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Genuine Vista showing as invalid RRS feed

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    I don't understand why I have an invalid license - PC bought new 2 years ago from reputable national electrical store with Vista ready loaded. Proving impossible to activate.

    Should I just contact Acer? I hear they're not very helpful...

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-D482R-WD9RT-8R7YX
    Windows Product Key Hash: l9x7aBcrYrKxP8mJqZy+BCodECA=
    Windows Product ID: 89572-OEM-7231877-36804
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {691AA10E-1C49-47AA-B5BF-9AF6259D6F17}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{691AA10E-1C49-47AA-B5BF-9AF6259D6F17}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8R7YX</PKey><PID>89572-OEM-7231877-36804</PID><PIDType>8</PIDType><SID>S-1-5-21-394995995-3066345829-3800093857</SID><SYSTEM><Manufacturer>Acer                 </Manufacturer><Model>Aspire SA90</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B4</Version><SMBIOSVersion major="2" minor="4"/><Date>20070605000000.000000+000</Date></BIOS><HWID>09303507018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: 91dbad68-4713-4f9c-b351-6e77a8361741
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00144-318-736804-02-2057-6002.0000-0042010
    Installation ID: 249053406463214515548605548536284680692684097763564081
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 8R7YX
    License Status: Unlicensed

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEA+l5Ibl48VNTQGACivsFSTWTq8vRO0HxSrFaA1w==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT
      _WDT   ACRSYS  ACRPRDCT
      SSDT   PmRef  Cpu0Ist
      SSDT   PmRef  Cpu0Ist

     

    Tuesday, January 5, 2010 2:26 PM

Answers

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    Darin,

    Thanks for your solution, but I've tried that several times, speaking to an operator as well and still not getting the correct result..

    What did the operator say?  If the Product Key is good (they would have told you if the key was bad) but they can't get Windows to Activate over the phone, they should have transferred you directly to Windows Support since the issue would be deeper the what I can troubleshoot on the forums. 


    Please, before you give the same answers yet again.

    In your last post,you said "Have already tried the solutions proposed by Darin", However, you never said what solution you tried. Without knowing that, I had to start at the beginning and attempting to Activate by Phone is it.

    Thank you,
    Darin MS
    Thursday, January 7, 2010 9:28 PM
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    Thank you Darin,

    Forgive me - this was driving me mad. But I have now contacted your guys in New Delhi and after 2 hours, they seem to have solved the problem.

    All the best,
    Claire
    Friday, January 8, 2010 10:55 AM

All replies

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    If your  laptop is an Acer,i think  it is your eRecovery software causing the 'Monitor-Invalid License ID' message on startup. 
    All you need to do is rename the monitor.exe which is located in C:/program files/acer/eRecovery
    Hope that helps you
    Microsoft experience http://www.microsoftkit.com Trainig http://www.getinmore.com
    Wednesday, January 6, 2010 2:37 AM
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    Thanks  Luna,

    Problem is I don't seem to have a monitor.exe anywhere.  Have already tried the solutions proposed by Darin. Any other ideas?

    Thanks,
    Claire
    Wednesday, January 6, 2010 10:01 AM
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    Hi ClaireST,

      The only problem I am seeing is that your Windows is not Activated. Please try Activating by Phone.

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4
    2. Press the Enter key on your keyboard.
    3. Select your Country.
    4. Follow the instructions for phone activation.

    Thank you,
    Darin MS

    • Proposed as answer by Darin Smith MS Wednesday, January 6, 2010 7:26 PM
    • Unproposed as answer by Darin Smith MS Thursday, January 7, 2010 9:29 PM
    Wednesday, January 6, 2010 7:26 PM
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    Darin,

    Thanks for your solution, but I've tried that several times, speaking to an operator as well and still not getting the correct result.

    Please, before you give the same answers yet again, I've tried everything you have previously suggested and am a tad pissed off with MS and Acer now. Not you personally, of course. But please could you suggest another solution for someone who is 100% sure their Vista is genuine? Here's what happened if it helps... Just before I became "invalid" my pc crashed without even stopping at BSOD - just went to nothing and then instantly rebooted. Any ideas now?

    Thanks again,
    Claire
    Wednesday, January 6, 2010 9:29 PM
  • Question
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    Darin,

    Thanks for your solution, but I've tried that several times, speaking to an operator as well and still not getting the correct result..

    What did the operator say?  If the Product Key is good (they would have told you if the key was bad) but they can't get Windows to Activate over the phone, they should have transferred you directly to Windows Support since the issue would be deeper the what I can troubleshoot on the forums. 


    Please, before you give the same answers yet again.

    In your last post,you said "Have already tried the solutions proposed by Darin", However, you never said what solution you tried. Without knowing that, I had to start at the beginning and attempting to Activate by Phone is it.

    Thank you,
    Darin MS
    Thursday, January 7, 2010 9:28 PM
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    Thank you Darin,

    Forgive me - this was driving me mad. But I have now contacted your guys in New Delhi and after 2 hours, they seem to have solved the problem.

    All the best,
    Claire
    Friday, January 8, 2010 10:55 AM
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    i was wondering how they fixed your issue for you...??
    Saturday, January 9, 2010 8:43 PM