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Volume License Key RRS feed

  • Question

  • I have been trying to update my Windows Media Player for months. When it finally works, the program says that it has to validate my copy of windows. Validation fails, and I try the Windows Product Key Update Tool about 100 times. Each time it doesn't work, so I decide to come here. I get the last fifteen letters/numbers  of my VLK, and they are different from the ones listed on my CPU. I want to try the Update Tool again, but I can't, only because I don't have the first ten letters/numbers. How can I get the first ten letters/numbers of my VLK?
    Monday, April 23, 2007 3:31 AM

Answers

  • Will B.-K.,

    Please follow these steps for assistance:

    If the computer is operational, run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, April 23, 2007 12:07 PM