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Office Home & Student 2007 + Vista Home Premium RRS feed

  • Question

  • I have installed a genuine version of Office Home & Student 2007 on my vista machine, was running genuine office xp without any problems. Tried to download an add-on, only to be greeted by a notification saying office had failed WGA.

    Any help that can be offered is more than welcome.

    I have run the diagostic check, results as follows:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 82022e95-be74-4a8f-a18c-48637e78a2f0
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>82022e95-be74-4a8f-a18c-48637e78a2f0</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-2124263522-3157772152-1407230622</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 9300</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.14</Version><SMBIOSVersion major="2" minor="4"/><Date>20061213000000.000000+000</Date></BIOS><HWID>E5313507018400EC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>78C4133EF63315C</Val><Hash>BGTzeS8xHmULI5FMc6udpxopeT8=</Hash><Pid>54186-OEM-1793431-85838</Pid><PidType>4</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>218EA8DBDA6FA5E</Val><Hash>PBoePk2T5NMwoq5U1sWCfm6zjUk=</Hash><Pid>81605-303-4067902-65599</Pid><PidType>10</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>BA15D3C6AC2570E</Val><Hash>2CXgqYeRuAaWh8fGTlnEJbQkZNY=</Hash><Pid>81602-903-0171192-68759</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, April 7, 2007 9:25 AM

Answers

  • Jef,

     

    A second problem may reside with permissions. Here is another solution to try. I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.
    WINDOWS VISTA:

     

    1) Click the START button.

    2) Click ALL PROGRAMS.

    3) Look at the list of your installed programs and find INTERNET EXPLORER.

    4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.

    5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW”.  This will allow IE to start with administrator privileges.

    6) In the new Internet Explorer session, manually type or copy this URL:  http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as “Administrator”.

    7) Once the /genuine web site loads in the new IE browser.  Click the “VALIDATE OFFICE” button.
    What happened?  Are the results different? Please re-post here should you need further assistance.


    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

     

     


     

    Monday, April 9, 2007 11:56 PM

All replies

  • Jef,

     

    Microsoft does not recommend running multiple versions of Office simultaneously but it is possible to install and use more than one version on a single computer. For example, you can install and use both Microsoft Office XP and Microsoft Office 97 on the same computer.

     

    Below is a Knowledge Base (KB) article describing problems you may encounter and offers advice on preventing different versions of Office from conflicting with each other.
    http://support.microsoft.com/kb/290576/en-us.

     

    This can be done and I will provide guidance for you.  How to troubleshoot problems that you may experience when you try to activate an Office product: http://support.microsoft.com/kb/903275/en-us.


    How to run multiple versions of Office on one computer: http://support.microsoft.com/kb/290576/en-us.

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

     

    Monday, April 9, 2007 11:53 PM
  • Jef,

     

    A second problem may reside with permissions. Here is another solution to try. I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.
    WINDOWS VISTA:

     

    1) Click the START button.

    2) Click ALL PROGRAMS.

    3) Look at the list of your installed programs and find INTERNET EXPLORER.

    4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.

    5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW”.  This will allow IE to start with administrator privileges.

    6) In the new Internet Explorer session, manually type or copy this URL:  http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as “Administrator”.

    7) Once the /genuine web site loads in the new IE browser.  Click the “VALIDATE OFFICE” button.
    What happened?  Are the results different? Please re-post here should you need further assistance.


    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

     

     


     

    Monday, April 9, 2007 11:56 PM
  • Victor, Stephen.

     

    Many thanks for your advice, validation was sucessful when browser was opened as administrator as suggested.

    I didnt realise that the free office trial was still lurking on my computer, uninstalled trial version as well.

    Problem solved.

     

    thanks again.

    Tuesday, April 10, 2007 7:49 PM
  • Greeting Jef,

     

    No problem glad I could be of assistance.  Please feel free to drop by again should you need OGA assistance.

     

     

    regards,

     

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS
    Tuesday, April 10, 2007 9:23 PM