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This copy of Windows is not genuine. RRS feed

  • Question

  •  

    To whom it may concern:

     

    Case #1044186547

     

    I purchase an OEM Windows Vista Home Premium on Sept. 6.  I proceed to install it and installation went well.  Was able to enter key, registration, until message said installation completed.

     

    Yesterday when I turn the machine on, it wll not go up but gave the following messagaes:

     

    Windows Vista (TM)

    Build 6000

    This copy of Windows is not genuine.

     

    An error ocurred

    code:  0xC004E002

    Description:

    The software Licensing Service reported that the license store contains inconsistant data  

     

     

    NOTE:  I called and talked with some fine people.  At the time there was no tech available.  I was told that one will call me.  Our time here is Caracas time.

     

    Thank you.

    Thursday, September 13, 2007 1:07 AM

Answers

  • Hi akarman,

     

    No, your issue is a bit diffrent then the original poster's.

     

    I beleive what happened is that you got a Dell DXP061 computer. It had a Pre-installed Product Key that was activated straight from the factory (As all Vista pre-installed computer, sold by Dell, are). For unknown reasons, you entered the Product Key found on the COA sticker on the side of your computer and Vista requested that you Activate the new Key, but to Activate a Product Key found on a CoA, you are required to do a Phone Activation.  The grace period has (most likely) expired and Vista is now in Reduce Feature Mode.

     

    To resolve you issue, please follow one of the below steps:

     

    1) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    2) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with redused functality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\slui.exe" press enter and follow steps to Activate over the Phone.

    I hope this helps,

    Darin Smith

    WGA

    Saturday, September 15, 2007 1:00 AM

All replies

  • Hi Samuel,

     

      If you are able, please go to http://www.microsoft.com/genuine/diag/ and click the "Start Diagnostics" button, if any problems are found, click the "Resolve Now" button. Thru this process look at the lower left of each page for a light gray error code (will look something like [0xC004E002] ). Record that error code and then download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, click the Copy button, then paste the report into a response message in this thread. 

     

    Thank you,

    Darin Smith

    WGA

     

    Thursday, September 13, 2007 5:01 PM
  • Hello Darin,

     

    I'm having the same problem so I did what you wrote.

    The error code is: [0xC004C4A8]

     

    And the Windows tab displays the following information:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Cached / Grace status: 0xc004c4a8 / 0x0
    Windows Product Key: *****-*****-V3KPW-8XWRQ-Q6QT9
    Windows Product Key Hash: 9i5Mzd0vP7PQlew/2pLgdDyzxf4=
    Windows Product ID: 89578-OEM-7216991-89293
    Windows Product ID Type: 8
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: {0C1D42A8-F841-48FC-9499-26F9AD643670}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0C1D42A8-F841-48FC-9499-26F9AD643670}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q6QT9</PKey><PID>89578-OEM-7216991-89293</PID><PIDType>8</PIDType><SID>S-1-5-21-3169722480-2793238365-666139124</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP061                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.4.2 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070330000000.000000+000</Date></BIOS><HWID>09303507018400FA</HWID><UserLCID>0413</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911A0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Outlook 2002</Name><Ver>10</Ver><Val>9CF5E85BB9ACDFA</Val><Hash>1Ggu41R2+mA+9tA2HepOcmjwtV0=</Hash><Pid>54193-OEM-1650002-00509</Pid><PidType>16</PidType></Product></Products></Office></Software></GenuineResults> 

     

    I hope you can help me too.

     

    Thanks in advance,

    Astrid

    Friday, September 14, 2007 11:05 PM
  • Hi akarman,

     

    No, your issue is a bit diffrent then the original poster's.

     

    I beleive what happened is that you got a Dell DXP061 computer. It had a Pre-installed Product Key that was activated straight from the factory (As all Vista pre-installed computer, sold by Dell, are). For unknown reasons, you entered the Product Key found on the COA sticker on the side of your computer and Vista requested that you Activate the new Key, but to Activate a Product Key found on a CoA, you are required to do a Phone Activation.  The grace period has (most likely) expired and Vista is now in Reduce Feature Mode.

     

    To resolve you issue, please follow one of the below steps:

     

    1) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    2) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with redused functality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\slui.exe" press enter and follow steps to Activate over the Phone.

    I hope this helps,

    Darin Smith

    WGA

    Saturday, September 15, 2007 1:00 AM