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renewal - error 2002 RRS feed

  • Question

  • My one care subscription has expired...when I go to renew...get error 2002...no billing record for this ID...cannot find anyplaceto enter cc info.....

    Saturday, January 26, 2008 1:05 AM

Answers

All replies

  • Please contact support for this problem. I don't know what the error means if you are indeed logging into the Billing site with your Subscription LiveID from OneCare Help/About...

    There is at least one other person reporting the same error in the forum and they have confirmed that the LiveID is their subscription ID. What country are you located in?

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Saturday, January 26, 2008 2:25 AM
    Moderator
  • United States  if Florida is still recognized as a State

     

    Wednesday, January 30, 2008 4:19 AM
  • Yes, Florida is still a state, as far as I know.

     

    Contact support and please report back what the solution was.

    -steve

     

    Wednesday, January 30, 2008 1:04 PM
    Moderator