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WGA diag prodact key differs from COA RRS feed

  • Question

  • Hi there, I recently installed windows XP Pro and I observed a few strange things:
    1. by WGAdiag tool the product key differs from COA and it says that the windows is genuine, the product ID is the same as in "My computer".
    2. When I tried to update the product key by using Microsoft's product update key tool it says that my COA is invalid
    3. There is no option to activate windows XP, it is just activated by itself probably.
    4. There is no option for recovery console on the installation CD

    The Windows is running fine with no issues whatsoever.
    Can any one tell what is going on?
    Thanks,
    Vadim
    Friday, May 1, 2009 12:27 PM

Answers

  • Hello Vad,

    Thank you for visiting the WGA Forum today.  Let me provide some information for you.

    1.  The product key you saw from the MGA Diagnostic Tool will be different from the actual COA sticker located on your computer. OEM Manufacturers use what is called a OEM SLP product key to install the operating system on systems. The OEM COA key can be used should you need to perform a reinstallation should your computer require it. 

    2.  You should not need to update the product key unless you have a non-genuine version of Windows.

    3.  OEM SLP Windows installations come pre-installed from the factory.

    4.  Call the OEM Manufacturer and ask them for guidance because they provide support for OEM XP.


    Vadim if you would like run the MGA Diagnostic Tool and provide us with the results here. This way we can analyze what your system is doing and provide you with feedback.



    Thank you,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, May 1, 2009 5:38 PM
    Friday, May 1, 2009 5:37 PM
  • Vadim,

    Here is what OEM SLP means:


    OEM-SLP: Computers built by large commercial manufacturers that come with Vista Pre-installed come with two (2) Product Keys; SLP and COA Key.  SLP stands for System Locked Pre-install. OEM manufacturer’s add an OEM identifier string to the system BIOS during manufacturing. Windows verifies this identifier during the boot process. In this way the end user will not be required to activate Windows. The OEM SLP Key is geared to work with the special instructions found on that Manufacturer’s computer hardware.  The Product Key is available on the COA sticker and not installed in the computer. For example all DELL OEM SLP Windows Vista systems use a single product key but the COA sticker on the machine contains the unique COA. The key located on the COA sticker should only be used in limited situations and requires telephone activation. Example should you require to reformate the computer the key from the COA sticker would be used. 


    Thank you Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, May 1, 2009 10:06 PM
    Friday, May 1, 2009 9:59 PM
  • Morning Vad111,

    1.  We use a tool that analyzes the MGA Results and this is how we discovered your results were a blocked VLK. 
    2.   Curious did you have a chance to read the definition I posted regarding how Companies installed Windows? OEM SLP and VLK are different.

    OEM-SLP: Computers built by large commercial manufacturers that come with Vista Pre-installed come with two (2) Product Keys; SLP and COA Key.  SLP stands for System Locked Pre-install. OEM manufacturer’s add an OEM identifier string to the system BIOS during manufacturing. Windows verifies this identifier during the boot process. In this way the end user will not be required to activate Windows. The OEM SLP Key is geared to work with the special instructions found on that Manufacturer’s computer hardware.  The Product Key is available on the COA sticker and not installed in the computer. For example all DELL OEM SLP Windows Vista systems use a single product key but the COA sticker on the machine contains the unique COA. The key located on the COA sticker should only be used in limited situations and requires telephone activation. Example should you require to reformate the computer the key from the COA sticker would be used.


    Volume License Key (VLK): The Volume license is type of license, where each VLK customer will be given a single product key and they can use this key to install Windows Vista on multiple computers. No Activation is required. Hardware requirements are not verified. 


    Does this help some with the definition?


    Thank you

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 4, 2009 4:29 PM
    Monday, May 4, 2009 4:29 PM

All replies

  • Hello Vad,

    Thank you for visiting the WGA Forum today.  Let me provide some information for you.

    1.  The product key you saw from the MGA Diagnostic Tool will be different from the actual COA sticker located on your computer. OEM Manufacturers use what is called a OEM SLP product key to install the operating system on systems. The OEM COA key can be used should you need to perform a reinstallation should your computer require it. 

    2.  You should not need to update the product key unless you have a non-genuine version of Windows.

    3.  OEM SLP Windows installations come pre-installed from the factory.

    4.  Call the OEM Manufacturer and ask them for guidance because they provide support for OEM XP.


    Vadim if you would like run the MGA Diagnostic Tool and provide us with the results here. This way we can analyze what your system is doing and provide you with feedback.



    Thank you,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, May 1, 2009 5:38 PM
    Friday, May 1, 2009 5:37 PM
  • Hi Stephen,
    Thanks for answering!
    What is OEM SLP ???
    You say it came preinstalled from the factory but how it can be when actually I installed this windows XP, it just never asked me for Windows activation?!
    I checked on my other Windows Home edition and the product key on the MGAdiag tool on this system is identical with COA, but not on the Windows XP pro.

    Here is MGA results:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23453
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {8F400C8A-99C6-4B95-A5AF-9C0A53D309D5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8F400C8A-99C6-4B95-A5AF-9C0A53D309D5}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKey><PID>55274-640-8834005-23453</PID><PIDType>1</PIDType><SID>S-1-5-21-606747145-1532298954-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5VD2-MX ACPI BIOS Revision 1017</Version><SMBIOSVersion major="2" minor="4"/><Date>20070430000000.000000+000</Date></BIOS><HWID>ECEF339F01842067</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    How can I be sure that it is not a counterfeit?
    Thank you for your help
    Vadim

    Friday, May 1, 2009 6:39 PM
  • Vadim,

    Here is what OEM SLP means:


    OEM-SLP: Computers built by large commercial manufacturers that come with Vista Pre-installed come with two (2) Product Keys; SLP and COA Key.  SLP stands for System Locked Pre-install. OEM manufacturer’s add an OEM identifier string to the system BIOS during manufacturing. Windows verifies this identifier during the boot process. In this way the end user will not be required to activate Windows. The OEM SLP Key is geared to work with the special instructions found on that Manufacturer’s computer hardware.  The Product Key is available on the COA sticker and not installed in the computer. For example all DELL OEM SLP Windows Vista systems use a single product key but the COA sticker on the machine contains the unique COA. The key located on the COA sticker should only be used in limited situations and requires telephone activation. Example should you require to reformate the computer the key from the COA sticker would be used. 


    Thank you Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, May 1, 2009 10:06 PM
    Friday, May 1, 2009 9:59 PM
  • Vadim,


    Unfortunately the Windows XP Professional was installed with a now blocked Volume Licensing Key "VLK". We understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. 


    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  Vadim if your computer is a corporate system please ask your systems administrator to logon to the eOpen site (
    https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. If this computer is not a corporate system please uninstall Windows XP Professional. 

    You have a couple options available. First you should have been given the option to "Get Genuine" when you failed Windows XP and OGA validation. Here you may purchase a Windows XP Kit from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of Office or return your monies. Next I would recommend for you to file a piracy report by following the directions @ http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.


    Have you ever turned your computer in for repairs? If so I would recommend for you to contact the company who made the repairs and let them what has happened. 



    Thank you


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Friday, May 1, 2009 10:05 PM
  • Ok, so the questions are: 
    1.  how it is blocked if MGAdiag tool still says that it is genuine?
    2. So, I don't quite understand is it OEM SLP or VLK? Or are they the same thing?

    Thanks,
    Vadim
    Saturday, May 2, 2009 7:21 AM
  • Morning Vad111,

    1.  We use a tool that analyzes the MGA Results and this is how we discovered your results were a blocked VLK. 
    2.   Curious did you have a chance to read the definition I posted regarding how Companies installed Windows? OEM SLP and VLK are different.

    OEM-SLP: Computers built by large commercial manufacturers that come with Vista Pre-installed come with two (2) Product Keys; SLP and COA Key.  SLP stands for System Locked Pre-install. OEM manufacturer’s add an OEM identifier string to the system BIOS during manufacturing. Windows verifies this identifier during the boot process. In this way the end user will not be required to activate Windows. The OEM SLP Key is geared to work with the special instructions found on that Manufacturer’s computer hardware.  The Product Key is available on the COA sticker and not installed in the computer. For example all DELL OEM SLP Windows Vista systems use a single product key but the COA sticker on the machine contains the unique COA. The key located on the COA sticker should only be used in limited situations and requires telephone activation. Example should you require to reformate the computer the key from the COA sticker would be used.


    Volume License Key (VLK): The Volume license is type of license, where each VLK customer will be given a single product key and they can use this key to install Windows Vista on multiple computers. No Activation is required. Hardware requirements are not verified. 


    Does this help some with the definition?


    Thank you

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 4, 2009 4:29 PM
    Monday, May 4, 2009 4:29 PM