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WGA Failure RRS feed

  • Question

  • I have installed an OEM version of Windows XP on a brand new laptop. Until installing SP3 everything was OK. However now, Windows Genuine Advantage Validation fails.

    I've run MGADiag and tried the Product Key changer, but now, the product key is deemed invalid. The product key displayed is different from the one I entered originally when installing XP. If the product key was acceptable when I originally entered it, why is it invalid now?

     I attach the MGADIAG output.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23340
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {BDD55096-1EBD-489C-8B2F-06182ACAF158}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Documents and Settings\Llyr\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BDD55096-1EBD-489C-8B2F-06182ACAF158}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKey><PID>55274-640-8834005-23340</PID><PIDType>1</PIDType><SID>S-1-5-21-1644491937-117609710-725345543</SID><SYSTEM><Manufacturer>CLEVO CO.                       </Manufacturer><Model>M740TU(N)/M760TU(N)/W7X0TUN     </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.02.23</Version><SMBIOSVersion major="2" minor="5"/><Date>20090527000000.000000+000</Date></BIOS><HWID>EF803F6F01842079</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>885E70655C26738</Val><Hash>/ixWmSbnMMwoE6jA1RaVrA2ivLM=</Hash><Pid>81602-924-7339321-68429</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, October 20, 2009 6:54 PM

Answers

  • From your MGA report:

    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23340
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    Unfortunately, the installed copy of Windows XP Professional is not an OEM version.  It appears to be a Volume License version installed with a product key that can only be used in a defined geographic area of your country.  The product key has had a block placed on it by Microsoft as a consequence.

    In order to remedy your non-genuine copy of Windows XP Professional, please visit Microsoft Genuine Advantage and click on Validate Windows.  When validation fails, click on the Get Genuine button to learn how to acquire a WGA Kit.


    Carey Frisch
    Wednesday, October 21, 2009 3:56 PM
    Moderator

All replies

  • From your MGA report:

    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23340
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    Unfortunately, the installed copy of Windows XP Professional is not an OEM version.  It appears to be a Volume License version installed with a product key that can only be used in a defined geographic area of your country.  The product key has had a block placed on it by Microsoft as a consequence.

    In order to remedy your non-genuine copy of Windows XP Professional, please visit Microsoft Genuine Advantage and click on Validate Windows.  When validation fails, click on the Get Genuine button to learn how to acquire a WGA Kit.


    Carey Frisch
    Wednesday, October 21, 2009 3:56 PM
    Moderator
  • The CD (with hologram) and COA seem genuine and I bought it shrink wrapped with the standard Microsoft XP Pro booklet.

    I noticed after posting this that the Time zone is set as GMT - 8 instead of GMT. Perhaps that'll make a difference?

    However, I do not accept that this is NOT a genuine copy of XP Pro.

    Wyn
    Wednesday, October 21, 2009 5:11 PM
  • It's not how the CD and packing "seems" to look genuine.  It's the bits contained in the CD itself.  Please look at the The Counterfeit Gallery

    Q. "I noticed after posting this that the Time zone is set as GMT - 8 instead of GMT. Perhaps that'll make a difference?"

    A.  No.
    Carey Frisch
    Wednesday, October 21, 2009 5:56 PM
    Moderator
  • Ok,
    So what about the COA? As one of the posts on here said, it's the product key which is important. I have what looks to me like a genuine COA sticker which can be peeled and affixed to the machine.

    I don't understand !

    Wyn
    Wednesday, October 21, 2009 6:22 PM
  • The simple truth, evident in your submitted MGA report, is the entity that sold you your copy of Windows XP Professional commited fraud.  They advertised the CD as an OEM version, but in reality, burned the CD with a Volume License copy of Windows XP they likely downloaded somewhere from the 'net.  A legitimate Volume License is sold only to business enterprise entities and the minimum purchase requirement is five (5) licenses.

    If you go to www.google.com and perform a search for the last 15 digits of your non-genuine product key (2487J-KWKMF-RPWBY), the results will surprise you as that product key is non-genuine by virtue of the fact it is published on many web sites.

    Also, take a look at this thread: WGA Validation Problems XP.  The poster had the same non-genuine issue you are having and the MGA report shows the same non-genuine product key your MGA report shows.

    I sincerely appreciate your feelings of frustration, but cyber-crime by counterfeiters is pretty rampant today.  You should thoroughly
    investigate sellers of software before making a purchase decision.  A fancy and professional web site is, by no means, an indication that the goods offered are "genuine".


    Carey Frisch
    Wednesday, October 21, 2009 6:39 PM
    Moderator
  • I've obviously been 'done'.

    Ah well, you live and learn !!

    Thanks,

    Wyn
    Wednesday, October 21, 2009 10:26 PM
  • Hello Wynj,

    The good news is that from your description, it would seem that you might qualify for the Complimentary Replacement part of the Genuine Windows Offer.

    Please see this sction of the FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EFIAC

    Please follow the "Learn More Online" links you are seeing on your screen to submit your materials for evaluation for the Complimentary Replacement offer.

    Please come back and let us know how it turns out! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 22, 2009 2:26 AM