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The validation service couldn't determine whether the copy of Windows that is running on your computer is genuine. RRS feed

  • Question

  • Windows could not be validated as genuine

              The validation service couldn't determine whether the copy of Windows that is running on your computer is genuine. Please try to               validate Windows again. If you keep getting validation errors, try to again later or contact support.       

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-7DTBG-Q7DHJ-W32D6
    Windows Product Key Hash: edw5G27rc0smmHvFp4gL+rJegpc=
    Windows Product ID: 00426-104-3639205-85263
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {D1DF8BE9-3737-4022-942D-4F21761441DD}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Jeff\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D1DF8BE9-3737-4022-942D-4F21761441DD}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W32D6</PKey><PID>00426-104-3639205-85263</PID><PIDType>5</PIDType><SID>S-1-5-21-3336084464-2302543114-1970888014</SID><SYSTEM><Manufacturer>Apple Inc.</Manufacturer><Model>MacBookPro8,2</Model></SYSTEM><BIOS><Manufacturer>Apple Inc.</Manufacturer><Version>   MBP81.88Z.0047.B27.1201241646</Version><SMBIOSVersion major="2" minor="4"/><Date>20120124000000.000000+000</Date></BIOS><HWID>0F423607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-00E0-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>5A55250F39B0D86</Val><Hash>SaI/AOnME7LnP1VbikOys0HkGvk=</Hash><Pid>89458-707-4617703-63898</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>9311E7F563CB736</Val><Hash>+bZkEd3w9pZCzDYf7wD18DKG3yU=</Hash><Pid>81602-923-6303835-68808</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-104-363920-01-1033-7601.0000-1812012
    Installation ID: 021272582852627703329943962163729203360424849340302560
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W32D6
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 6/29/2012 11:37:17 AM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEAAAAEAAAAAwABAAEAln3czyZY3Mv4WA4bfO1iPTJjmFS1qWtcjtyaSi5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   APPLE   Apple00
      FACP   APPLE   Apple00
      HPET   APPLE   Apple00
      MCFG   APPLE   Apple00
      SBST   APPLE   Apple00
      ECDT   APPLE   Apple00
      SSDT   APPLE   SmcDppt
      SSDT   APPLE   SmcDppt
      SSDT   APPLE   SmcDppt
      SSDT   APPLE   SmcDppt
      SSDT   APPLE   SmcDppt
      SSDT   APPLE   SmcDppt
      SSDT   APPLE   SmcDppt
      SSDT   APPLE   SmcDppt
      SSDT   APPLE   SmcDppt
      SSDT   APPLE   SmcDppt

    Friday, June 29, 2012 3:55 PM

Answers

  • "HodgyCom" wrote in message
    news:55190ede-2e4e-42f4-9181-82739e5bcba8...

    Windows could not be validated as genuine

              The validation service couldn't determine whether the copy of
    Windows that is running on your computer is genuine. Please try to
                  validate
    Windows
    again. If you keep getting validation errors, try to
    again later or contact
    support
    .       

    Diagnostic Report
    (1.9.0019.0):
    -----------------------------------------
    WGA
    Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows
    Product Key: *****-*****-7DTBG-Q7DHJ-W32D6
    Windows Product Key Hash:
    edw5G27rc0smmHvFp4gL+rJegpc=
    Windows Product ID:
    00426-104-3639205-85263
    Windows Product ID Type: 5
    Windows License Type:
    Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0
    (compatible; MSIE 8.0; Win32)
    Default Browser:
    C:\Users\Jeff\AppData\Local\Google\Chrome\Application\chrome.exe

    Other data-->
    SYSTEM><Manufacturer>Apple
    Inc.</Manufacturer><Model>MacBookPro8,2</Model></SYSTEM><BIOS><Manufacturer>Apple
    Inc.</Manufacturer><Version>  
    MBP81.88Z.0047.B27.1201241646</Version><SMBIOSVersion major="2"
    minor="4"/><Date>20120124000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version:
    6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System
    - Windows(R) 7, RETAIL channel
    Partial Product Key: W32D6
    License Status:
    Licensed
    Remaining Windows rearm count: 3
    Trusted time: 6/29/2012 11:37:17
    AM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline:
    N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex:
    Registered
    WAT Admin Service: Registered

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC
    table
    ##

    This is not an error set I recall seeing before - but it's difficult to
    search on.
    I would suggest trying this .......
    Open Installed Updates.
    Look there for the KB971033 update (AKA, the WAT Update)
    Uninstall it and reboot
    Now go to http://support.microsoft.com/kb/971033
    and download the appropriate version for your installation (x64) and install
    it
    Reboot, and attempt validation again at www.microsoft.com/genuine/validate
    if it fails again, go to the diagnostics site - see if it has any
    advice.
    post back with a new MGADiag report.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Friday, June 29, 2012 4:13 PM
    Moderator

All replies

  • "HodgyCom" wrote in message
    news:55190ede-2e4e-42f4-9181-82739e5bcba8...

    Windows could not be validated as genuine

              The validation service couldn't determine whether the copy of
    Windows that is running on your computer is genuine. Please try to
                  validate
    Windows
    again. If you keep getting validation errors, try to
    again later or contact
    support
    .       

    Diagnostic Report
    (1.9.0019.0):
    -----------------------------------------
    WGA
    Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows
    Product Key: *****-*****-7DTBG-Q7DHJ-W32D6
    Windows Product Key Hash:
    edw5G27rc0smmHvFp4gL+rJegpc=
    Windows Product ID:
    00426-104-3639205-85263
    Windows Product ID Type: 5
    Windows License Type:
    Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0
    (compatible; MSIE 8.0; Win32)
    Default Browser:
    C:\Users\Jeff\AppData\Local\Google\Chrome\Application\chrome.exe

    Other data-->
    SYSTEM><Manufacturer>Apple
    Inc.</Manufacturer><Model>MacBookPro8,2</Model></SYSTEM><BIOS><Manufacturer>Apple
    Inc.</Manufacturer><Version>  
    MBP81.88Z.0047.B27.1201241646</Version><SMBIOSVersion major="2"
    minor="4"/><Date>20120124000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version:
    6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System
    - Windows(R) 7, RETAIL channel
    Partial Product Key: W32D6
    License Status:
    Licensed
    Remaining Windows rearm count: 3
    Trusted time: 6/29/2012 11:37:17
    AM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline:
    N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex:
    Registered
    WAT Admin Service: Registered

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC
    table
    ##

    This is not an error set I recall seeing before - but it's difficult to
    search on.
    I would suggest trying this .......
    Open Installed Updates.
    Look there for the KB971033 update (AKA, the WAT Update)
    Uninstall it and reboot
    Now go to http://support.microsoft.com/kb/971033
    and download the appropriate version for your installation (x64) and install
    it
    Reboot, and attempt validation again at www.microsoft.com/genuine/validate
    if it fails again, go to the diagnostics site - see if it has any
    advice.
    post back with a new MGADiag report.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Friday, June 29, 2012 4:13 PM
    Moderator
  • Any progress on this?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, July 24, 2012 7:56 AM
    Moderator