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Laptop suddenly asking for a product key, and product key does not work? VISTA RRS feed

  • Question

  • I have had an hp laptop since 2007. After three years i get a pop up sceen with three options. 1) access your computer with reduced functionality 2) Type a different product key 3) Contact hp. The product key on the product key sticker is not working when I enter it in; it says it's invalid. I do not want to have to call microsoft support to fix this issue: yesterday my computer was fine. How can I fix this issue?
    Wednesday, November 10, 2010 7:48 PM

Answers

  • While in reduced functionality mode, I opened Internet Explorer.

    I then did File > Open and typed in explorer.exe to get my desktop icons, taskbar and start menu back. From the start menu I typed "System Restore" in start search.

    In system restore, I selected "choose a different restore point" I then clicked "next" and from the list given I chose a date before my issues started. The computer did its system restore, and restarted. Now everything is back to normal. I guess I'll try and find an issue for the product key later, however I HAVE EVERYTHING BACK TO NORMAL AFTER FOLLOWING THESE STEPS.

    • Marked as answer by ShogunChe Thursday, November 11, 2010 7:06 AM
    Thursday, November 11, 2010 7:06 AM

All replies

  • "ShogunChe" wrote in message news:55944765-9610-41d5-817a-348b0fd4378f...
    I have had an hp laptop since 2007. After three years i get a pop up sceen with three options. 1) access your computer with reduced functionality 2) Type a different product key 3) Contact hp. The product key on the product key sticker is not working when I enter it in; it says it's invalid. I do not want to have to call microsoft support to fix this issue: yesterday my computer was fine. How can I fix this issue?

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 10, 2010 7:57 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {13346BAB-07F9-448F-9CCC-F769BBE72AB6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee2_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{13346BAB-07F9-448F-9CCC-F769BBE72AB6}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3691541724-936589961-3428387664</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (KB189UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.3D    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071122000000.000000+000</Date></BIOS><HWID>7B313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>4BD9EC0DF989586</Val><Hash>Xr0xd8IbukTz2ov4Drvhv0WtVgI=</Hash><Pid>89388-707-1350685-65652</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004E017

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAQABAAAAAgABAAEAJJRQCoTHWtlqWWIeCuXUVEgkZNm83/L04gykhKxWeKo=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP        APIC 
      FACP   HP      MCP51M 
      HPET   PTLTD   HPETTBL
      BOOT   HP  $SBFTBL$
      MCFG   HP        MCFG 
      SSDT   PTLTD   POWERNOW
      SLIC   HPQOEM  SLIC-MPC


    Here is my report

    Wednesday, November 10, 2010 8:19 PM
  • "ShogunChe" wrote in message news:3a913357-25af-4fc7-a93d-05b1fbddc25b...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004E017

    Your problem appears to be that the Licensing Store is corrupted somehow -
    Please try the below steps to recreate the Store with the correct data.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 10, 2010 9:04 PM
    Moderator
  • "ShogunChe" wrote in message news:3a913357-25af-4fc7-a93d-05b1fbddc25b...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004E017

    Your problem appears to be that the Licensing Store is corrupted somehow -
    Please try the below steps to recreate the Store with the correct data.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    I've followed the steps you've listed above, and I've re-entered the product key from the product key sticker on the bottom of the laptop NO LUCK. I've also went as far as to looking up the product key using a product key finder application and I followed your steps then put that product key in NO LUCK.
    Wednesday, November 10, 2010 10:02 PM
  • "ShogunChe" wrote in message news:2834b39f-b2ae-42ea-a008-b7e5d1d7ffb2...
    I've followed the steps you've listed above, and I've re-entered the product key from the product key sticker on the bottom of the laptop NO LUCK. I've also went as far as to looking up the product key using a product key finder application and I followed your steps then put that product key in NO LUCK.

    Please provide another MGADiag report - it may show us something new.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 10, 2010 10:07 PM
    Moderator
  • "ShogunChe" wrote in message news:2834b39f-b2ae-42ea-a008-b7e5d1d7ffb2...
    I've followed the steps you've listed above, and I've re-entered the product key from the product key sticker on the bottom of the laptop NO LUCK. I've also went as far as to looking up the product key using a product key finder application and I followed your steps then put that product key in NO LUCK.

    Please provide another MGADiag report - it may show us something new.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {13346BAB-07F9-448F-9CCC-F769BBE72AB6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{13346BAB-07F9-448F-9CCC-F769BBE72AB6}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3691541724-936589961-3428387664</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (KB189UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.3D    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071122000000.000000+000</Date></BIOS><HWID>7B313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>4BD9EC0DF989586</Val><Hash>Xr0xd8IbukTz2ov4Drvhv0WtVgI=</Hash><Pid>89388-707-1350685-65652</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004E017

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAQABAAAAAgABAAEAJJRQCoTHWtlqWWIeCuXUVEgkZNm83/L04gykhKxWeKo=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP        APIC 
      FACP   HP      MCP51M 
      HPET   PTLTD   HPETTBL
      BOOT   HP  $SBFTBL$
      MCFG   HP        MCFG 
      SSDT   PTLTD   POWERNOW
      SLIC   HPQOEM  SLIC-MPC


    Wednesday, November 10, 2010 10:18 PM
  • "ShogunChe" wrote in message news:ca46dcd2-2f7a-4eec-8ced-0fa0f784bdb0...
    "ShogunChe" wrote in message news:2834b39f-b2ae-42ea-a008-b7e5d1d7ffb2...
    I've followed the steps you've listed above, and I've re-entered the product key from the product key sticker on the bottom of the laptop NO LUCK. I've also went as far as to looking up the product key using a product key finder application and I followed your steps then put that product key in NO LUCK.

    Please provide another MGADiag report - it may show us something new.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003



    What version and edition of Windows is quoted on your COA Sticker? What are the list 5 characters of the key (do NOT post the whole Key!)
     
    The new report is identical to the old one, unfortunately - and the Key is still the OEM SLP key, rather than the OEM COA Key that it should be after the licensing recreation.
    I can only think that you have a problem elsewhere in the OS that is causing this - perhaps over-zealous security software, or malware.
     
    Try rebooting to a Clean Boot, and then recreating the Licensing store again - see if it 'takes' then.
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 10, 2010 10:53 PM
    Moderator
  • "ShogunChe" wrote in message news:ca46dcd2-2f7a-4ee c-8ced-0fa0f784bdb0...
    "ShogunChe" wrote in message news:2834b39f-b2ae-42e a-a008-b7e5d1d7ffb2...
    I've followed the steps you've listed above, and I've re-entered the product key from the product key sticker on the bottom of the laptop NO LUCK. I've also went as far as to looking up the product key using a product key finder application and I followed your steps then put that product key in NO LUCK.

    Please provide another MGADiag report - it may show us something new.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003



    What version and edition of Windows is quoted on your COA Sticker? What are the list 5 characters of the key (do NOT post the whole Key!)
     
    The new report is identical to the old one, unfortunately - and the Key is still the OEM SLP key, rather than the OEM COA Key that it should be after the licensing recreation.
    I can only think that you have a problem elsewhere in the OS that is causing this - perhaps over-zealous security software, or malware.
     
    Try rebooting to a Clean Boot, and then recreating the Licensing store again - see if it 'takes' then.
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Noel, the last 15 characters of the product key is showing as a Compaq OEM SLIC from the information I have.  I realize that Compaq is owned by HP but I am wondering if the OP happens to be using a Compaq labeled OEM disk on the HP bios computer and that is causing the Invalid License problem.
    Thursday, November 11, 2010 3:09 AM
  • While in reduced functionality mode, I opened Internet Explorer.

    I then did File > Open and typed in explorer.exe to get my desktop icons, taskbar and start menu back. From the start menu I typed "System Restore" in start search.

    In system restore, I selected "choose a different restore point" I then clicked "next" and from the list given I chose a date before my issues started. The computer did its system restore, and restarted. Now everything is back to normal. I guess I'll try and find an issue for the product key later, however I HAVE EVERYTHING BACK TO NORMAL AFTER FOLLOWING THESE STEPS.

    • Marked as answer by ShogunChe Thursday, November 11, 2010 7:06 AM
    Thursday, November 11, 2010 7:06 AM
  • "LVTravel" wrote in message news:bf594a24-3acf-48bf-85a6-f179d3787c1d...
    "ShogunChe" wrote in message news:ca46dcd2-2f7a-4ee c-8ced-0fa0f784bdb0...
    "ShogunChe" wrote in message news:2834b39f-b2ae-42e a-a008-b7e5d1d7ffb2...
    I've followed the steps you've listed above, and I've re-entered the product key from the product key sticker on the bottom of the laptop NO LUCK. I've also went as far as to looking up the product key using a product key finder application and I followed your steps then put that product key in NO LUCK.

    Please provide another MGADiag report - it may show us something new.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003



    What version and edition of Windows is quoted on your COA Sticker? What are the list 5 characters of the key (do NOT post the whole Key!)
     
    The new report is identical to the old one, unfortunately - and the Key is still the OEM SLP key, rather than the OEM COA Key that it should be after the licensing recreation.
    I can only think that you have a problem elsewhere in the OS that is causing this - perhaps over-zealous security software, or malware.
     
    Try rebooting to a Clean Boot, and then recreating the Licensing store again - see if it 'takes' then.
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Noel, the last 15 characters of the product key is showing as a Compaq OEM SLIC from the information I have.  I realize that Compaq is owned by HP but I am wondering if the OP happens to be using a Compaq labeled OEM disk on the HP bios computer and that is causing the Invalid License problem.

    No - it's quite normal for machines of this type, as far as I know.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 11, 2010 8:18 AM
    Moderator
  • "ShogunChe" wrote in message news:263c3cee-d8db-4baf-ba8c-1079796c2653...

    While in reduced functionality mode, I opened Internet Explorer.

    I then did File > Open and typed in explorer.exe to get my desktop icons, taskbar and start menu back. From the start menu I typed "System Restore" in start search.

    In system restore, I selected "choose a different restore point" I then clicked "next" and from the list given I chose a date before my issues started. The computer did its system restore, and restarted. Now everything is back to normal. I guess I'll try and find an issue for the product key later, however I HAVE EVERYTHING BACK TO NORMAL AFTER FOLLOWING THESE STEPS.


    Great! Well done - good luck.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 11, 2010 8:18 AM
    Moderator
  • "LVTravel" wrote in message news:bf594a24-3acf-48b f-85a6-f179d3787c1d...
    "ShogunChe" wrote in message news:ca46dcd2-2f7a-4ee c-8ced-0fa0f784bdb0...
    "ShogunChe" wrote in message news:2834b39f-b2ae-42e a-a008-b7e5d1d7ffb2...
    I've followed the steps you've listed above, and I've re-entered the product key from the product key sticker on the bottom of the laptop NO LUCK. I've also went as far as to looking up the product key using a product key finder application and I followed your steps then put that product key in NO LUCK.

    Please provide another MGADiag report - it may show us something new.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003



    What version and edition of Windows is quoted on your COA Sticker? What are the list 5 characters of the key (do NOT post the whole Key!)
     
    The new report is identical to the old one, unfortunately - and the Key is still the OEM SLP key, rather than the OEM COA Key that it should be after the licensing recreation.
    I can only think that you have a problem elsewhere in the OS that is causing this - perhaps over-zealous security software, or malware.
     
    Try rebooting to a Clean Boot, and then recreating the Licensing store again - see if it 'takes' then.
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Noel, the last 15 characters of the product key is showing as a Compaq OEM SLIC from the information I have.  I realize that Compaq is owned by HP but I am wondering if the OP happens to be using a Compaq labeled OEM disk on the HP bios computer and that is causing the Invalid License problem.

    No - it's quite normal for machines of this type, as far as I know.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    OK thanks.  I know that I have seen Compaq machines with HP licenses but never have seen it go the other way.  Oh well, live and learn.
    Thursday, November 11, 2010 8:21 PM