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Trouble gaining subscription RRS feed

  • Question

  •  

    I have purchased OneCare, but now I have to buy a subscription. The link I am directed to from OneCare immedeately closes, and when I look for the destination myself- microsoft billing and account management- I have seen it has "temporarilly" been down... for about a week.

     

    I need this subscription.. what can I do?

     

    Thanks-

     

    D.

    Sunday, January 20, 2008 10:00 PM

Answers

  •  slsswan wrote:

    I have had One Care but jusnt expired.  Just bought new retail disc, but getting the temporarily down message when clicking renew.  Even with that, how do I renew One Care subscription with product code without having to uninstalling and then re-installing entire product?   Should be simple way to renew subsciption without having to either purchase online (cheaper to buy retail off the shelf) and just subscribe again using new product code from retail purchase.  Is there a way??   slsswan - Redmond

    go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare.

     

    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Monday, January 21, 2008 2:52 AM
    Moderator

All replies

  • I have had One Care but jusnt expired.  Just bought new retail disc, but getting the temporarily down message when clicking renew.  Even with that, how do I renew One Care subscription with product code without having to uninstalling and then re-installing entire product?   Should be simple way to renew subsciption without having to either purchase online (cheaper to buy retail off the shelf) and just subscribe again using new product code from retail purchase.  Is there a way??   slsswan - Redmond

    Monday, January 21, 2008 1:08 AM
  •  slsswan wrote:

    I have had One Care but jusnt expired.  Just bought new retail disc, but getting the temporarily down message when clicking renew.  Even with that, how do I renew One Care subscription with product code without having to uninstalling and then re-installing entire product?   Should be simple way to renew subsciption without having to either purchase online (cheaper to buy retail off the shelf) and just subscribe again using new product code from retail purchase.  Is there a way??   slsswan - Redmond

    go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare.

     

    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Monday, January 21, 2008 2:52 AM
    Moderator
  •  Loursin wrote:

     

    I have purchased OneCare, but now I have to buy a subscription. The link I am directed to from OneCare immedeately closes, and when I look for the destination myself- microsoft billing and account management- I have seen it has "temporarilly" been down... for about a week.

     

    I need this subscription.. what can I do?

     

    Thanks-

     

    D.

     

    If you purchased OneCare, why do you need to purchase a subscription?

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. Does it show your OneCare subscription? What does your copy of OneCare state?

    In fact, what version of OneCare are you running? If it is the beta, you need to uninstall it and reinstall the production code to activate a subscription.

     

    See - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2690424&SiteID=2

     

    -steve 

    Monday, January 21, 2008 2:54 AM
    Moderator
  •  

    I do not know - wouldn't it come with a subscription? I bought a whole new package to 'renew' my old one; and now this one tells me I have five days left until it cannot continue running. I am using the regular OneCare, not beta.

     

    I have already tried this site, but as previously stated, the link will not work, and I am given this message:

     

    "Temporarily Unavailable

    Due to a very high number of connections to our website we are unable to process your request at this time. Please try again later. If this problem persists, please contact Customer Support."

     

    Because of this, I cannot buy, or renew, a subscription I should have already been given. Is the solution clear?

     

    Thank you for your help-

     

    D.

    Monday, January 21, 2008 5:22 AM
  •  Loursin wrote:

     

    I do not know - wouldn't it come with a subscription? I bought a whole new package to 'renew' my old one; and now this one tells me I have five days left until it cannot continue running. I am using the regular OneCare, not beta.

     

    I have already tried this site, but as previously stated, the link will not work, and I am given this message:

     

    "Temporarily Unavailable

    Due to a very high number of connections to our website we are unable to process your request at this time. Please try again later. If this problem persists, please contact Customer Support."

     

    Because of this, I cannot buy, or renew, a subscription I should have already been given. Is the solution clear?

     

    Thank you for your help-

     

    D.

    How did you purchase your subscription? Online or a retail copy?

    So, you get the unavailable message when trying to go to http://billing.microsoft.com directly in your web browser?

    Try deleting cookies and temporary Internet files, closing IE, and trying again.

     

    Open OneCare, click Help/About. Please advise the version shown.

     

    You can contact support via email - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Monday, January 21, 2008 2:10 PM
    Moderator
  • Thanks moderator (Stephen Boots) ...  what i discovered was that I was logging in with wrong WindowsLive ID (which correct ID was in help/about)    After logging in with correct ID, no longer got the error message about service being temporarily down.  Was able to use 25 digit PIN from new purchase and renew my subscription without issue.    Could it be others having similar issue are using wrong ID as well??  Encourage all with issue to open WindowsLive One Care and go to help/about and check ID.   Thanks again...

    Monday, January 21, 2008 6:26 PM
  •  

    Thanks for verifying, slsswan.

    -steve

    Tuesday, January 22, 2008 12:37 AM
    Moderator