Locked out of Microsoft Live account due to moved location


  • Hi MS,

    I logged on from a new location, and got blocked out of my Microsoft Live account, which compromises my ability to control several things linked to it, such as my Facebook and game accounts. I have my account login details & my secret Q/A. This has been enough in the past. The phone number connected has been discontinued so I cannot access that to receive the secret code, however I can prove that the number stated belongs to me with other means if a customer service rep would be so kind to contact me.

    Eagerly awaiting a response from support so I too know what to do next. Please help!!!

    Best regards,

    Tuesday, December 27, 2016 11:12 PM