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  • Question

  • I must got service pack 2 windows product key for my laptop

    • Split by RickImAPC Thursday, August 21, 2008 8:19 PM Create a New Thread
    Thursday, August 21, 2008 2:03 PM


All replies

  • Dear Kurcy,

    Thank you for utilizing the forums. Your post is important to us.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.


    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Rick, MS

    Thursday, August 21, 2008 8:44 PM
  • Kurcy,

    As Rick mentioned, if you are having validation issues for Windows please run the tool provided.

    However it sounds like more of a system issue for Windows XP?

    Here is the website for Windows XP Support:



                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.

    Lori MS

    Lori MS
    • Edited by Lori MS Thursday, August 21, 2008 9:14 PM edit info
    • Marked as answer by RickImAPC Wednesday, August 27, 2008 6:07 PM
    Thursday, August 21, 2008 8:53 PM