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after all these time, message saying windows 7 is not genuine, but it is.. RRS feed

  • Question

  • Hi,  after 3 years of a smooth run,  my laptop (Lenovo E520 Thinkpad) has decided to throw up 'windows is not genuine, it pops up every 3 to 4  hours. The issue does not allow updates amongst other things. 

    This problem started about 3 weeks ago when I noticed an  Intel Rapid Storage install, which looked rather out of place, which I have since uninstalled, after trying various ways to validate.   Nothing else has been done to the computer other than recently remove Norton Security which was playing up. 

    Computer/Properties shows Windows is Activated and I ran the Product Key validation, id is under computer battery – no resolution.

    Many thanks…for your help....

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-HTWD4-M3CKG-T8777

    Windows Product Key Hash: zYdimnkmWqPHwziQVgYOJk9RITU=

    Windows Product ID: 00359-OEM-9820117-29677

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {035FFB55-5BDE-4828-9A8C-B11F3C002ADE}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.140303-2144

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{035FFB55-5BDE-4828-9A8C-B11F3C002ADE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-T8777</PKey><PID>00359-OEM-9820117-29677</PID><PIDType>8</PIDType><SID>S-1-5-21-1058346182-1429537397-3248847865</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>1143CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>8HET35WW(1.17)</Version><SMBIOSVersion major="2" minor="6"/><Date>20110803000000.000000+000</Date></BIOS><HWID>A9B93407018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-8H   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00196-201-129677-02-3081-7601.0000-2462014

    Installation ID: 019395021016649542387961097293541150060924279774108505

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: T8777

    License Status: Licensed

    Remaining Windows rearm count: 2

    Trusted time: 3/09/2014 9:12:44 PM

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000040

    Event Time Stamp: 9:3:2014 19:51

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    HWID Data-->

    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GFqGR7NKK1c9gxYFtwCdaCxlsD4EC5z

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    LENOVO                               TP-8H  

      FACP                                   LENOVO                               TP-8H  

      HPET                                    LENOVO                               TP-8H  

      MCFG                                 LENOVO                               TP-8H  

      SLIC                                      LENOVO                               TP-8H  

      SSDT                                    LENOVO                               SataSec

      SSDT                                    LENOVO                               SataSec

      SSDT                                    LENOVO                               SataSec

      SSDT                                    LENOVO                               SataSec

      ASF!                                     LENOVO                               TP-8H  

      SSDT                                    LENOVO                               SataSec

      SSDT                                    LENOVO                               SataSec

      UEFI                                     PTL                         COMBUF

      UEFI                                     PTL                         COMBUF

      SSDT                                    LENOVO                               SataSec

      SSDT                                    LENOVO                               SataSec

      UEFI                                     PTL                         COMBUF


    Wednesday, September 3, 2014 11:22 AM

Answers

  • Hi Noel

    Thanks for the response,  I ran checks and found some corrupt/tampered files, no hardware issues.  

    I then decided, to avoid marking around, backed up data,  and then did a clean restore from factory settings, (used recovery petition), ...  reloaded key software, so far all good.... brand new again, see how we go.

    Its great to know we have somewhere to go when in trouble,  cheers ....  John



    Sunday, September 7, 2014 3:43 AM

All replies

  • HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

     CHKDSK C: /R

    and hit the Enter key.

    You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, September 3, 2014 7:55 PM
    Moderator
  • HI:

    I have the same prob; but did the poster reply you? l am curious as to how to fix this annoyance. I have had my GENUINE copy for the past umpteen years, paid for - yada yada. Why Microsoft decided unilaterally that my copy is not genuine? Is everyone a crook in their estimation?

    I am cheesed off but I need to fix this though. Thanks.

    Thursday, September 4, 2014 7:21 PM
  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, September 5, 2014 5:56 AM
    Moderator
  • Hi Noel

    Thanks for the response,  I ran checks and found some corrupt/tampered files, no hardware issues.  

    I then decided, to avoid marking around, backed up data,  and then did a clean restore from factory settings, (used recovery petition), ...  reloaded key software, so far all good.... brand new again, see how we go.

    Its great to know we have somewhere to go when in trouble,  cheers ....  John



    Sunday, September 7, 2014 3:43 AM
  • Good luck with it!

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, September 7, 2014 5:14 AM
    Moderator