locked
legalisation RRS feed

  • Question

  • I tried to make microsoft update active. I had therefore to click upon the information sign on internetsite and than I had to import active x. That was stopped and than I was told that my computer was not legale. The same problem I had years ago and than I bougt a Genuine advantage Kit for Windowx XP Professional. I installed these and had ut to now no problems. Now theay are starting again. Phoning to microsoft Holland I learned that I had to pay money 72 euro before that they are starting to help. I refused I paid enough already when I legalised my software,   What to do. My email address EMAIL GONE
    Wednesday, October 7, 2009 10:31 AM

Answers

  • Hello jbnieuwenhuis,

    As a purchaser of a WGA Kit, you should have received your Product Key emailed to you almost immediately after completing your purchase.  You should also have received via postal mail a Genuine Microsoft hologrammed Windows XP installation CD and a Certificate of Authenticity either inside the package, or affixed to the exterior of the mailing envelope (which was a very bad idea !!!).


    To help us help you, please post your Windows XP-related WGA question in the XP section of the forum:  http://social.microsoft.com/Forums/en-US/genuinewindowsxp/threads

    When you make your post, please follow these directions:
    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 8, 2009 5:06 PM
    Wednesday, October 7, 2009 1:59 PM

All replies

  • Hello Jbnieuwenhuis,

    Please run the diagnostic program.  If you go to the forum page, you will see a link to it under the announcements.  I don't know if the forum allows it, but here is the link:  http://go.microsoft.com/fwlink/?linkid=52012   If the link is removed, then just go to the forum page for office Genuine Advantage Validation Issues (Office) and look under announcements.  After downloading, click the "Continue" button, click the "Copy" button, then paste the report into your post.
    Wednesday, October 7, 2009 11:10 AM
  • thank you for your information,. Indeed I got a message with the ID number mentioned in my computer somewhere.   JBN
    Wednesday, October 7, 2009 11:19 AM
  • Hello jbnieuwenhuis,

    As a purchaser of a WGA Kit, you should have received your Product Key emailed to you almost immediately after completing your purchase.  You should also have received via postal mail a Genuine Microsoft hologrammed Windows XP installation CD and a Certificate of Authenticity either inside the package, or affixed to the exterior of the mailing envelope (which was a very bad idea !!!).


    To help us help you, please post your Windows XP-related WGA question in the XP section of the forum:  http://social.microsoft.com/Forums/en-US/genuinewindowsxp/threads

    When you make your post, please follow these directions:
    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 8, 2009 5:06 PM
    Wednesday, October 7, 2009 1:59 PM