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  • Question

  • License Agreement told that i SHOULD  update key  (but not need). Is it enough to just stick sticker with s/n or I must update key also ?
    Tuesday, November 6, 2007 11:45 AM

Answers

  • Hello Morning Sun,

     

    I am a little confused please provide more information. You mention the licensing agreement told you to update the product key? Did a window just pop up and say this information?  Please share with me what version of Windows you currently have installed. Do you have OEM, Retail installed? Please review the folllowing link for guidance:

    http://www.microsoft.com/resources/howtotell/ . 

     

    Next I would like for you to download and run the MGA Diagnostic.  This will assist us to analze the situation which you are experiencing. In turn we can formulate guidance and provide you with a resolution.  Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

    Tuesday, November 6, 2007 6:21 PM