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Help-PCProtection has taken over RRS feed

  • General discussion

  • My XP pc has been taken over by a product called pc protection.  My desktop background is a permanent ad for the stuff and is a link to buy it.  I cannot change the desktop, it reverts right back.  The ad is from a company called Pandora software.  Taskmanger is also 'grayed out'.  Attempts to run Norton are blocked and direct me to buy this product.  Any ideas would be appreciated. 

    Tuesday, October 14, 2008 8:48 PM

All replies

  • Since you're probably paying these guys for their support, they should be able to help you with this problem:

    http://www.symantec.com/support/index.jsp

    But if Norton came pre-installed on your PC go to the PC Manufacturer for support. (ie. Dell, HP, Sony)

     

    Tuesday, October 14, 2008 10:00 PM
  • I have no idea what this junk is.  Never heard of them and their website has no working contacts.  Never ordered it, and it is not downloaded.   It's like I'm being held up until I pay for it..............

    Tuesday, October 14, 2008 10:08 PM
  •  FARRELL325 wrote:

    I have no idea what this junk is.  Never heard of them and their website has no working contacts.  Never ordered it, and it is not downloaded.   It's like I'm being held up until I pay for it..............

    You are being "held up" in that the PC is infected with malware.

     

    If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If  you are not using Windows Live OneCare, you are off topic for this forum. This is not a general forum for viruses, spyware, or Windows Help. For help with spyware issues, you may want to try the forums here: 

    http://aumha.net/ For help with virus removal, contact the maker of your Antivirus program.

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

    Wednesday, October 15, 2008 2:36 PM
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