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Error OxC004D401 after 3 years with no problem RRS feed

  • Question

  • Hi, I bought a Dell 3 years ago that came with Vista installed and was validated, but today I have started getting the error code above.

     

    I've generated an MGA Report which gives the following:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {3F95B950-4475-4C1F-BD8D-643750222A61}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error: M:20110526181740094-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3F95B950-4475-4C1F-BD8D-643750222A61}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-4187994389-2113992090-1827952596</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>XPS 630i</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.5 </Version><SMBIOSVersion major="2" minor="5"/><Date>20080417000000.000000+000</Date></BIOS><HWID>80323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>MC09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAACxqMwAAAAAAYWECADAgAACVkxn9lxvMARhDs/4hWdo7Xkl9D+HKpngxoeUy0WiSuAHAaloojSwAEcaux7O+0bl9Yu9HN16LZFF0H9Oh+hJEw7XKSAShRbc9fhLFiDB576KZmagahmig1mjkjzXhcq94m48ceJqGOPu1UvB7bxiIfUEtgIRGphkOSa+EGUYcOX5/UvkAHnVxUFe/CarAhO73oJwYTKgykpsbJiscvAYWgzyFZ0z79y0OKm53Bw867hHNE43WvZqUI0Rf1MqA3D5sWfEw7WeNfzOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwYQ7P+IVnaO15JfQ/hyqZ4JkgmoTuhaZRbFpd3XJSkfKtu7pVSM251N0ip8cM2e3xRdB/TofoSRMO1ykgEoUW3MN9YtnLvX+taP4DHYdR5otZo5I814XKveJuPHHiahjj7tVLwe28YiH1BLYCERqYZDkmvhBlGHDl+f1L5AB51cVBXvwmqwITu96CcGEyoMpKbGyYrHLwGFoM8hWdM+/ctDipudwcPOu4RzRON1r2alCNEX9TKgNw+bFnxMO1njX8zkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(291, 5) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: QgAAAAEAAgABAAEABQAEAAAABAABAAEAeqiIf2guKmtIJK7zEL7aroB9TOry9OBBGuyo5QgFS4e5xHqZrFaTZ8wx

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          MC09  
      FACP            DELL          MC09  
      HPET            DELL          MC09  
      BOOT            DELL          MC09  
      MCFG            DELL          MC09  
      SLIC            DELL          MC09  
      SSDT            PmRef        CpuPm


    I don't understand how I can have gone from having a valid license to in invalid one, I've run a virus scan which came up clean and also tried a system restore back to a few days ago but am still getting the error. Please can someone advise what I need to do?

     

    Many thanks.

    Thursday, May 26, 2011 5:32 PM

Answers

  • All sorted, I was able to uninstal Avast and I'm genuine again. Please feel free to delete this thread and thank you for the Avast post :-)
    Thursday, May 26, 2011 5:54 PM

All replies

  • Just seen the post on Avast and think this must be what applies to me, my problem now is that I cannot get the control panel to load to remove the program.
    Thursday, May 26, 2011 5:40 PM
  • All sorted, I was able to uninstal Avast and I'm genuine again. Please feel free to delete this thread and thank you for the Avast post :-)
    Thursday, May 26, 2011 5:54 PM
  • "SabeanP" wrote in message news:630919e3-886f-4cdb-9563-4942d62c1742...
    All sorted, I was able to uninstal Avast and I'm genuine again. Please feel free to delete this thread and thank you for the Avast post :-)

    Not a chance, on deleting the thread :)
    Glad my post helped you - make sure that you install an effective replacement for Avast (which is usually a good AV, and one which I've used myself in the past)
    Good Luck!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, May 26, 2011 7:31 PM
    Moderator
  • AVAST antivirus online software update in May 2011 causes Error OxC004D401 in Vista 64bit OS & won't load to desktop after reboot.

    I posted this solution on the other thread but some may pull this post with the above error code too, so here's what I did to solve this problem... I recently updated my free version of Avast on Vista. A few days later my system.exe kernel ran way high on CPU resources & everything came to a crawl & stop. I had tried opening a video mpg file that I had recorded & it got corrupted and wouldn't open again. That's when the system resources overloaded the CPU too. So, I rebooted & checkdisk did repairs automatically fixing the currupted files too. Unfortunately, Vista would only load to allow Internet access to try and validate Vista at the MS website. That validation mess became an endless loop that would not allow me to get to the desktop or run any programs including the MS validation tool in IE too! It wouldn't install the Active-X or run the legitcheck.hta file. Trying to run any program or the legitcheck.hta got this message: "Not enough quota is available to process this command."

    I restarted & did the F8 at bootup & selected last known good configuration. I was super lucky that worked to the desktop, and so I immediately UNinstalled Avast FOREVER. I ran the MS validation tool, and it authorized my Vista OS as validated.

    Thanks MS for the FREE copy of Security Essentials, which I hope will protect my computer w/o the Avast insanity. Can you imagine? That's got to be a first that someone installed "virus-malware" into the very Avast software that is supposed to protect your computer from that form of evil. UNREAL... but what else could it be???

    How many 1,000's are not able to boot into Vista & think their copy of the OS is now invalid???

    Only a LUCKY search on the net with lots of reading got me to this issue & solution here.

    There is no easy way to uninstall the Avast once you're in that validation loop unless one gets lucky with the F8 & last known good configuration works. Phew! :D

    Thursday, May 26, 2011 9:49 PM
  • "Wandrider" wrote in message news:5e7f0c1d-3bd3-47e1-b8d0-1680210aa302...

    AVAST antivirus online software update in May 2011 causes Error OxC004D401 in Vista 64bit OS & won't load to desktop after reboot.

    I posted this solution on the other thread but some may pull this post with the above error code too, so here's what I did to solve this problem... I recently updated my free version of Avast on Vista. A few days later my system.exe kernel ran way high on CPU resources & everything came to a crawl & stop. I had tried opening a video mpg file that I had recorded & it got corrupted and wouldn't open again. That's when the system resources overloaded the CPU too. So, I rebooted & checkdisk did repairs automatically fixing the currupted files too. Unfortunately, Vista would only load to allow Internet access to try and validate Vista at the MS website. That validation mess became an endless loop that would not allow me to get to the desktop or run any programs including the MS validation tool in IE too! It wouldn't install the Active-X or run the legitcheck.hta file. Trying to run any program or the legitcheck.hta got this message: "Not enough quota is available to process this command."

    I restarted & did the F8 at bootup & selected last known good configuration. I was super lucky that worked to the desktop, and so I immediately UNinstalled Avast FOREVER. I ran the MS validation tool, and it authorized my Vista OS as validated.

    Thanks MS for the FREE copy of Security Essentials, which I hope will protect my computer w/o the Avast insanity. Can you imagine? That's got to be a first that someone installed "virus-malware" into the very Avast software that is supposed to protect your computer from that form of evil. UNREAL... but what else could it be???

    How many 1,000's are not able to boot into Vista & think their copy of the OS is now invalid???

    Only a LUCKY search on the net with lots of reading got me to this issue & solution here.

    There is no easy way to uninstall the Avast once you're in that validation loop unless one gets lucky with the F8 & last known good configuration works. Phew! :D


    As I just responded to your other note - you should be able to boot to Safe Mode, and uninstall Avast from there - or at least use their removal tool.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 27, 2011 8:59 AM
    Moderator