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MSCRM Outlook 2011 client Error after installation - CRM Signin Page is displaying RRS feed

  • Question

  • <p>Hy everyone.<br /><br />&nbsp;I have one Client facing Issues with outlook CRM 2011, after configuration successfully &nbsp;CRM Signin page is appears in Outlook. We enable trace and Please find the below<br /><br />Can someone maybe take a look at this trace file and give me a hint what exactly is going on? Please help me on this.</p><p></p># CRM Tracing Version 1.1 Unmanaged<br /># LocalTime: 2015-04-09 12:54:16.296<br /># Categories: *:Verbose<br /># Schedule: No registry key - using default value: Daily<br /># ComputerName: BRU-L-99604<br /># CRMVersion: 5.0.9690.2838<br />[2015-04-09 12:54:16.296] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19<br />[2015-04-09 12:54:16.341] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23<br />[2015-04-09 12:54:16.341] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 50<br />[2015-04-09 12:54:16.346] Process:OUTLOOK |Thread:5836 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19<br />[2015-04-09 12:54:16.346] Process:OUTLOOK |Thread:5836 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23<br />[2015-04-09 12:54:16.346] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 57<br />[2015-04-09 12:54:16.351] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:16.356] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73<br />[2015-04-09 12:54:16.356] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:16.381] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83<br />[2015-04-09 12:54:16.381] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73<br />[2015-04-09 12:54:16.381] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:16.491] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83<br />[2015-04-09 12:54:16.491] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73<br />[2015-04-09 12:54:16.491] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br /># CRM Tracing Version 1.1 Unmanaged<br /># LocalTime: 2015-04-09 12:54:16.545<br /># Categories: *:Verbose<br /># Schedule: No registry key - using default value: Daily<br /># ComputerName: BRU-L-99604<br /># CRMVersion: 5.0.9690.2838<br />[2015-04-09 12:54:16.545] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\42148\src\application\outlook\addin\crmserverstate.cpp Line: 43<br />&gt;hr = 0x80004005<br />[2015-04-09 12:54:16.546] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85<br />[2015-04-09 12:54:16.546] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73<br />[2015-04-09 12:54:16.547] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:16.550] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 67<br />&gt;hr = 0x80004002<br />[2015-04-09 12:54:16.550] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 149<br />&gt;hr = 0x80004002<br />[2015-04-09 12:54:16.551] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 84<br />&gt;hr = 0x80004002<br />[2015-04-09 12:54:20.531] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Set global outlook application pointer Function: SetOutlookAppGlobal File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 121<br />[2015-04-09 12:54:20.609] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Event ExplorerEvents::Shutdown received. Function: CExplorerEventsRoot::Shutdown File: c:\bt\42148\src\application\outlook\addin\explorerevents.cpp Line: 77<br />[2015-04-09 12:54:20.609] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key BarGroupName failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312<br />[2015-04-09 12:54:20.610] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key CommandBarName failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312<br />[2015-04-09 12:54:20.690] Process:OUTLOOK |Thread:1960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19<br />[2015-04-09 12:54:20.691] Process:OUTLOOK |Thread:1960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23<br />[2015-04-09 12:54:20.762] Process:OUTLOOK |Thread:1960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMonitorEvents::Starting monitor event thread. Function: CMonitorEvents::Run File: c:\bt\42148\src\application\outlook\addin\monitorevents.cpp Line: 132<br />[2015-04-09 12:54:22.344] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:22.378] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:22.501] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:22.507] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:22.523] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:22.527] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:22.529] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:22.532] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:22.534] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:22.538] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:22.544] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:22.547] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:22.616] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:22.620] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:22.665] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:22.673] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:22.717] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83<br />[2015-04-09 12:54:22.718] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73<br />[2015-04-09 12:54:22.719] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:22.753] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83<br />[2015-04-09 12:54:22.754] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73<br />[2015-04-09 12:54:22.754] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:23.121] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CEnableState::IsClientCompatible File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 93<br />&gt;hr = 0x80131501<br />[2015-04-09 12:54:23.122] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Failed to check client server compatible. Function: CEnableState::IsClientCompatible File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 95<br />[2015-04-09 12:54:23.366] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:23.373] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:23.558] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:23.590] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:23.596] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:23.602] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:23.608] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:23.612] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:23.614] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:23.619] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:23.621] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:23.626] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:23.628] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:23.632] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:23.635] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:23.639] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:24.723] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 363<br />&gt;hr = 0x80040102<br />[2015-04-09 12:54:24.726] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425<br />&gt;hr = 0x80040102<br />[2015-04-09 12:54:24.727] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425<br />&gt;hr = 0x80040102<br />[2015-04-09 12:54:24.729] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolders File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 287<br />&gt;hr = 0x80040102<br />[2015-04-09 12:54:24.729] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 99<br />&gt;hr = 0x80040102<br />[2015-04-09 12:54:24.730] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 143<br />&gt;hr = 0x80040102<br /># CRM Tracing Version 1.1 Unmanaged<br /># LocalTime: 2015-04-09 12:54:24.731<br /># Categories: *:Verbose<br /># Schedule: No registry key - using default value: Daily<br /># ComputerName: BRU-L-99604<br /># CRMVersion: 5.0.9690.2838<br />[2015-04-09 12:54:24.731] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 145<br />&gt;OutlookItemFinder not initialized successfully, hr = 0x80040102<br />[2015-04-09 12:54:24.736] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddin::OnEnabled File: c:\bt\42148\src\application\outlook\addin\addin.cpp Line: 1141<br />&gt;hr = 0x80040102<br />[2015-04-09 12:54:24.737] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | hr = 0x80040102. &nbsp;Function: CAddin::OnEnabled File: c:\bt\42148\src\application\outlook\addin\addin.cpp Line: 1144<br />[2015-04-09 12:54:24.746] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddinStateManager::ClientOrganizationContexEnabled File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 264<br />&gt;hr = 0x80040102<br />[2015-04-09 12:54:24.747] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Enable State activation failed Function: CEnableState::ExecuteEx File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 42<br />[2015-04-09 12:54:24.748] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'Enable' State execution FAILED. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85<br />[2015-04-09 12:54:24.749] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73<br />[2015-04-09 12:54:24.749] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:24.805] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key MSCRMStoreId failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312<br />[2015-04-09 12:54:24.824] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\42148\src\application\outlook\addin\ribbonmanager.cpp Line: 61<br />[2015-04-09 12:54:24.874] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:24.889] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:24.909] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:24.914] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:24.923] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:24.928] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:24.930] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:24.934] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:24.936] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:24.939] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:24.941] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:24.945] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:24.947] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:24.951] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:24.965] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:24.969] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:54:24.984] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83<br />[2015-04-09 12:54:24.985] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 0 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 448<br />[2015-04-09 12:54:24.986] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:24.987] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:24.988] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:25.1] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73<br />[2015-04-09 12:54:25.2] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:25.3] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83<br />[2015-04-09 12:54:25.9] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73<br />[2015-04-09 12:54:25.9] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:25.125] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83<br />[2015-04-09 12:54:25.125] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73<br />[2015-04-09 12:54:25.126] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:25.127] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\42148\src\application\outlook\addin\crmserverstate.cpp Line: 43<br />&gt;hr = 0x80004005<br />[2015-04-09 12:54:25.127] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85<br />[2015-04-09 12:54:25.128] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73<br />[2015-04-09 12:54:25.128] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:25.135] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | AtlThrowIfFailed File: c:\bt\42148\src\application\outlook\addin\precomp.h Line: 95<br />&gt;hr = 0x8001010d<br />[2015-04-09 12:54:25.136] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 93<br />&gt;hr = 0x8001010d<br />[2015-04-09 12:54:28.181] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83<br />[2015-04-09 12:54:28.181] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73<br />[2015-04-09 12:54:28.182] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:28.183] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83<br />[2015-04-09 12:54:28.183] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73<br />[2015-04-09 12:54:28.184] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:28.586] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 363<br />&gt;hr = 0x80040102<br />[2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425<br />&gt;hr = 0x80040102<br />[2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425<br />&gt;hr = 0x80040102<br />[2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolders File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 287<br />&gt;hr = 0x80040102<br />[2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 99<br />&gt;hr = 0x80040102<br />[2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 143<br />&gt;hr = 0x80040102<br /># CRM Tracing Version 1.1 Unmanaged<br /># LocalTime: 2015-04-09 12:54:28.591<br /># Categories: *:Verbose<br /># Schedule: No registry key - using default value: Daily<br /># ComputerName: BRU-L-99604<br /># CRMVersion: 5.0.9690.2838<br />[2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 145<br />&gt;OutlookItemFinder not initialized successfully, hr = 0x80040102<br />[2015-04-09 12:54:28.611] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddin::OnEnabled File: c:\bt\42148\src\application\outlook\addin\addin.cpp Line: 1141<br />&gt;hr = 0x80040102<br />[2015-04-09 12:54:28.611] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | hr = 0x80040102. &nbsp;Function: CAddin::OnEnabled File: c:\bt\42148\src\application\outlook\addin\addin.cpp Line: 1144<br />[2015-04-09 12:54:28.620] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddinStateManager::ClientOrganizationContexEnabled File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 264<br />&gt;hr = 0x80040102<br />[2015-04-09 12:54:28.621] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Enable State activation failed Function: CEnableState::ExecuteEx File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 42<br />[2015-04-09 12:54:28.622] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'Enable' State execution FAILED. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85<br />[2015-04-09 12:54:28.622] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73<br />[2015-04-09 12:54:28.623] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:28.624] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83<br />[2015-04-09 12:54:28.625] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 0 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 448<br />[2015-04-09 12:54:28.626] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:28.627] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223<br />[2015-04-09 12:54:49.177] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:54:49.183] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:56:44.357] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:56:44.361] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:56:44.365] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:56:44.370] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:56:44.374] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:56:44.379] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:56:44.384] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:56:44.387] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:56:44.390] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:56:44.393] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:56:44.395] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:56:44.398] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:56:44.399] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:56:44.403] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:56:44.404] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633<br />[2015-04-09 12:56:44.408] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373<br />[2015-04-09 12:56:47.185] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CRM ribbon is not required as user has signed out. Function: CAddin::HrGroupGetVisibleInternal File: c:\bt\42148\src\application\outlook\addin\ribboncallbacks.h Line: 970<br /><p></p>

    HKrish

    Thursday, April 9, 2015 11:38 AM

All replies

  • Hy everyone.

     I have one Client facing Issues with outlook CRM 2011, after configuration successfully  CRM Signin page is appears in Outlook. We enable trace and Please find the below

    Can someone maybe take a look at this trace file and give me a hint what exactly is going on? Please help me on this.

    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-04-09 12:54:16.296
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: BRU-L-99604
    # CRMVersion: 5.0.9690.2838
    [2015-04-09 12:54:16.296] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2015-04-09 12:54:16.341] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2015-04-09 12:54:16.341] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 50
    [2015-04-09 12:54:16.346] Process:OUTLOOK |Thread:5836 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2015-04-09 12:54:16.346] Process:OUTLOOK |Thread:5836 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2015-04-09 12:54:16.346] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 57
    [2015-04-09 12:54:16.351] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:16.356] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:16.356] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:16.381] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:16.381] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:16.381] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:16.491] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:16.491] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:16.491] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-04-09 12:54:16.545
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: BRU-L-99604
    # CRMVersion: 5.0.9690.2838
    [2015-04-09 12:54:16.545] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\42148\src\application\outlook\addin\crmserverstate.cpp Line: 43
    >hr = 0x80004005
    [2015-04-09 12:54:16.546] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85
    [2015-04-09 12:54:16.546] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:16.547] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:16.550] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 67
    >hr = 0x80004002
    [2015-04-09 12:54:16.550] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 149
    >hr = 0x80004002
    [2015-04-09 12:54:16.551] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 84
    >hr = 0x80004002
    [2015-04-09 12:54:20.531] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Set global outlook application pointer Function: SetOutlookAppGlobal File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 121
    [2015-04-09 12:54:20.609] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Event ExplorerEvents::Shutdown received. Function: CExplorerEventsRoot::Shutdown File: c:\bt\42148\src\application\outlook\addin\explorerevents.cpp Line: 77
    [2015-04-09 12:54:20.609] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key BarGroupName failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312
    [2015-04-09 12:54:20.610] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key CommandBarName failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312
    [2015-04-09 12:54:20.690] Process:OUTLOOK |Thread:1960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2015-04-09 12:54:20.691] Process:OUTLOOK |Thread:1960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2015-04-09 12:54:20.762] Process:OUTLOOK |Thread:1960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMonitorEvents::Starting monitor event thread. Function: CMonitorEvents::Run File: c:\bt\42148\src\application\outlook\addin\monitorevents.cpp Line: 132
    [2015-04-09 12:54:22.344] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.378] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.501] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.507] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.523] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.527] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.529] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.532] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.534] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.538] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.544] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.547] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.616] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.620] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.665] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.673] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.717] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:22.718] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:22.719] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:22.753] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:22.754] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:22.754] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:23.121] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CEnableState::IsClientCompatible File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 93
    >hr = 0x80131501
    [2015-04-09 12:54:23.122] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Failed to check client server compatible. Function: CEnableState::IsClientCompatible File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 95
    [2015-04-09 12:54:23.366] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.373] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.558] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.590] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.596] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.602] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.608] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.612] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.614] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.619] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.621] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.626] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.628] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.632] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.635] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.639] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.723] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 363
    >hr = 0x80040102
    [2015-04-09 12:54:24.726] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425
    >hr = 0x80040102
    [2015-04-09 12:54:24.727] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425
    >hr = 0x80040102
    [2015-04-09 12:54:24.729] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolders File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 287
    >hr = 0x80040102
    [2015-04-09 12:54:24.729] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 99
    >hr = 0x80040102
    [2015-04-09 12:54:24.730] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 143
    >hr = 0x80040102
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-04-09 12:54:24.731
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: BRU-L-99604
    # CRMVersion: 5.0.9690.2838
    [2015-04-09 12:54:24.731] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 145
    >OutlookItemFinder not initialized successfully, hr = 0x80040102
    [2015-04-09 12:54:24.736] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddin::OnEnabled File: c:\bt\42148\src\application\outlook\addin\addin.cpp Line: 1141
    >hr = 0x80040102
    [2015-04-09 12:54:24.737] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | hr = 0x80040102.  Function: CAddin::OnEnabled File: c:\bt\42148\src\application\outlook\addin\addin.cpp Line: 1144
    [2015-04-09 12:54:24.746] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddinStateManager::ClientOrganizationContexEnabled File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 264
    >hr = 0x80040102
    [2015-04-09 12:54:24.747] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Enable State activation failed Function: CEnableState::ExecuteEx File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 42
    [2015-04-09 12:54:24.748] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'Enable' State execution FAILED. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85
    [2015-04-09 12:54:24.749] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:24.749] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:24.805] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key MSCRMStoreId failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312
    [2015-04-09 12:54:24.824] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\42148\src\application\outlook\addin\ribbonmanager.cpp Line: 61
    [2015-04-09 12:54:24.874] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.889] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.909] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.914] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.923] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.928] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.930] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.934] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.936] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.939] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.941] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.945] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.947] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.951] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.965] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.969] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.984] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:24.985] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 0 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 448
    [2015-04-09 12:54:24.986] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:24.987] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:24.988] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:25.1] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:25.2] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:25.3] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:25.9] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:25.9] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:25.125] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:25.125] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:25.126] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:25.127] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\42148\src\application\outlook\addin\crmserverstate.cpp Line: 43
    >hr = 0x80004005
    [2015-04-09 12:54:25.127] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85
    [2015-04-09 12:54:25.128] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:25.128] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:25.135] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | AtlThrowIfFailed File: c:\bt\42148\src\application\outlook\addin\precomp.h Line: 95
    >hr = 0x8001010d
    [2015-04-09 12:54:25.136] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 93
    >hr = 0x8001010d
    [2015-04-09 12:54:28.181] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:28.181] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:28.182] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:28.183] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:28.183] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:28.184] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:28.586] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 363
    >hr = 0x80040102
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425
    >hr = 0x80040102
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425
    >hr = 0x80040102
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolders File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 287
    >hr = 0x80040102
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 99
    >hr = 0x80040102
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 143
    >hr = 0x80040102
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-04-09 12:54:28.591
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: BRU-L-99604
    # CRMVersion: 5.0.9690.2838
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 145
    >OutlookItemFinder not initialized successfully, hr = 0x80040102
    [2015-04-09 12:54:28.611] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddin::OnEnabled File: c:\bt\42148\src\application\outlook\addin\addin.cpp Line: 1141
    >hr = 0x80040102
    [2015-04-09 12:54:28.611] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | hr = 0x80040102.  Function: CAddin::OnEnabled File: c:\bt\42148\src\application\outlook\addin\addin.cpp Line: 1144
    [2015-04-09 12:54:28.620] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddinStateManager::ClientOrganizationContexEnabled File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 264
    >hr = 0x80040102
    [2015-04-09 12:54:28.621] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Enable State activation failed Function: CEnableState::ExecuteEx File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 42
    [2015-04-09 12:54:28.622] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'Enable' State execution FAILED. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85
    [2015-04-09 12:54:28.622] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:28.623] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:28.624] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:28.625] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 0 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 448
    [2015-04-09 12:54:28.626] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:28.627] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:49.177] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:49.183] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.357] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.361] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.365] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.370] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.374] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.379] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.384] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.387] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.390] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.393] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.395] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.398] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.399] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.403] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.404] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.408] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:47.185] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CRM ribbon is not required as user has signed out. Function: CAddin::HrGroupGetVisibleInternal File: c:\bt\42148\src\application\outlook\addin\ribboncallbacks.h Line: 970


    HKrish

    Thursday, April 9, 2015 11:35 AM
  • Hy everyone.

     I have one Client facing Issues with outlook CRM 2011, after configuration successfully  CRM Signin page is appears in Outlook. We enable trace and Please find the below

    Can someone maybe take a look at this trace file and give me a hint what exactly is going on? Please help me on this.

    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-04-09 12:54:16.296
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: BRU-L-99604
    # CRMVersion: 5.0.9690.2838
    [2015-04-09 12:54:16.296] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2015-04-09 12:54:16.341] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2015-04-09 12:54:16.341] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 50
    [2015-04-09 12:54:16.346] Process:OUTLOOK |Thread:5836 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2015-04-09 12:54:16.346] Process:OUTLOOK |Thread:5836 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2015-04-09 12:54:16.346] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 57
    [2015-04-09 12:54:16.351] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:16.356] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:16.356] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:16.381] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:16.381] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:16.381] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:16.491] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:16.491] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:16.491] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-04-09 12:54:16.545
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: BRU-L-99604
    # CRMVersion: 5.0.9690.2838
    [2015-04-09 12:54:16.545] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\42148\src\application\outlook\addin\crmserverstate.cpp Line: 43
    >hr = 0x80004005
    [2015-04-09 12:54:16.546] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85
    [2015-04-09 12:54:16.546] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:16.547] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:16.550] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 67
    >hr = 0x80004002
    [2015-04-09 12:54:16.550] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 149
    >hr = 0x80004002
    [2015-04-09 12:54:16.551] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 84
    >hr = 0x80004002
    [2015-04-09 12:54:20.531] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Set global outlook application pointer Function: SetOutlookAppGlobal File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 121
    [2015-04-09 12:54:20.609] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Event ExplorerEvents::Shutdown received. Function: CExplorerEventsRoot::Shutdown File: c:\bt\42148\src\application\outlook\addin\explorerevents.cpp Line: 77
    [2015-04-09 12:54:20.609] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key BarGroupName failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312
    [2015-04-09 12:54:20.610] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key CommandBarName failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312
    [2015-04-09 12:54:20.690] Process:OUTLOOK |Thread:1960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2015-04-09 12:54:20.691] Process:OUTLOOK |Thread:1960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2015-04-09 12:54:20.762] Process:OUTLOOK |Thread:1960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMonitorEvents::Starting monitor event thread. Function: CMonitorEvents::Run File: c:\bt\42148\src\application\outlook\addin\monitorevents.cpp Line: 132
    [2015-04-09 12:54:22.344] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.378] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.501] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.507] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.523] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.527] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.529] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.532] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.534] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.538] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.544] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.547] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.616] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.620] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.665] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.673] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.717] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:22.718] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:22.719] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:22.753] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:22.754] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:22.754] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:23.121] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CEnableState::IsClientCompatible File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 93
    >hr = 0x80131501
    [2015-04-09 12:54:23.122] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Failed to check client server compatible. Function: CEnableState::IsClientCompatible File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 95
    [2015-04-09 12:54:23.366] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.373] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.558] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.590] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.596] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.602] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.608] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.612] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.614] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.619] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.621] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.626] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.628] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.632] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.635] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.639] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.723] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 363
    >hr = 0x80040102
    [2015-04-09 12:54:24.726] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425
    >hr = 0x80040102
    [2015-04-09 12:54:24.727] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425
    >hr = 0x80040102
    [2015-04-09 12:54:24.729] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolders File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 287
    >hr = 0x80040102
    [2015-04-09 12:54:24.729] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 99
    >hr = 0x80040102
    [2015-04-09 12:54:24.730] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 143
    >hr = 0x80040102
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-04-09 12:54:24.731
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: BRU-L-99604
    # CRMVersion: 5.0.9690.2838
    [2015-04-09 12:54:24.731] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 145
    >OutlookItemFinder not initialized successfully, hr = 0x80040102
    [2015-04-09 12:54:24.736] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddin::OnEnabled File: c:\bt\42148\src\application\outlook\addin\addin.cpp Line: 1141
    >hr = 0x80040102
    [2015-04-09 12:54:24.737] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | hr = 0x80040102.  Function: CAddin::OnEnabled File: c:\bt\42148\src\application\outlook\addin\addin.cpp Line: 1144
    [2015-04-09 12:54:24.746] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddinStateManager::ClientOrganizationContexEnabled File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 264
    >hr = 0x80040102
    [2015-04-09 12:54:24.747] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Enable State activation failed Function: CEnableState::ExecuteEx File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 42
    [2015-04-09 12:54:24.748] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'Enable' State execution FAILED. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85
    [2015-04-09 12:54:24.749] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:24.749] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:24.805] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key MSCRMStoreId failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312
    [2015-04-09 12:54:24.824] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\42148\src\application\outlook\addin\ribbonmanager.cpp Line: 61
    [2015-04-09 12:54:24.874] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.889] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.909] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.914] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.923] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.928] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.930] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.934] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.936] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.939] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.941] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.945] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.947] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.951] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.965] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.969] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.984] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:24.985] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 0 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 448
    [2015-04-09 12:54:24.986] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:24.987] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:24.988] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:25.1] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:25.2] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:25.3] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:25.9] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:25.9] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:25.125] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:25.125] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:25.126] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:25.127] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\42148\src\application\outlook\addin\crmserverstate.cpp Line: 43
    >hr = 0x80004005
    [2015-04-09 12:54:25.127] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85
    [2015-04-09 12:54:25.128] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:25.128] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:25.135] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | AtlThrowIfFailed File: c:\bt\42148\src\application\outlook\addin\precomp.h Line: 95
    >hr = 0x8001010d
    [2015-04-09 12:54:25.136] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 93
    >hr = 0x8001010d
    [2015-04-09 12:54:28.181] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:28.181] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:28.182] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:28.183] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:28.183] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:28.184] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:28.586] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 363
    >hr = 0x80040102
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425
    >hr = 0x80040102
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425
    >hr = 0x80040102
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolders File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 287
    >hr = 0x80040102
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 99
    >hr = 0x80040102
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 143
    >hr = 0x80040102
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-04-09 12:54:28.591
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: BRU-L-99604
    # CRMVersion: 5.0.9690.2838
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 145
    >OutlookItemFinder not initialized successfully, hr = 0x80040102
    [2015-04-09 12:54:28.611] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddin::OnEnabled File: c:\bt\42148\src\application\outlook\addin\addin.cpp Line: 1141
    >hr = 0x80040102
    [2015-04-09 12:54:28.611] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | hr = 0x80040102.  Function: CAddin::OnEnabled File: c:\bt\42148\src\application\outlook\addin\addin.cpp Line: 1144
    [2015-04-09 12:54:28.620] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddinStateManager::ClientOrganizationContexEnabled File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 264
    >hr = 0x80040102
    [2015-04-09 12:54:28.621] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Enable State activation failed Function: CEnableState::ExecuteEx File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 42
    [2015-04-09 12:54:28.622] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'Enable' State execution FAILED. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85
    [2015-04-09 12:54:28.622] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:28.623] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:28.624] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:28.625] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 0 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 448
    [2015-04-09 12:54:28.626] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:28.627] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:49.177] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:49.183] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.357] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.361] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.365] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.370] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.374] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.379] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.384] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.387] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.390] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.393] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.395] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.398] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.399] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.403] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.404] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.408] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:47.185] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CRM ribbon is not required as user has signed out. Function: CAddin::HrGroupGetVisibleInternal File: c:\bt\42148\src\application\outlook\addin\ribboncallbacks.h Line: 970


    HKrish

    Thursday, April 9, 2015 11:38 AM
  • Hy everyone.

     I have one Client facing Issues with outlook CRM 2011, after configuration successfully  CRM Signin page is appears in Outlook. We enable trace and Please find the below logfile

    Can someone maybe take a look at this trace file and give me a hint what exactly is going on? Please help me on this.

    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-04-09 12:54:16.296
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: BRU-L-99604
    # CRMVersion: 5.0.9690.2838
    [2015-04-09 12:54:16.296] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2015-04-09 12:54:16.341] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2015-04-09 12:54:16.341] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 50
    [2015-04-09 12:54:16.346] Process:OUTLOOK |Thread:5836 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2015-04-09 12:54:16.346] Process:OUTLOOK |Thread:5836 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2015-04-09 12:54:16.346] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 57
    [2015-04-09 12:54:16.351] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:16.356] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:16.356] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:16.381] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:16.381] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:16.381] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:16.491] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:16.491] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:16.491] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-04-09 12:54:16.545
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: BRU-L-99604
    # CRMVersion: 5.0.9690.2838
    [2015-04-09 12:54:16.545] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\42148\src\application\outlook\addin\crmserverstate.cpp Line: 43
    >hr = 0x80004005
    [2015-04-09 12:54:16.546] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85
    [2015-04-09 12:54:16.546] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:16.547] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:16.550] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 67
    >hr = 0x80004002
    [2015-04-09 12:54:16.550] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 149
    >hr = 0x80004002
    [2015-04-09 12:54:16.551] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 84
    >hr = 0x80004002
    [2015-04-09 12:54:20.531] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Set global outlook application pointer Function: SetOutlookAppGlobal File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 121
    [2015-04-09 12:54:20.609] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Event ExplorerEvents::Shutdown received. Function: CExplorerEventsRoot::Shutdown File: c:\bt\42148\src\application\outlook\addin\explorerevents.cpp Line: 77
    [2015-04-09 12:54:20.609] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key BarGroupName failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312
    [2015-04-09 12:54:20.610] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key CommandBarName failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312
    [2015-04-09 12:54:20.690] Process:OUTLOOK |Thread:1960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2015-04-09 12:54:20.691] Process:OUTLOOK |Thread:1960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2015-04-09 12:54:20.762] Process:OUTLOOK |Thread:1960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMonitorEvents::Starting monitor event thread. Function: CMonitorEvents::Run File: c:\bt\42148\src\application\outlook\addin\monitorevents.cpp Line: 132
    [2015-04-09 12:54:22.344] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.378] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.501] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.507] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.523] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.527] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.529] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.532] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.534] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.538] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.544] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.547] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.616] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.620] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.665] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.673] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.717] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:22.718] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:22.719] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:22.753] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:22.754] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:22.754] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:23.121] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CEnableState::IsClientCompatible File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 93
    >hr = 0x80131501
    [2015-04-09 12:54:23.122] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Failed to check client server compatible. Function: CEnableState::IsClientCompatible File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 95
    [2015-04-09 12:54:23.366] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.373] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.558] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.590] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.596] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.602] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.608] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.612] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.614] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.619] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.621] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.626] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.628] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.632] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.635] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.639] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.723] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 363
    >hr = 0x80040102
    [2015-04-09 12:54:24.726] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425
    >hr = 0x80040102
    [2015-04-09 12:54:24.727] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425
    >hr = 0x80040102
    [2015-04-09 12:54:24.729] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolders File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 287
    >hr = 0x80040102
    [2015-04-09 12:54:24.729] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 99
    >hr = 0x80040102
    [2015-04-09 12:54:24.730] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 143
    >hr = 0x80040102
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-04-09 12:54:24.731
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: BRU-L-99604
    # CRMVersion: 5.0.9690.2838
    [2015-04-09 12:54:24.731] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 145
    >OutlookItemFinder not initialized successfully, hr = 0x80040102
    [2015-04-09 12:54:24.736] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddin::OnEnabled File: c:\bt\42148\src\application\outlook\addin\addin.cpp Line: 1141
    >hr = 0x80040102
    [2015-04-09 12:54:24.737] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | hr = 0x80040102.  Function: CAddin::OnEnabled File: c:\bt\42148\src\application\outlook\addin\addin.cpp Line: 1144
    [2015-04-09 12:54:24.746] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddinStateManager::ClientOrganizationContexEnabled File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 264
    >hr = 0x80040102
    [2015-04-09 12:54:24.747] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Enable State activation failed Function: CEnableState::ExecuteEx File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 42
    [2015-04-09 12:54:24.748] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'Enable' State execution FAILED. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85
    [2015-04-09 12:54:24.749] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State is going to execute. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:24.749] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:24.805] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key MSCRMStoreId failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312
    [2015-04-09 12:54:24.824] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\42148\src\application\outlook\addin\ribbonmanager.cpp Line: 61
    [2015-04-09 12:54:24.874] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.889] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.909] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.914] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.923] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.928] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.930] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.934] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.936] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.939] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.941] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.945] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.947] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.951] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.965] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:24.969] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.984] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State execution SUCCEED.OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:24.985] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 0 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 448
    [2015-04-09 12:54:24.986] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:24.987] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:24.988] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:25.1] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:25.2] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:25.3] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:25.9] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:25.9] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:25.125] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:25.125] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:25.126] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:25.127] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\42148\src\application\outlook\addin\crmserverstate.cpp Line: 43
    >hr = 0x80004005
    [2015-04-09 12:54:25.127] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85
    [2015-04-09 12:54:25.128] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:25.128] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:25.135] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | AtlThrowIfFailed File: c:\bt\42148\src\application\outlook\addin\precomp.h Line: 95
    >hr = 0x8001010d
    [2015-04-09 12:54:25.136] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 93
    >hr = 0x8001010d
    [2015-04-09 12:54:28.181] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:28.181] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:28.182] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:28.183] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:28.183] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:28.184] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:28.586] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 363
    >hr = 0x80040102
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425
    >hr = 0x80040102
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425
    >hr = 0x80040102
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolders File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 287
    >hr = 0x80040102
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 99
    >hr = 0x80040102
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 143
    >hr = 0x80040102
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-04-09 12:54:28.591
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: BRU-L-99604
    # CRMVersion: 5.0.9690.2838
    [2015-04-09 12:54:28.591] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 145
    >OutlookItemFinder not initialized successfully, hr = 0x80040102
    [2015-04-09 12:54:28.611] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddin::OnEnabled File: c:\bt\42148\src\application\outlook\addin\addin.cpp Line: 1141
    >hr = 0x80040102
    [2015-04-09 12:54:28.611] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | hr = 0x80040102.  Function: CAddin::OnEnabled File: c:\bt\42148\src\application\outlook\addin\addin.cpp Line: 1144
    [2015-04-09 12:54:28.620] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CAddinStateManager::ClientOrganizationContexEnabled File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 264
    >hr = 0x80040102
    [2015-04-09 12:54:28.621] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Enable State activation failed Function: CEnableState::ExecuteEx File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 42
    [2015-04-09 12:54:28.622] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'Enable' State execution FAILED. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85
    [2015-04-09 12:54:28.622] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State is going to execute. OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:28.623] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:28.624] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Disable' State execution SUCCEED.OrganizationName=‘CRM’, OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:28.625] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 0 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\42148\src\application\outlook\addin\addinstatemanager.cpp Line: 448
    [2015-04-09 12:54:28.626] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:28.627] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:49.177] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:49.183] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.357] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.361] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.365] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.370] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.374] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.379] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.384] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.387] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.390] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.393] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.395] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.398] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.399] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.403] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:44.404] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:56:44.408] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:56:47.185] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CRM ribbon is not required as user has signed out. Function: CAddin::HrGroupGetVisibleInternal File: c:\bt\42148\src\application\outlook\addin\ribboncallbacks.h Line: 970

    Thursday, April 9, 2015 11:41 AM
  • Hy everyone.

     I have one Client facing Issues with outlook CRM 2011, after configuration successfully  CRM Signin page is appears in Outlook. We enable trace and Please find the below logfile

    Can someone maybe take a look at this trace file and give me a hint what exactly is going on? Please help me on this.

    ComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2015-04-09 12:54:16.341] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2015-04-09 12:54:16.341] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 50
    [2015-04-09 12:54:16.346] Process:OUTLOOK |Thread:5836 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2015-04-09 12:54:16.346] Process:OUTLOOK |Thread:5836 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2015-04-09 12:54:16.346] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 57
    [2015-04-09 12:54:16.351] Process:OUTLOOK |Thread:5704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:16.356] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:16.356] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:16.381] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:16.381] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:16.381] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:16.491] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:16.491] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:16.491] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-04-09 12:54:16.545
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: BRU-L-99604
    # CRMVersion: 5.0.9690.2838
    [2015-04-09 12:54:16.545] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\42148\src\application\outlook\addin\crmserverstate.cpp Line: 43
    >hr = 0x80004005
    [2015-04-09 12:54:16.546] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 85
    [2015-04-09 12:54:16.546] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:16.547] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:16.550] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 67
    >hr = 0x80004002
    [2015-04-09 12:54:16.550] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 149
    >hr = 0x80004002
    [2015-04-09 12:54:16.551] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 84
    >hr = 0x80004002
    [2015-04-09 12:54:20.531] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Set global outlook application pointer Function: SetOutlookAppGlobal File: c:\bt\42148\src\application\outlook\addin\common.cpp Line: 121
    [2015-04-09 12:54:20.609] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Event ExplorerEvents::Shutdown received. Function: CExplorerEventsRoot::Shutdown File: c:\bt\42148\src\application\outlook\addin\explorerevents.cpp Line: 77
    [2015-04-09 12:54:20.609] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key BarGroupName failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312
    [2015-04-09 12:54:20.610] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key CommandBarName failed Function: FReadWzRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 312
    [2015-04-09 12:54:20.690] Process:OUTLOOK |Thread:1960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 19
    [2015-04-09 12:54:20.691] Process:OUTLOOK |Thread:1960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\42148\src\application\outlook\addin\ComSupport.h Line: 23
    [2015-04-09 12:54:20.762] Process:OUTLOOK |Thread:1960 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMonitorEvents::Starting monitor event thread. Function: CMonitorEvents::Run File: c:\bt\42148\src\application\outlook\addin\monitorevents.cpp Line: 132
    [2015-04-09 12:54:22.344] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.378] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.501] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.507] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.523] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.527] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.529] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.532] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.534] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.538] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.544] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.547] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.616] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.620] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.665] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:22.673] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:22.717] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:22.718] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:22.719] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:22.753] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 83
    [2015-04-09 12:54:22.754] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='H3SHELLACRM', OrganizationId='{7537A1C9-59E8-E011-9CB0-0050568B0000}' Function: CStateEngine::Execute File: c:\bt\42148\src\application\outlook\addin\stateengine.cpp Line: 73
    [2015-04-09 12:54:22.754] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\42148\src\application\outlook\addin\..\Common\utility.h Line: 223
    [2015-04-09 12:54:23.121] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CEnableState::IsClientCompatible File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 93
    >hr = 0x80131501
    [2015-04-09 12:54:23.122] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Failed to check client server compatible. Function: CEnableState::IsClientCompatible File: c:\bt\42148\src\application\outlook\addin\enablestate.cpp Line: 95
    [2015-04-09 12:54:23.366] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.373] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.558] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.590] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.596] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.602] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.608] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.612] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.614] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.619] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.621] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.626] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.628] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.632] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:23.635] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1633
    [2015-04-09 12:54:23.639] Process:OUTLOOK |Thread:8088 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\42148\src\application\outlook\addin\cmdbarevthandler.cpp Line: 373
    [2015-04-09 12:54:24.723] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 363
    >hr = 0x80040102
    [2015-04-09 12:54:24.726] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425
    >hr = 0x80040102
    [2015-04-09 12:54:24.727] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolderTables File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 425
    >hr = 0x80040102
    [2015-04-09 12:54:24.729] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::GetFolders File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 287
    >hr = 0x80040102
    [2015-04-09 12:54:24.729] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 99
    >hr = 0x80040102
    [2015-04-09 12:54:24.730] Process:OUTLOOK |Thread:5552 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | COutlookItemFinder::HrInitialize File: c:\bt\42148\src\application\outlook\addin\outlookitemfinder.cpp Line: 143



    HKrish

    Thursday, April 9, 2015 11:50 AM