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CPU Upgrade results in 0xc004f050, no Installation code RRS feed

  • Question

  • Windows Vista Business 64-bit, MSDNAA download at my university where I work.  Install running fine for 3 months then after a minor CPU upgrade I get the notice that my activation has expired and I need to reactivate. 

    -Online activation fails with code 0xc004f050.  Research shows I have an invalid key for the version of Vista I have installed. 

    - Tried phone activation, but no installation code (or whatever it's called) shows up, just the numbers 1 - 9.  Phone support tells me I have an invalid key for my version of Vista.

    - Contact my MSDNAA admin.  He provides a new key for Vista Business.  Attempt to activate by putting in this new key results in failure, code 0xc004f050.

    At wits end, need to get into system to get some exams out to proctors for students in a web course.  Running out of time.  TIA.

    Results of the MGA diagnostics: 

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-TK7YD-9J377-8WBQG
    Windows Product Key Hash: 8ige1wR6SYHJeIN9n0SQc3PumcI=
    Windows Product ID: 89584-355-2107227-71161
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {B1884C8B-38AF-4970-9FB4-0EAEE15B3639}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\SlimBrowser\sbrowser.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B1884C8B-38AF-4970-9FB4-0EAEE15B3639}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8WBQG</PKey><PID>89584-355-2107227-71161</PID><PIDType>5</PIDType><SID>S-1-5-21-2510250441-459535823-1383885429</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>N68SA-M2T</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20080916000000.000000+000</Date></BIOS><HWID>C0313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>22A5450BADE7D86</Val><Hash>6280Nk3oJR7Nax6yx0hcwh5rWds=</Hash><Pid>89388-707-1342065-65628</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004E017

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJQAKBhS4iQc/gaYmGBmBQSm8vQWZw4ErFbI9A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Nvidia  NVDAACPI
      FACP   Nvidia  NVDAACPI
      HPET   Nvidia  NVDAACPI
      MCFG   Nvidia  NVDAACPI
      SSDT   PTLTD   POWERNOW


     

    Tuesday, March 24, 2009 7:10 PM

Answers

  • Hi again Schikora,

      I just looked up the product key that you are using and it shows that the key is good and that you have used it to successfully Activate the same computer 16 times since Dec 1st 2008. Three of those activations were done today.  So, if your Vista isn't Activating, then it appears that when you attempt to Activate, our system checks your Key, sees that it's Valid and sends the proper "You are clear to Activate" message to your Vista, but Vista is either not seeing the message or is (somehow) not understanding it.  Either way, my only suggestion would be to contact Vista support.  The up side is that Activation problems are usually treated as Installation issues and should be supported at no charge.

    Thanks,
    Darin MS

       
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Tuesday, March 24, 2009 8:25 PM

All replies

  • Hi Schikora,

      What I would like you to do is attempt to Activate by Phone again.  If there is still no Installation code, close the Activation wizard and then click the 'Start' button, Right-click 'Computer' and select 'Properties'.  In the System window, click 'Change product key' and re-enter the same product key as you are currently using. This should force Vista to regenerate the Installation code. Once done, try to Activate by Phone again.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Tuesday, March 24, 2009 8:11 PM
  • Hi again Schikora,

      I just looked up the product key that you are using and it shows that the key is good and that you have used it to successfully Activate the same computer 16 times since Dec 1st 2008. Three of those activations were done today.  So, if your Vista isn't Activating, then it appears that when you attempt to Activate, our system checks your Key, sees that it's Valid and sends the proper "You are clear to Activate" message to your Vista, but Vista is either not seeing the message or is (somehow) not understanding it.  Either way, my only suggestion would be to contact Vista support.  The up side is that Activation problems are usually treated as Installation issues and should be supported at no charge.

    Thanks,
    Darin MS

       
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Tuesday, March 24, 2009 8:25 PM
  • Thanks for the fast replies.  Does seem to be a local problem with my Vista -- the exact error message is "The Software Licensing Service reported that the product key is invalid."  Amazed that this could happen, and contacting Vista support sounds like an exercise in futility.  I'm sure there's a simple fix in the registry or some file, but what are the odds it will be quickly found?  Most likely I will do a clean install on a free partition and hope the key takes. 

    If I do contact Vista support, do you mean by  these forums or phone?

    Thanks again.
    Tuesday, March 24, 2009 10:13 PM
  •  Hi Schikora,

     If you contact Vista support, for the fastest support, I suggest by phone.


    Even though this problem doesn't sound like a text book case of Vista having a Licesning Store issue, I have included two sets of step that may help if the Licensing Store is the root cause of this issue.  The first set will attempt to regenerate the Store and the second will recreate it.

    1) Click the Start button
    2) Type: cmd in the Start Search field
    3) At the top the Start window, you will see cmd.exe
    4) Right Click cmd.exe and select Run as Administrator
    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
    6) Hit the Enter key
    7) Reboot 2 times

    1) Return to the CMD window
    2) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    3) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    4) Type: rename tokens.dat tokens.bar
    5) Type: cd %windir%\system32
    6) Type: net start slsvc
    7) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    8) Reboot Twice
    9) You may be required to Re-Activate. Use the Activate by Phone method


    Hope that helps,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Tuesday, March 24, 2009 11:07 PM
  • Tried that.  First part didn't work - got an error message.  Second part did work (probably shouldn't have tried without the first part.  Now get an 0xC004F055 error on logging in, and that's it.  Click the close button and it's back to the Ctrl-Alt-Del prompt screen.

    From prior experience I'll go back in and restore the tokens.dat file and it will take me back to my original problem.  Calling it quits for tonite and will probably reinstall in the AM.  Most frustrating experince that my complete install and config is there, just hidden behind a broken activation system.  That said, your help is appreciated.
    Tuesday, March 24, 2009 11:56 PM
  • I too am now getting this same error after installing the Vista Service Pack 2. Schikora, were you able to resolve this?
    • Proposed as answer by JM Strand Thursday, July 30, 2009 4:01 PM
    Thursday, July 16, 2009 3:08 PM
  • I didn't mean to add myself as a reply to the above.  It just happened. 

    I was able to do a system restore point after getting the code 0xc004f055.  After trying verious other solutions, I eventually ran the windows reinstallation disk and it offered me a restore solution as I couldn't do this after the fault occured on the system.  The error happened while trying to update SPK2 after several failed attempts. It caused this error and I wasn't able to use any restore from the existing installation.  As you may know Installing SPK2 will create a restore point before its starts updating, so I was able use that using the reinstallation disk. 

    I am still unable to install SPK2.  Perhaps Microsoft can offer a solution.  I certainly didn't find any results on their support sites!
    Thursday, July 30, 2009 4:20 PM