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Another "Windows 7 build 7601 This copy of windows is not genuine" problem

Question
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Hello,
I got the "Windows 7 build 7601 This copy of windows is not genuine" sticker at the right bottom corner of my screen. It appears typically in an hour or so after the PC is started.
I bought my PC about 2 years ago from a local OEM company and did not re-install Windows since that time. I use Windows 7 Pro.
I checked a few things:
The Windows activation status at the Control Panel home is: "Status Not Available, Product ID: Not Available".
The result of the MGADiag.exe is:
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: N/A, hr = 0xc000009c Windows Product Key: *****-*****-YQ996-YRW3J-T6BV3 Windows Product Key Hash: J0/RHUPyiwl+noJIRFVaUdwvR84= Windows Product ID: 00371-OEM-9044155-04394 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {D410481C-8997-4B2A-8C84-E0907AD34575}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120830-0333 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Enterprise 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{D410481C-8997-4B2A-8C84-E0907AD34575}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-T6BV3</PKey><PID>00371-OEM-9044155-04394</PID><PIDType>3</PIDType><SID>S-1-5-21-1627952517-1911951380-2035294834</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F5</Version><SMBIOSVersion major="2" minor="4"/><Date>20100311000000.000000+000</Date></BIOS><HWID>D7083D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>BB9487C6D575ED6</Val><Hash>pI+G3YTHVfEkomuW6VL1bHMfIlg=</Hash><Pid>81599-875-6036625-65801</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC000009C Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 9:5:2012 14:17 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: RgAAAAIABgABAAIAAwAEAAAAAgABAAEAonYaNE40FiBqA5SKDDVGvOS/hDTSJQys6GDCj3yH3ogt4mI9kOHfxvUTjtPqgg== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC GBT GBTUACPI FACP GBT GBTUACPI HPET GBT GBTUACPI MCFG GBT GBTUACPI EUDS GBT TAMG GBT GBT B0 SSDT INTEL PPM RCM
I tried to run the "slui.exe 3" command: first I got the Windows activation window, after this I entered my Windows product key (from the sticker on the computer's case), but got the error message: "The following failure occurred... Code: 0xC004F050, The software license service reported that the product key is invalid".
Or perhaps the
BIOS valid for OA 2.0: yes, but no SLIC table
is the problem?
Could you please help me to fix this?
Wednesday, November 28, 2012 12:19 PM
Answers
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I don't recall ever seeing this error before in an MGADiag report.....
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC000009C
I can't find anything useful in Google, so we'll have to revert back to basics....
Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.
SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.
Post a new MGADiag report with details of any error messages encountered.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Saturday, December 1, 2012 11:27 PM
- Marked as answer by george1009Editor Friday, December 7, 2012 3:58 PM
Wednesday, November 28, 2012 7:34 PMModerator
All replies
-
I don't recall ever seeing this error before in an MGADiag report.....
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC000009C
I can't find anything useful in Google, so we'll have to revert back to basics....
Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.
SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.
Post a new MGADiag report with details of any error messages encountered.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Saturday, December 1, 2012 11:27 PM
- Marked as answer by george1009Editor Friday, December 7, 2012 3:58 PM
Wednesday, November 28, 2012 7:34 PMModerator -
Noel,
Thank you very much for the reply.
Perhaps it is funny, but when I powered on my PC to perform these tests, it failed to boot and CHKDSK ran automatically.
Unfortunately a few bad blocks were found at the system (I assume) area, so Windows repaired itself after this.
It works OK now, but I already bought a new SSD drive instead of the failed HDD.
I plan to re-install Windows on Sunday. Can I just proceed with the installation as usual and use the existing product ID (from the label on the PC case) or the existing "not genuine: problem makes a difference?
I'll to run the SFS check now and post the results in a couple of hours.
Friday, November 30, 2012 5:38 PM -
OK, SBS scan is finished.
There is the error message: "Windows Resource Protection found corrupt files but was unable to fix some of them".
The link to the log file is: https://skydrive.live.com/redir?resid=DD0A531B38813C60!121&authkey=!AP9Yl6-n_DIhYuE
The new MGADiag result is below. The "not genuine" sticker did not appear yet on the screen at the moment when the test was performed and Validation Code is 0 as it was once before when I ran MGADiag without the "not genuine" error.
I check if the error sticker appears again and re-run the MGADiar test.
So, can I proceed with the HDD replacement and Windows installation as usual and use the existing product ID (from the label on the PC case) or the existing "not genuine: problem makes a difference?
Thank you.
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc000009c Windows Product Key: *****-*****-YQ996-YRW3J-T6BV3 Windows Product Key Hash: J0/RHUPyiwl+noJIRFVaUdwvR84= Windows Product ID: 00371-OEM-9044155-04394 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {D410481C-8997-4B2A-8C84-E0907AD34575}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120830-0333 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Enterprise 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{D410481C-8997-4B2A-8C84-E0907AD34575}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-T6BV3</PKey><PID>00371-OEM-9044155-04394</PID><PIDType>3</PIDType><SID>S-1-5-21-1627952517-1911951380-2035294834</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F5</Version><SMBIOSVersion major="2" minor="4"/><Date>20100311000000.000000+000</Date></BIOS><HWID>D7083D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>BB9487C6D575ED6</Val><Hash>pI+G3YTHVfEkomuW6VL1bHMfIlg=</Hash><Pid>81599-875-6036625-65801</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC000009C Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 9:5:2012 14:17 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: RgAAAAIABgABAAIAAwAEAAAAAgABAAEAonYaNE40FiBqA5SKDDVGvOS/hDTSJQys6GDCj3yH3ogt4mI9kOHfxvUTjtPqgg== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC GBT GBTUACPI FACP GBT GBTUACPI HPET GBT GBTUACPI MCFG GBT GBTUACPI EUDS GBT TAMG GBT GBT B0 SSDT INTEL PPM RCM
Friday, November 30, 2012 7:57 PM -
PS. This is the MGADiag report collected after the "Windows is not genuine" error appeared:
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: N/A, hr = 0xc000009c Windows Product Key: *****-*****-YQ996-YRW3J-T6BV3 Windows Product Key Hash: J0/RHUPyiwl+noJIRFVaUdwvR84= Windows Product ID: 00371-OEM-9044155-04394 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {D410481C-8997-4B2A-8C84-E0907AD34575}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120830-0333 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Enterprise 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{D410481C-8997-4B2A-8C84-E0907AD34575}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-T6BV3</PKey><PID>00371-OEM-9044155-04394</PID><PIDType>3</PIDType><SID>S-1-5-21-1627952517-1911951380-2035294834</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F5</Version><SMBIOSVersion major="2" minor="4"/><Date>20100311000000.000000+000</Date></BIOS><HWID>D7083D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>BB9487C6D575ED6</Val><Hash>pI+G3YTHVfEkomuW6VL1bHMfIlg=</Hash><Pid>81599-875-6036625-65801</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC000009C Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 9:5:2012 14:17 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: RgAAAAIABgABAAIAAwAEAAAAAgABAAEAonYaNE40FiBqA5SKDDVGvOS/hDTSJQys6GDCj3yH3ogt4mI9kOHfxvUTjtPqgg== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC GBT GBTUACPI FACP GBT GBTUACPI HPET GBT GBTUACPI MCFG GBT GBTUACPI EUDS GBT TAMG GBT GBT B0 SSDT INTEL PPM RCM
Friday, November 30, 2012 9:03 PM -
I don't recall EVER seeing the 0xc000009c code before.
From what little I know this may be related to problems with .NET.
I'll have to get back to you on a possible solution/troubleshoot mode. If you haven't heard in 24 hours, SHOUT!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Friday, November 30, 2012 9:11 PMModerator -
Noel, thank you for the support.
PS. But is there the need to check this if I plan to replace the failed HDD with SSD and install Windows from scratch (if this is possible)?
- Edited by Peter_Nik Friday, November 30, 2012 9:31 PM
Friday, November 30, 2012 9:29 PM -
It's certainly possible to clean-install Windows 7 to an SSD.
'bad blocks' in a CHKDSK scan can mean that the hard drive is failing - so your replacement may be well-timed!
I'll keep looking for a definition of the error message....
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Friday, November 30, 2012 10:16 PMModerator