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Office 2003 reported to not be genuine RRS feed

  • Question

  • My corporate laptop has windows XP and Office 2003 which were installed at work.  I just recently started to get the message that my copy of Office 2003 is not genuine.  I am certain that we have up to date licences for it.

    I ran the software from MS and received the following output:

    Problem: The product key used to install Office has been identified by Microsoft as a key that was issued to a large, corporate customer. This key is reserved for the exclusive use of this customer, and cannot be used to install other copies of Microsoft Office

    I ran the diagnostic tool and received this:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-R6D38-2DGGC-33TYM
    Windows Product Key Hash: ydKFkyvRdd+gp4g8j0ufD22Qltw=
    Windows Product ID: 55274-OEM-2265355-42468
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {6D7F05AF-3D57-47D1-AAA3-62B69A5B870A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6D7F05AF-3D57-47D1-AAA3-62B69A5B870A}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-33TYM</PKey><PID>55274-OEM-2265355-42468</PID><PIDType>3</PIDType><SID>S-1-5-21-3570745405-1700598005-1993552186</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>237375U</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1RETDPWW (3.21 )</Version><SMBIOSVersion major="2" minor="33"/><Date>20060602000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>55343407018400DC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>IBM Corporation</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57582</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14237:IBM|142F2:Lenovo|ED53:Semp Toshiba Informatica Ltda|ED53:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    What do I do next?

    Saturday, October 10, 2009 12:40 PM

Answers

  • Hello bicycleriver,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    The report is confirming what you learned, that the installation of Office 2003 currently on the computer was done with a Blocked Volume Licensing Key.

    It's possible that the genuine installation of Office that was on the computer was somehow overwritten with this nongenuine installation that's on there now.  This could have happened if someone had to repair Windows and in the process did a repair or fresh installation of Office but used the wrong Office CD and/or Product Key.

    Working under the assumption that your company has a current and valid Volume Licensing Agreement, please follow these instructions:

    1.  Download and run a keyfinding utility to determine the product key used to install the nongenuine installation of Office 2003 Pro that is the subject of the report above.  The Magical Jellybean Keyfinder has been around for years and has a great reputation for accuracy.

    2.  Compare the reported product key with your compnay's Volume Licensing Key associated with their current and valid Volume Licensing Agreement.

    3.  If the keys are different (as we would expect given the info provided), please use the procedure in this MS KB http://support.microsoft.com/kb/895456 to change the nongenuine product key to the genuine product key.

    4.  Restart the computer twice, then visit www.microsoft.com/genuine and click on the Validate Office button to clear the OGA Notifier cache and to Validate the newly installed product key.

    5.  Post back here to let us know if this process worked for you.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 10, 2009 12:55 PM