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Not Genuine.... RRS feed

  • Question

  • recently updated hardware, and did a clean windows install. (new motherboard, ram, cpu, hard drive) ran fine for about a month, and today i get the message saying my install inst genuine..

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc002001b
    Windows Product Key: *****-*****-7HVXM-Q6QYG-6T2B3
    Windows Product Key Hash: V7Uiok4V/hx75W4wn7xCPvJYh+k=
    Windows Product ID: 00426-437-3206935-85081
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {D211B157-E140-4089-9810-BB42DA7AE154}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: D:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D211B157-E140-4089-9810-BB42DA7AE154}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6T2B3</PKey><PID>00426-437-3206935-85081</PID><PIDType>5</PIDType><SID>S-1-5-21-1927061895-2773792739-2611137755</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0606</Version><SMBIOSVersion major="2" minor="6"/><Date>20110624000000.000000+000</Date></BIOS><HWID>DD1F3407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426 
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:22:2011 15:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAMAAQABAAEAAwACAAAAAQABAAEACrYeZb2ZrEV3FhpdcGtY/6yLI10Op7zioKP8fy5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
     ACPI Table Name	OEMID Value	OEMTableID Value
     APIC			ALASKA		A M I
     FACP			ALASKA		A M I
     HPET			ALASKA		A M I
     MCFG			ALASKA		A M I
     SSDT			AMICPU		PROC
    
    
    


    I try to go and reactive, but under computer->properties under Windows activation i see

    Status Not Available

    ProductID: Not Available

    Wednesday, August 17, 2011 5:03 AM

Answers

  • "Arend.vH" wrote in message news:b1f66a7b-da1b-42f7-a642-002e2eaa302d...

    chkdsk wasn't too painful as it's a 64gb SSD

    here's the message after running sfc

     

    Beginning system scan. This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

     


    and the log file... http://www.dutch-boy.com/poop/CBS.log


    the new MGADiag report;

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7HVXM-Q6QYG-6T2B3
    Windows Product Key Hash: V7Uiok4V/hx75W4wn7xCPvJYh+k=
    Windows Product ID: 00426-437-3206935-85081
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    

    as for the event viewer, i see

    this numerous times over the past 2 days

     

    Faulting application name: sppsvc.exe, version: 6.1.7601.17514, time stamp: 0x4ce7bd64
    Faulting module name: sppsvc.exe, version: 6.1.7601.17514, time stamp: 0x4ce7bd64
    Exception code: 0xc0000005

     

    as well as

     

    {Registry Hive Recovered} Registry hive (file): '\??\Volume{b2ee509c-b484-11e0-a4a6-806e6f6e6963}\System Volume Information\SPP\SppCbsHiveStore\{cd42efe1-f6f1-427c-b004-033192c625a4}{7330CF4D-CAD8-4C17-9B42-35A1A338E3C3}' was corrupted and it has been recovered. Some data might have been lost.

     

    along with a few other registry errors.

     

    again, thank you for your time.

    -a


     
     
    The MGADiag report certainly looks OK (to my surprise <g>)
    Interesting that the registry corruption appears to have occurred – any ideas as to the cause?
     
    The CBS.log is a bit of a minefield- it may be worth running SFC again as it seems to have had a lot to do on this pass and may do better (but I don’t profess to be enough of an expert to see possible causes there unless there are potential major problems in general)
     
    See if the sppsvc crashes stop now that you’ve run the SFC – and prepare for a worst-case reinstall if not.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Arend.vH Friday, August 19, 2011 12:56 PM
    Thursday, August 18, 2011 7:07 AM
    Moderator

All replies

  • "Arend.vH" wrote in message news:552d84cd-c15c-46a5-b1b6-c4d2d5584c30...

    recently updated hardware, and did a clean windows install. (new motherboard, ram, cpu, hard drive) ran fine for about a month, and today i get the message saying my install inst genuine..

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc002001b
    Windows Product Key: *****-*****-7HVXM-Q6QYG-6T2B3
    Windows Product Key Hash: V7Uiok4V/hx75W4wn7xCPvJYh+k=
    Windows Product ID: 00426-437-3206935-85081
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {D211B157-E140-4089-9810-BB42DA7AE154}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: D:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D211B157-E140-4089-9810-BB42DA7AE154}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6T2B3</PKey><PID>00426-437-3206935-85081</PID><PIDType>5</PIDType><SID>S-1-5-21-1927061895-2773792739-2611137755</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0606</Version><SMBIOSVersion major="2" minor="6"/><Date>20110624000000.000000+000</Date></BIOS><HWID>DD1F3407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426 
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:22:2011 15:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAMAAQABAAEAAwACAAAAAQABAAEACrYeZb2ZrEV3FhpdcGtY/6yLI10Op7zioKP8fy5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
     ACPI Table Name	OEMID Value	OEMTableID Value
     APIC			ALASKA		A M I
     FACP			ALASKA		A M I
     HPET			ALASKA		A M I
     MCFG			ALASKA		A M I
     SSDT			AMICPU		PROC
    
    
    


    I try to go and reactive, but under computer->properties under Windows activation i see

    Status Not Available

    ProductID: Not Available

     
    The Software Protection Service is not running.
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.

    If it doesn't start, then please do the following...
    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    copy and paste the results into your response, together with the EXACT error message you get when you attempt to start the service from the Services control panel..



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 17, 2011 6:28 AM
    Moderator
  • it's set as a delayed start.

    when i tried to start it i got "Error 1067"

    net start sppsvc

    The Software Protection service is starting.
    The Software Protection service could not be started.
    
    A system error has occurred.
    
    System error 1067 has occurred.
    
    The process terminated unexpectedly.

    sc qc sppsvc

    [SC] QueryServiceConfig SUCCESS
    
    SERVICE_NAME: sppsvc
        TYPE        : 10 WIN32_OWN_PROCESS
        START_TYPE     : 2  AUTO_START (DELAYED)
        ERROR_CONTROL   : 1  NORMAL
        BINARY_PATH_NAME  : C:\Windows\system32\sppsvc.exe
        LOAD_ORDER_GROUP  :
        TAG        : 0
        DISPLAY_NAME    : Software Protection
        DEPENDENCIES    : RpcSs
        SERVICE_START_NAME : NT AUTHORITY\NetworkService


    sc queryex sppsvc

    SERVICE_NAME: sppsvc
        TYPE        : 10 WIN32_OWN_PROCESS
        STATE       : 1 STOPPED
        WIN32_EXIT_CODE  : 1067 (0x42b)
        SERVICE_EXIT_CODE : 0 (0x0)
        CHECKPOINT     : 0x0
        WAIT_HINT     : 0x0
        PID        : 0
        FLAGS       :

    sc qprivs sppsvc

    [SC] QueryServiceConfig2 SUCCESS
    
    SERVICE_NAME: sppsvc
        PRIVILEGES    : SeAuditPrivilege
                 : SeChangeNotifyPrivilege
                 : SeCreateGlobalPrivilege
                 : SeImpersonatePrivilege

    sc qsidtype sppsvc

    [SC] QueryServiceConfig2 SUCCESS
    
    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE: UNRESTRICTED
    sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)


    and here's the new MGADiag report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc002001b
    Windows Product Key: *****-*****-7HVXM-Q6QYG-6T2B3
    Windows Product Key Hash: V7Uiok4V/hx75W4wn7xCPvJYh+k=
    Windows Product ID: 00426-437-3206935-85081
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {D211B157-E140-4089-9810-BB42DA7AE154}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: D:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D211B157-E140-4089-9810-BB42DA7AE154}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6T2B3</PKey><PID>00426-437-3206935-85081</PID><PIDType>5</PIDType><SID>S-1-5-21-1927061895-2773792739-2611137755</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0606</Version><SMBIOSVersion major="2" minor="6"/><Date>20110624000000.000000+000</Date></BIOS><HWID>DD1F3407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426 
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:22:2011 15:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAMAAQABAAEAAwACAAAAAQABAAEACrYeZb2ZrEV3FhpdcGtY/6yLI10Op7zioKP8fy5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
     ACPI Table Name	OEMID Value	OEMTableID Value
     APIC			ALASKA		A M I
     FACP			ALASKA		A M I
     HPET			ALASKA		A M I
     MCFG			ALASKA		A M I
     SSDT			AMICPU		PROC
    
    
    


    Wednesday, August 17, 2011 8:11 AM
  • awesome, so i rebooted for shits and giggles even though i had done it a few times when this first showed up... and my copy is genuine again... bah

    yay for user error..

     

    thanks for your time, hopefully it doesn't get overly finicky again.

    have a great day/evening :)

    -a

    Wednesday, August 17, 2011 8:17 AM
  • "Arend.vH" wrote in message news:a0cd7dcb-d19b-4a27-9354-016cc6f42fc3...

    awesome, so i rebooted for shits and giggles even though i had done it a few times when this first showed up... and my copy is genuine again... bah

    yay for user error..

     

    thanks for your time, hopefully it doesn't get overly finicky again.

    have a great day/evening :)

    -a

     
    It will – there’s a file problem there somewhere.
     
    I suggest that you run CHKDSK and SFC to fix it, and then run another MGADiag report.
     
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.



     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 17, 2011 8:26 AM
    Moderator
  • In addition, please have a look in your Event Viewer logs for items that contain System Protection Service, sppsvc, or event 1067. (most likely in the Application log)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 17, 2011 8:43 AM
    Moderator
  • K, i get all that going when i get back from work
    Wednesday, August 17, 2011 12:29 PM
  • chkdsk wasn't too painful as it's a 64gb SSD

    here's the message after running sfc

     

    Beginning system scan. This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

     


    and the log file... http://www.dutch-boy.com/poop/CBS.log


    the new MGADiag report;

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7HVXM-Q6QYG-6T2B3
    Windows Product Key Hash: V7Uiok4V/hx75W4wn7xCPvJYh+k=
    Windows Product ID: 00426-437-3206935-85081
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {D211B157-E140-4089-9810-BB42DA7AE154}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: D:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D211B157-E140-4089-9810-BB42DA7AE154}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6T2B3</PKey><PID>00426-437-3206935-85081</PID><PIDType>5</PIDType><SID>S-1-5-21-1927061895-2773792739-2611137755</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0606</Version><SMBIOSVersion major="2" minor="6"/><Date>20110624000000.000000+000</Date></BIOS><HWID>DD1F3407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-437-320693-01-1033-7600.0000-2032011
    Installation ID: 001916440443112020170253319022430736708621383494343460
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6T2B3
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 8/17/2011 11:01:59 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:17:2011 19:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAMAAQABAAEAAwACAAAAAQABAAEACrYeZb2ZrEV3FhpdcGtY/6yLI10Op7zioKP8fy5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
     ACPI Table Name	OEMID Value	OEMTableID Value
     APIC			ALASKA		A M I
     FACP			ALASKA		A M I
     HPET			ALASKA		A M I
     MCFG			ALASKA		A M I
     SSDT			AMICPU		PROC
    
    
    

     

    as for the event viewer, i see

    this numerous times over the past 2 days

     

    Faulting application name: sppsvc.exe, version: 6.1.7601.17514, time stamp: 0x4ce7bd64
    Faulting module name: sppsvc.exe, version: 6.1.7601.17514, time stamp: 0x4ce7bd64
    Exception code: 0xc0000005

     

    as well as

     

    {Registry Hive Recovered} Registry hive (file): '\??\Volume{b2ee509c-b484-11e0-a4a6-806e6f6e6963}\System Volume Information\SPP\SppCbsHiveStore\{cd42efe1-f6f1-427c-b004-033192c625a4}{7330CF4D-CAD8-4C17-9B42-35A1A338E3C3}' was corrupted and it has been recovered. Some data might have been lost.

     

    along with a few other registry errors.

     

    again, thank you for your time.

    -a


    Thursday, August 18, 2011 6:30 AM
  • "Arend.vH" wrote in message news:b1f66a7b-da1b-42f7-a642-002e2eaa302d...

    chkdsk wasn't too painful as it's a 64gb SSD

    here's the message after running sfc

     

    Beginning system scan. This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

     


    and the log file... http://www.dutch-boy.com/poop/CBS.log


    the new MGADiag report;

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7HVXM-Q6QYG-6T2B3
    Windows Product Key Hash: V7Uiok4V/hx75W4wn7xCPvJYh+k=
    Windows Product ID: 00426-437-3206935-85081
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    

    as for the event viewer, i see

    this numerous times over the past 2 days

     

    Faulting application name: sppsvc.exe, version: 6.1.7601.17514, time stamp: 0x4ce7bd64
    Faulting module name: sppsvc.exe, version: 6.1.7601.17514, time stamp: 0x4ce7bd64
    Exception code: 0xc0000005

     

    as well as

     

    {Registry Hive Recovered} Registry hive (file): '\??\Volume{b2ee509c-b484-11e0-a4a6-806e6f6e6963}\System Volume Information\SPP\SppCbsHiveStore\{cd42efe1-f6f1-427c-b004-033192c625a4}{7330CF4D-CAD8-4C17-9B42-35A1A338E3C3}' was corrupted and it has been recovered. Some data might have been lost.

     

    along with a few other registry errors.

     

    again, thank you for your time.

    -a


     
     
    The MGADiag report certainly looks OK (to my surprise <g>)
    Interesting that the registry corruption appears to have occurred – any ideas as to the cause?
     
    The CBS.log is a bit of a minefield- it may be worth running SFC again as it seems to have had a lot to do on this pass and may do better (but I don’t profess to be enough of an expert to see possible causes there unless there are potential major problems in general)
     
    See if the sppsvc crashes stop now that you’ve run the SFC – and prepare for a worst-case reinstall if not.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Arend.vH Friday, August 19, 2011 12:56 PM
    Thursday, August 18, 2011 7:07 AM
    Moderator
  • few things went a bit screwy after my last SFC scan, lost my desktop theme, icons were reset and my taskbar lost all pinned icons, and none can be added. program history was gone, also lost some file associations.

    I recently did a bios update on my motherboard, using AVG and Spybot beta, and tried some software called glary utilities, all have been on the pc since the reinstall. only thing recent is the bios update.

    new MGAD

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7HVXM-Q6QYG-6T2B3
    Windows Product Key Hash: V7Uiok4V/hx75W4wn7xCPvJYh+k=
    Windows Product ID: 00426-437-3206935-85081
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {D211B157-E140-4089-9810-BB42DA7AE154}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D211B157-E140-4089-9810-BB42DA7AE154}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6T2B3</PKey><PID>00426-437-3206935-85081</PID><PIDType>5</PIDType><SID>S-1-5-21-1927061895-2773792739-2611137755</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0606</Version><SMBIOSVersion major="2" minor="6"/><Date>20110624000000.000000+000</Date></BIOS><HWID>DD1F3407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-437-320693-01-1033-7600.0000-2032011
    Installation ID: 001916440443112020170253319022430736708621383494343460
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6T2B3
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 8/18/2011 7:56:00 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:17:2011 19:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAMAAQABAAEAAwACAAAAAQABAAEACrYeZb2ZrEV3FhpdcGtY/6yLI10Op7zioKP8fy5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
     ACPI Table Name	OEMID Value	OEMTableID Value
     APIC			ALASKA		A M I
     FACP			ALASKA		A M I
     HPET			ALASKA		A M I
     MCFG			ALASKA		A M I
     SSDT			AMICPU		PROC
    
    
    


    Friday, August 19, 2011 3:03 AM
  • "Arend.vH" wrote in message news:1144f183-83b3-40eb-827b-b227766e34dd...

    few things went a bit screwy after my last SFC scan, lost my desktop theme, icons were reset and my taskbar lost all pinned icons, and none can be added. program history was gone, also lost some file associations.

    I recently did a bios update on my motherboard, using AVG and Spybot beta, and tried some software called glary utilities, all have been on the pc since the reinstall. only thing recent is the bios update.

    new MGAD

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7HVXM-Q6QYG-6T2B3
    Windows Product Key Hash: V7Uiok4V/hx75W4wn7xCPvJYh+k=
    Windows Product ID: 00426-437-3206935-85081
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    
    
    
     
    The BIOS update should be irrelevant here – and if it isn’t then it’s too late to do anything about it :(
     
    I can’t see anything wrong with the  MGADiag report, so it looks like Windows is happy with activation and WGA in general. This means that anything else is outside the purview of these forums – and you should repost those problems in the Windows Answers forums - http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs
     
    Good Luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, August 19, 2011 10:26 AM
    Moderator
  • yup things seem to be getting along when it comes to the WGA,

    Thanks again for all your help, have a great day,

    -a

    Friday, August 19, 2011 12:55 PM