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after all these time, message saying windows 7 is not genuine, but it is..

Question
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Hi, after 3 years of a smooth run, my laptop (Lenovo E520 Thinkpad) has decided to throw up 'windows is not genuine, it pops up every 3 to 4 hours. The issue does not allow updates amongst other things.
This problem started about 3 weeks ago when I noticed an Intel Rapid Storage install, which looked rather out of place, which I have since uninstalled, after trying various ways to validate. Nothing else has been done to the computer other than recently remove Norton Security which was playing up.
Computer/Properties shows Windows is Activated and I ran the Product Key validation, id is under computer battery – no resolution.
Many thanks…for your help....
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HTWD4-M3CKG-T8777
Windows Product Key Hash: zYdimnkmWqPHwziQVgYOJk9RITU=
Windows Product ID: 00359-OEM-9820117-29677
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {035FFB55-5BDE-4828-9A8C-B11F3C002ADE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{035FFB55-5BDE-4828-9A8C-B11F3C002ADE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-T8777</PKey><PID>00359-OEM-9820117-29677</PID><PIDType>8</PIDType><SID>S-1-5-21-1058346182-1429537397-3248847865</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>1143CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>8HET35WW(1.17)</Version><SMBIOSVersion major="2" minor="6"/><Date>20110803000000.000000+000</Date></BIOS><HWID>A9B93407018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-8H </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-201-129677-02-3081-7601.0000-2462014
Installation ID: 019395021016649542387961097293541150060924279774108505
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: T8777
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 3/09/2014 9:12:44 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000040
Event Time Stamp: 9:3:2014 19:51
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GFqGR7NKK1c9gxYFtwCdaCxlsD4EC5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TP-8H
FACP LENOVO TP-8H
HPET LENOVO TP-8H
MCFG LENOVO TP-8H
SLIC LENOVO TP-8H
SSDT LENOVO SataSec
SSDT LENOVO SataSec
SSDT LENOVO SataSec
SSDT LENOVO SataSec
ASF! LENOVO TP-8H
SSDT LENOVO SataSec
SSDT LENOVO SataSec
UEFI PTL COMBUF
UEFI PTL COMBUF
SSDT LENOVO SataSec
SSDT LENOVO SataSec
UEFI PTL COMBUF
Wednesday, September 3, 2014 11:22 AM
Answers
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Hi Noel
Thanks for the response, I ran checks and found some corrupt/tampered files, no hardware issues.
I then decided, to avoid marking around, backed up data, and then did a clean restore from factory settings, (used recovery petition), ... reloaded key software, so far all good.... brand new again, see how we go.
Its great to know we have somewhere to go when in trouble, cheers .... John
- Edited by JohnK27 Sunday, September 7, 2014 3:44 AM
- Proposed as answer by Noel D PatonModerator Sunday, September 7, 2014 5:14 AM
- Marked as answer by Noel D PatonModerator Sunday, September 21, 2014 9:09 AM
Sunday, September 7, 2014 3:43 AM
All replies
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HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.
SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Wednesday, September 3, 2014 7:55 PMModerator -
HI:
I have the same prob; but did the poster reply you? l am curious as to how to fix this annoyance. I have had my GENUINE copy for the past umpteen years, paid for - yada yada. Why Microsoft decided unilaterally that my copy is not genuine? Is everyone a crook in their estimation?
I am cheesed off but I need to fix this though. Thanks.
Thursday, September 4, 2014 7:21 PM -
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- in your own thread, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Friday, September 5, 2014 5:56 AMModerator -
Hi Noel
Thanks for the response, I ran checks and found some corrupt/tampered files, no hardware issues.
I then decided, to avoid marking around, backed up data, and then did a clean restore from factory settings, (used recovery petition), ... reloaded key software, so far all good.... brand new again, see how we go.
Its great to know we have somewhere to go when in trouble, cheers .... John
- Edited by JohnK27 Sunday, September 7, 2014 3:44 AM
- Proposed as answer by Noel D PatonModerator Sunday, September 7, 2014 5:14 AM
- Marked as answer by Noel D PatonModerator Sunday, September 21, 2014 9:09 AM
Sunday, September 7, 2014 3:43 AM -
Good luck with it!
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Sunday, September 7, 2014 5:14 AMModerator