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mysterious automatic update Aug 29, 2007 RRS feed

  • Question

  • As I was shutting down, an update occured on both of my PCs. Since then, WGA and IE7 pop-ups say they have encountered a problem and then crash. I think the only fix is to turn off auto update and do a system restore. What DO people do when an update causes so many problems? What was the update and why is it so impossible to find what was added to your PC? I'm convinced now, that having auto updates turned on can cause many problems. I think Microsoft has a lot of nerve to force them on us and stop our PCs from running correctly. 
    Thursday, August 30, 2007 2:54 PM

Answers

  • Metaluna,

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    STephen Holm, MS

    Thursday, August 30, 2007 11:53 PM