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Windows 7 Build 7601 not genuine RRS feed

  • Question

  • Windows 7 Home Premium (retail) has been running on my laptop since March 2011. Suddenly, this morning I got the "not genuine" warning. I have tried the online Activation links, but every time I get "Activation Interrupted" try again later. I have re-downloaded Windows Activation Update exe, but still get the same interruption. I have tried it enough times to give up.

    In the Start-Computer-Properties section, it says This copy of Windows is not activated - click here to activate Windows now. That brings me to the online link, which gets Interrupted.

    Tried re-entering the product key, but that gets me error code OxC004E003 (licensing evaluation failed) and refers me to MS help.

    I repeat, this is a retail disc (upgrade from Vista that was OEM on the Gateway machine) that has given no problem for 8 months, and suddenly presents an issue. Last night, Windows Update installed KB2620704, KB2617657 and KB2588516 automatically and shut down the computer. The "not genuine" came up on start this morning.

    What do I need to do? I get  the feeling that just re-installing Windows from the disc won't do it.

    Here is the MGADiag report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-PDPJX-TVX6M-K9HK2
    Windows Product Key Hash: Zzj0UZc3JRCAVqEYe7Ix1fM+3lk=
    Windows Product ID: 00359-062-2768093-85898
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {82BE7C77-3484-408A-B3D4-2BB9BB84EF31}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-191_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{82BE7C77-3484-408A-B3D4-2BB9BB84EF31}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K9HK2</PKey><PID>00359-062-2768093-85898</PID><PIDType>5</PIDType><SID>S-1-5-21-4237377554-2702571842-3617597377</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>MT6821                          </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>77.09   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061127000000.000000+000</Date></BIOS><HWID>24A13D07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8361995F6F22F10</Val><Hash>/uscrXW0vIenvS1qtTWOAgloxIo=</Hash><Pid>81602-904-2963895-68156</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-062-276809-01-1033-7601.0000-3142011
    Installation ID: 004774295683206530434686876770811395931462535841103420
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: K9HK2
    License Status: Unlicensed
    Remaining Windows rearm count: 5
    Trusted time: 11/10/2011 2:23:13 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:10:2011 14:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAMAAAABAAAAAgABAAEAJJTm09Z7ZJU2F0jkaAHOcKhWzk/cjPjZJhYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GATEWA        SYSTEM 
      FACP            GATEWA        SYSTEM 
      HPET            GATEWA        SYSTEM 
      BOOT            GATEWA        SYSTEM 
      MCFG            GATEWA        SYSTEM 
      APIC            GATEWA        SYSTEM 
      SLIC            GATEWA        SYSTEM 
      SSDT            GATEWA        SYSTEM 



     

     

     

    Thursday, November 10, 2011 9:57 PM

Answers

  • "Driftiron" wrote in message news:9e62ae5a-c9d9-4b46-986e-161dafdfba04...

    Colin -

    You are correct that it is from a Windows Home Premium Upgrade Family Pack for 3 PCs.  Does not include service pack 1 on the label. We installed it on 2 laptops (over Vista) in March 2011. We had to re-install in one laptop (not this one) after a hard drive crash back in September. What flummoxes me is the sudden appearance of this problem after 8 months of using Windows 7. I thought I had some virus problem, generating a link to a false page where I could "fix" it by downloading something horrible.

    The only change in the machine between yesterday and today was the installation of the 3 Windows security updates noted above. Thanks for your help.

    Is the Upgrade  labelled ‘Family Pack’? If not, it can only be installed on ONE machine at a time – and will invalidate any other machine on which it’s installed, eventually.
    If it’s a Family Pack, then it seems that the Activation servers have thrown a wobbly – you may simply need t use telephone activation, and explain the situation to an activation rep.
     
    telephone activation.
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Friday, November 11, 2011 9:31 PM
    • Marked as answer by Darin Smith MS Tuesday, November 15, 2011 10:52 PM
    Friday, November 11, 2011 9:16 AM
    Moderator

All replies

  • "Driftiron" wrote in message news:5525e16f-0eb1-4c74-98e7-5be2fb7b60f6...

    Windows 7 Home Premium (retail) has been running on my laptop since March 2011. Suddenly, this morning I got the "not genuine" warning. I have tried the online Activation links, but every time I get "Activation Interrupted" try again later. I have re-downloaded Windows Activation Update exe, but still get the same interruption. I have tried it enough times to give up.

    In the Start-Computer-Properties section, it says This copy of Windows is not activated - click here to activate Windows now. That brings me to the online link, which gets Interrupted.

    Tried re-entering the product key, but that gets me error code OxC004E003 (licensing evaluation failed) and refers me to MS help.

    I repeat, this is a retail disc (upgrade from Vista that was OEM on the Gateway machine) that has given no problem for 8 months, and suddenly presents an issue. Last night, Windows Update installed KB2620704, KB2617657 and KB2588516 automatically and shut down the computer. The "not genuine" came up on start this morning.

    What do I need to do? I get  the feeling that just re-installing Windows from the disc won't do it.

    Here is the MGADiag report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-PDPJX-TVX6M-K9HK2
    Windows Product Key Hash: Zzj0UZc3JRCAVqEYe7Ix1fM+3lk=
    Windows Product ID: 00359-062-2768093-85898
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    Other data-->
    SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>MT6821                          </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>77.09   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061127000000.000000+000</Date></BIOS


    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: K9HK2
    License Status: Unlicensed
    Remaining Windows rearm count: 5
    Trusted time: 11/10/2011 2:23:13 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
      SLIC            GATEWA        SYSTEM 
      SSDT            GATEWA        SYSTEM 

    I can’t swear to it, but this looks suspiciously like another MSDN Key
    Your 0xC004E003 error means that the Key has been blocked at MS’s Servers
    The CID (the second group of characters in the Product ID) is –062- which is in the same area as the known MSDN CID’s (-064- to –069-)
     
    Darin will be able to say why the Key is blocked, and whether it’s an MSDN Key – but in the meantime, please read the following (bearing in mind that I may have it wrong!)
     
    Your Windows Key is from a not-for-resale MSDN account. You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)

    Please read the following stickies.... ......................

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    and

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b

    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

    see also this post....

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9


    Also - have a look at this video....


    http://www.youtube.com/watch?v=hzqNNiOM0c

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 10, 2011 10:26 PM
    Moderator
  • To do a reinstall would require restoring Vista first and then the upgrade.  Don't.  However, if the Windows 7 dvd says "includes service pack 1" you can do an upgrade in place (aka repair install).  That would not disturb your programs and data.   Don't do that unless all other options are exhausted.  I don't think your key is from an MSDN subscription but it may be from a Family Pack.  Did you upgrade two or three computers at one time?
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, November 10, 2011 11:09 PM
    Answerer
  • Colin -

    You are correct that it is from a Windows Home Premium Upgrade Family Pack for 3 PCs.  Does not include service pack 1 on the label. We installed it on 2 laptops (over Vista) in March 2011. We had to re-install in one laptop (not this one) after a hard drive crash back in September. What flummoxes me is the sudden appearance of this problem after 8 months of using Windows 7. I thought I had some virus problem, generating a link to a false page where I could "fix" it by downloading something horrible.

    The only change in the machine between yesterday and today was the installation of the 3 Windows security updates noted above. Thanks for your help.

    Friday, November 11, 2011 4:01 AM
  • Noel - thanks for the analysis, but I don't think you have found my problem. The laptop was purchased in 2008 from Gateway direct and the OEM Vista worked without a hitch (well, it was Vista, so there were hitches) until we installed Windows 7 Home Premium Upgrade in March 2011. That was from a retail disk purchased from Best Buy, and it has functioned fine until this morning. I could see a "not genuine" problem out of the starting chute, but this has worked for 8 months. Microsoft is not forthcoming on why a key is not valid or is blocked. Could it be that some hacker who generates counterfeit keys has used up my 3 PC allotment? Did something in the latest Windows security updates cause the problem?

    Unfortunately, my right to phone support has expired, and I am reluctant  to spend the $59 to get to talk to somebody.
    Friday, November 11, 2011 5:39 AM
  • "Driftiron" wrote in message news:9e62ae5a-c9d9-4b46-986e-161dafdfba04...

    Colin -

    You are correct that it is from a Windows Home Premium Upgrade Family Pack for 3 PCs.  Does not include service pack 1 on the label. We installed it on 2 laptops (over Vista) in March 2011. We had to re-install in one laptop (not this one) after a hard drive crash back in September. What flummoxes me is the sudden appearance of this problem after 8 months of using Windows 7. I thought I had some virus problem, generating a link to a false page where I could "fix" it by downloading something horrible.

    The only change in the machine between yesterday and today was the installation of the 3 Windows security updates noted above. Thanks for your help.

    Is the Upgrade  labelled ‘Family Pack’? If not, it can only be installed on ONE machine at a time – and will invalidate any other machine on which it’s installed, eventually.
    If it’s a Family Pack, then it seems that the Activation servers have thrown a wobbly – you may simply need t use telephone activation, and explain the situation to an activation rep.
     
    telephone activation.
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Friday, November 11, 2011 9:31 PM
    • Marked as answer by Darin Smith MS Tuesday, November 15, 2011 10:52 PM
    Friday, November 11, 2011 9:16 AM
    Moderator
  • Noel,

    The OP already identified it as a FP in an earlier reply here.

    "You are correct that it is from a Windows Home Premium Upgrade Family Pack for 3 PCs."

    We had an 062 a week or so ago that was also from a family pack.  It appears 062 is family pack and not MSDN.   


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, November 11, 2011 12:16 PM
    Answerer
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, November 15, 2011 10:52 PM
  • I also have the same problem of that 7601, but i cannot remove that problem please help!!
    Friday, January 13, 2012 7:55 AM
  • I also have the same problem of that 7601, but i cannot remove that problem please help!!
    Friday, January 13, 2012 7:56 AM
  • "Dhrumil Soni" wrote in message news:924d75d1-f949-4606-9473-6e0cb0ffa8f5...
    I also have the same problem of that 7601, but i cannot remove that problem please help!!
     
    Post your OWN MGADiag report to your OWN NEW thread
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 13, 2012 9:57 AM
    Moderator