last month or so, my laptop's had some issues, and especially in the last week or so. I've gotten the blue screen once or twice, but the main problem is that my laptop just freezes a lot, roughly once a day. And a lot of times, upon start up, I get an error stating that an unauthorized change has been made to Windows, which may result in limited Windows functionality.

    Now, if I power it off and start it up again I can usually use it fine, but it's happening basically every day, so there's clearly something wrong.

    Here's the diagnostic report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
     
     

    If your system is freezing a lot, then that of itself can be causing the non-genuine message.
    You need to sort that out first.
    I suggest that you post your problems with details in the Windows Vista Answers forum here - http://answers.microsoft.com/en-us/windows/forum/windows_vista-system?page=1&tab=all
     
    From the looks of the report above your problems may be the result of a malware infection that has been improperly dealt with.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 3, 2011 11:12 AM
    |
    Moderator
  • Question
    Sign in to vote
    0
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    "philly9113" wrote in message news:54ffdb4c-d863-4c2f-a88a-bacd90d0fa36...

    So in the last month or so, my laptop's had some issues, and especially in the last week or so. I've gotten the blue screen once or twice, but the main problem is that my laptop just freezes a lot, roughly once a day. And a lot of times, upon start up, I get an error stating that an unauthorized change has been made to Windows, which may result in limited Windows functionality.

    Now, if I power it off and start it up again I can usually use it fine, but it's happening basically every day, so there's clearly something wrong.

    Here's the diagnostic report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
     
     

    If your system is freezing a lot, then that of itself can be causing the non-genuine message.
    You need to sort that out first.
    I suggest that you post your problems with details in the Windows Vista Answers forum here - http://answers.microsoft.com/en-us/windows/forum/windows_vista-system?page=1&tab=all
     
    From the looks of the report above your problems may be the result of a malware infection that has been improperly dealt with.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    I went there and they directed me back here...
    Wednesday, August 3, 2011 9:55 PM
    |
  • Question
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    "philly9113" wrote in message news:0caed0fe-8b3e-495f-ae40-280430ab9dd6...
    I went there and they directed me back here...

    Probably because you presented the problem as being with WGA - whereas it's primarily the result of a what I suspect is a malware infection.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 4, 2011 7:41 AM
    |
    Moderator
  • Question
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    In addition to Noel's post, your Diagnostic Report also suggests that you may have an issue with Avast.  Please see thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/e2f066b3-2517-41bc-8fad-4c036f2f4ac8 and see if that resolved (at least) the 'Non-Genuine error' part of your issue.

     

    Thank you,

    Darin MS
    Thursday, August 4, 2011 10:25 PM
    |