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Victim of Software Counterfeiting RRS feed

  • Question

  • An alert "Windows Aero is not working" - "You may be a victim of software counterfeiting" keeps popping up and vista has stopped functioning properly. Trying to validate it, it says its not genuine, although I can't find an error code.

    The diagnostic tool results:
    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-GJQQX-9DYQ4-H9MQD
    Windows Product Key Hash: qRzQG5hpfzV4OyKihHkSQJhFV50=
    Windows Product ID: 89576-OEM-7332141-00232
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {D9F118B7-6A5A-4D05-BBE9-D98D47E72B66}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D9F118B7-6A5A-4D05-BBE9-D98D47E72B66}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H9MQD</PKey><PID>89576-OEM-7332141-00232</PID><PIDType>2</PIDType><SID>S-1-5-21-1503654790-2732153020-1249272264</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M200</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.00 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070420000000.000000+000</Date></BIOS><HWID>A8313507018400FA</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55305</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>58BD341AA0A8710</Val><Hash>DMCE7JO+b84+Fwbfa3P99PWnpdQ=</Hash><Pid>81602-904-6871715-68112</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    I've tried running net start slsvc in the command prompt, but I get : Error 1313: A Specified privilige does not exist.

    Followed this support doc http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573
    and tried to install the update, but it says its not applicable to my system.

    Also tried this,
    cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms, in the command prompt, but it says file does not exist.

    Please help, as it is the only thing my laptop is good for now is surfing the internet.
    Wednesday, January 30, 2008 12:59 PM

Answers

  • Hi,

     

     
    The error code 0x80070426 (shown in the Diagnostic Report) tells me that the Software Licensing Service has stopped (no indication as to why).  Vista uses this service to check itself to confirm that it is Genuine, so when it's not running, Vista throws errors.  Normally I would provide you the below steps to try and restart the service. Even though you have stated you have already tried the "net start slsvc" command, you may want to follow the full steps that I have provided.

     

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If this does not resolve your issue or if you receive any errors when running the above command, please create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance in starting that service. (make sure you tell them you have already tried the net start slsvc steps, so they won't just give you the same steps as I have given).

     

    Note: Your Diagnostic Report also shows that your copy of Microsoft Office FrontPage 2003 was install using a VLK key belonging to a Large Software company in Washington state. This key was leaked to the internet and has since been blocked. Please uninstall this Office product immediately and contact the peron or company that sold you this Office Product and Demand the Genuine Microsoft software, that you paid for...or at least a refund.

      I also encourage you to submit a Piracy Report at http://www.microsoft.com/piracy/

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, January 31, 2008 12:33 AM

All replies

  • Hi,

     

     
    The error code 0x80070426 (shown in the Diagnostic Report) tells me that the Software Licensing Service has stopped (no indication as to why).  Vista uses this service to check itself to confirm that it is Genuine, so when it's not running, Vista throws errors.  Normally I would provide you the below steps to try and restart the service. Even though you have stated you have already tried the "net start slsvc" command, you may want to follow the full steps that I have provided.

     

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If this does not resolve your issue or if you receive any errors when running the above command, please create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance in starting that service. (make sure you tell them you have already tried the net start slsvc steps, so they won't just give you the same steps as I have given).

     

    Note: Your Diagnostic Report also shows that your copy of Microsoft Office FrontPage 2003 was install using a VLK key belonging to a Large Software company in Washington state. This key was leaked to the internet and has since been blocked. Please uninstall this Office product immediately and contact the peron or company that sold you this Office Product and Demand the Genuine Microsoft software, that you paid for...or at least a refund.

      I also encourage you to submit a Piracy Report at http://www.microsoft.com/piracy/

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, January 31, 2008 12:33 AM
  • ^ I've already tried that. Several times. I always get the same error as I mentioned above.
    Thursday, January 31, 2008 1:25 AM
  •  Darin Smith MS wrote:

     

     

    If this does not resolve your issue or if you receive any errors when running the above command, please create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance in starting that service. (make sure you tell them you have already tried the net start slsvc steps, so they won't just give you the same steps as I have given).

    Thursday, January 31, 2008 11:39 PM