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Cannot Update, Cannot Validate RRS feed

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    Can anyone give me any help figuring out why Vista will not Update and why it is incorrectly reporting as not validated?  Here is my WGA diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
    Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
    Windows Product ID: 89576-OEM-7332141-00054
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {7AEEC580-7B52-4039-9EA9-334A424F8D07}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Micah\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Unknown
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[Hr = 0x80004005]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7AEEC580-7B52-4039-9EA9-334A424F8D07}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-855130198-257705085-1098938305</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex 745                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.6.4 </Version><SMBIOSVersion major="2" minor="3"/><Date>20100301000000.000000+000</Date></BIOS><HWID>67333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>87085198C9D45AE</Val><Hash>KTkCj3aJKI0iCdANWTMjAmIWBUU=</Hash><Pid>81606-OEM-6472797-40639</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070002

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAMAAQABAAAAAgABAAEA6GFQRsgeTmu2hi73pkOqVgLYznDy9EI99hOsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   B8K    
      FACP DELL   B8K    
      HPET DELL   B8K    
      BOOT DELL   B8K    
      MCFG DELL   B8K    
      SSDT DELL st_ex
      ASF! DELL   B8K    
      TCPA DELL   B8K    
      SLIC DELL   B8K    
      SSDT DELL st_ex
      SSDT DELL st_ex
      SSDT DELL st_ex


    Tuesday, July 27, 2010 7:17 PM

Answers

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    Hello MicahS,

    The Diagnostic Report suggests that Vista's Licensing Store may be corrupt or it's data may be messed up in some way. Please follow the below steps to recreate the Store.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. (use the Product Key from the sticker on the side, or bottom of the PC and Activate using the By Phone method).

    Note: I also see another possible issue in the Diagnostic Report so after you follow the above steps, if you still see the Non-genuine messaging, please re-run a new Diagnostic Report and post it so I can compair with the old one to see what has changed.

    Thank you,

    Darin MS
    • Proposed as answer by Darin Smith MS Tuesday, July 27, 2010 9:05 PM
    • Marked as answer by MicahS Friday, July 30, 2010 3:23 PM
    Tuesday, July 27, 2010 9:04 PM

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  • Question
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    Hello MicahS,

    The Diagnostic Report suggests that Vista's Licensing Store may be corrupt or it's data may be messed up in some way. Please follow the below steps to recreate the Store.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. (use the Product Key from the sticker on the side, or bottom of the PC and Activate using the By Phone method).

    Note: I also see another possible issue in the Diagnostic Report so after you follow the above steps, if you still see the Non-genuine messaging, please re-run a new Diagnostic Report and post it so I can compair with the old one to see what has changed.

    Thank you,

    Darin MS
    • Proposed as answer by Darin Smith MS Tuesday, July 27, 2010 9:05 PM
    • Marked as answer by MicahS Friday, July 30, 2010 3:23 PM
    Tuesday, July 27, 2010 9:04 PM
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    Darin:

     

    Thank you -- that solved my problem. 

     

    I have rerun a Diagnostic Report anyway; if you notice any errors in this, I'd appreciate if you'd let me know.

     

    Thanks!

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-9RWQY-CHQD7-HXJYX

    Windows Product Key Hash: wjSK2rgMmE5ye+YJq0R2lqN4yRg=

    Windows Product ID: 89576-OEM-7201245-34174

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.0.6002.2.00010100.2.0.006

    ID: {7AEEC580-7B52-4039-9EA9-334A424F8D07}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Business

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.100218-0019

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6001.18000

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Small Business 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Micah\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Unknown

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{7AEEC580-7B52-4039-9EA9-334A424F8D07}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HXJYX</PKey><PID>89576-OEM-7201245-34174</PID><PIDType>8</PIDType><SID>S-1-5-21-855130198-257705085-1098938305</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex 745                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.6.4 </Version><SMBIOSVersion major="2" minor="3"/><Date>20100301000000.000000+000</Date></BIOS><HWID>67333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>87085198C9D45AE</Val><Hash>KTkCj3aJKI0iCdANWTMjAmIWBUU=</Hash><Pid>81606-OEM-6472797-40639</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, Business edition

    Description: Windows Operating System - Vista, OEM_COA_SLP channel

    Activation ID: f758e09b-7c7c-492c-b78c-aba5bd4e3f5b

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89576-00144-012-434174-02-1033-6002.0000-2082010

    Installation ID: 009932838920198251997134650024757820067250433080046343

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: HXJYX

    License Status: Licensed

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: NgAAAAEAAwABAAMAAQABAAAAAgABAAEA6GFQRsgeTmu2hi73pkOqVgLYznDy9EI99hOsViqF

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   B8K    

      FACP DELL   B8K    

      HPET DELL   B8K    

      BOOT DELL   B8K    

      MCFG DELL   B8K    

      SSDT DELL st_ex

      ASF! DELL   B8K    

      TCPA DELL   B8K    

      SLIC DELL   B8K    

      SSDT DELL st_ex

      SSDT DELL st_ex

      SSDT DELL st_ex

     

     

    Friday, July 30, 2010 3:24 PM
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    Hi MicahS,

      It seems that the secondary issue I mentioned has been resolved as well.  Your Diagnostic Report looks gread - Windows and Office both appear to be Valid and Genuine.

    Thank you,

    Darin MS
    Friday, July 30, 2010 6:33 PM
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    Darin Smith MS,

    A million thanks for your help. I had the same issue and was just about to spend a bunch of money on a repair when I found this forum. I tried your solution and it worked perfectly. Your help and expertise is much appreciated!

    Trish

    Saturday, August 14, 2010 8:27 PM