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Windows 7 Ulitmate is legitimate, but computer says it is not RRS feed

  • Question

  • I have the same problem with Windows 7 Ultimate.  I bought an Acer Laptop which had Windows Home edition on it and I upgrade with my copy of the Full Version of Windows 7 Ultimate.  JUST FOR THE RECORD, I DID PURCHASE MY COPY OF WINDOWS 7 ULTIMATE FROM A LEGITIMATE SOURCE AND IT IS NOT AN UPGRADE IT IS THE FULL VERSION.  I KNOW MY COPY IS NOT A COUNTERFEIT.  I typed in the activation key from my CD case and it said the activation was successful.  Now it says (a few days later) that my copy of windows is not genuine.  When i try to re-active windows, I get an error saying the windows activation feature is not running as a service on my system.  Here is my diagnostic report from the above link previously posted.  Also I have tried to re-activate windows both as a standard user and as an administrator, the function does not work.  I tried it by typing Activate Windows in the search bar on the start menu and from the right click properties of "My Computer"  The option to "Change Product Key" is not available.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-WVWHK-VKWTH-4GPPY
    Windows Product Key Hash: CC6rXY8mozAnbpGT9xHIlL0u+1I=
    Windows Product ID: 00426-292-8948767-85414
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {AB0E647E-BF20-4F95-8C74-428046D3D904}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AB0E647E-BF20-4F95-8C74-428046D3D904}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4GPPY</PKey><PID>00426-292-8948767-85414</PID><PIDType>5</PIDType><SID>S-1-5-21-1397426765-3724835652-2134899447</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5552</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.10</Version><SMBIOSVersion major="2" minor="6"/><Date>20110221000000.000000+000</Date></BIOS><HWID>A4A23307018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Alaskan Standard Time(GMT-09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>52FB8B0E23CC6CE</Val><Hash>9YB+jtCbuo/lBTiaY0FQbcTlta8=</Hash><Pid>81599-871-0439865-65762</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:28:2011 12:43
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070424
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GGq7BwpSgRU+RoGmBrqReguLk0Q+xh5

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      SSDT            AMD           POWERNOW
    Tuesday, September 6, 2011 3:26 AM

Answers

  • "Matherwald" wrote in message news:53d3d4fe-e0f2-4396-8a46-0d1363ea9818...




    C:\Windows\system32>

    When I ran services.msc and searched for the Software Protection Service, there is no service listed with that name on either the standard or extended list of services.  I found the next closest thing which is SPP Notification service.  It was set to manual and I changed it to automatic (delayed start).  It started and then ended immediately and I got yet again the Windows Activation Error window that says error code 0x80070424; This service is not installed as a service.  Here is my MGAdiag report:



    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424


     
     
    Oh joy :)
    Have you been using a Registry Cleaner (possibly Advanced System Care?) at all? – if so then that’s the cause of your problems and you should UNDO anything it’s done, and then post another report.
    What has happened is that something has uninstalled the Software Protection Service – which controls the WGA aspects of the PC, and is required to run at all times in normal mode.
    This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?
    to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?

    Highlight ALL the text in bold - select Copy

    sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
    
    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
    
    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
     sc sidtype sppsvc UNRESTRICTED

    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one

    Right-click on the C:\ icon (top left of the window) and select Edit... >Paste

    You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)

    when complete, reboot.

    Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.

    Post back with a new MGADiag report, and the results of the above.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Matherwald Friday, September 9, 2011 7:53 AM
    Thursday, September 8, 2011 6:51 PM
    Moderator

All replies

  • Please visit this web site and click on Validate Windows, then restart your computer.


    Carey Frisch
    Tuesday, September 6, 2011 3:38 AM
    Moderator
  • Your problem appears to be that the Software Protection Service is not running...

    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.

    If it doesn't start, then please do the following...
    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    copy and paste the results into your response, together with the EXACT error message you get when you attempt to start the service from the Services control panel..
     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, September 7, 2011 10:07 PM
    Moderator
  • The elevated CMD commands typed returned the following:

     

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>NET START SPPSVC
    The service name is invalid.

    More help is available by typing NET HELPMSG 2185.


    C:\Windows\system32>SC QC SPPSVC
    [SC] OpenService FAILED 1060:

    The specified service does not exist as an installed service.


    C:\Windows\system32>SC QUERYEX SPPSVC
    [SC] EnumQueryServicesStatus:OpenService FAILED 1060:

    The specified service does not exist as an installed service.


    C:\Windows\system32>SC QPRIVS SPPSVC
    [SC] OpenService FAILED 1060:

    The specified service does not exist as an installed service.


    C:\Windows\system32>SC QSIDTYPE SPPSVC
    [SC] OpenService FAILED 1060:

    The specified service does not exist as an installed service.


    C:\Windows\system32>SC SDSHOW SPPSVC
    [SC] OpenService FAILED 1060:

    The specified service does not exist as an installed service.


    C:\Windows\system32>

    When I ran services.msc and searched for the Software Protection Service, there is no service listed with that name on either the standard or extended list of services.  I found the next closest thing which is SPP Notification service.  It was set to manual and I changed it to automatic (delayed start).  It started and then ended immediately and I got yet again the Windows Activation Error window that says error code 0x80070424; This service is not installed as a service.  Here is my MGAdiag report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-WVWHK-VKWTH-4GPPY
    Windows Product Key Hash: CC6rXY8mozAnbpGT9xHIlL0u+1I=
    Windows Product ID: 00426-292-8948767-85414
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {AB0E647E-BF20-4F95-8C74-428046D3D904}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AB0E647E-BF20-4F95-8C74-428046D3D904}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4GPPY</PKey><PID>00426-292-8948767-85414</PID><PIDType>5</PIDType><SID>S-1-5-21-1397426765-3724835652-2134899447</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5552</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.10</Version><SMBIOSVersion major="2" minor="6"/><Date>20110221000000.000000+000</Date></BIOS><HWID>A4A23307018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Alaskan Standard Time(GMT-09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>52FB8B0E23CC6CE</Val><Hash>9YB+jtCbuo/lBTiaY0FQbcTlta8=</Hash><Pid>81599-871-0439865-65762</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:5:2011 23:41
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070424
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GGq7BwpSgRU+RoGmBrqReguLk0Q+xh5

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      SSDT            AMD           POWERNOW



    Thursday, September 8, 2011 9:26 AM
  • "Matherwald" wrote in message news:53d3d4fe-e0f2-4396-8a46-0d1363ea9818...




    C:\Windows\system32>

    When I ran services.msc and searched for the Software Protection Service, there is no service listed with that name on either the standard or extended list of services.  I found the next closest thing which is SPP Notification service.  It was set to manual and I changed it to automatic (delayed start).  It started and then ended immediately and I got yet again the Windows Activation Error window that says error code 0x80070424; This service is not installed as a service.  Here is my MGAdiag report:



    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424


     
     
    Oh joy :)
    Have you been using a Registry Cleaner (possibly Advanced System Care?) at all? – if so then that’s the cause of your problems and you should UNDO anything it’s done, and then post another report.
    What has happened is that something has uninstalled the Software Protection Service – which controls the WGA aspects of the PC, and is required to run at all times in normal mode.
    This is easy enough to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?
    to fix - but there may be other problems afterwards, so do come back with the new MGADiag report afterwards. Have you been using Registry Cleaners or Optimisers?

    Highlight ALL the text in bold - select Copy

    sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
    
    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
    
    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    
     sc sidtype sppsvc UNRESTRICTED

    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one

    Right-click on the C:\ icon (top left of the window) and select Edit... >Paste

    You should get Success responses after each line of code (you may need to hit the Enter key to complete the last line)

    when complete, reboot.

    Once you've rebooted, check to see if the Service has started - if so, then check that the Volume Shadow Copy Service is also present, and starts on request.

    Post back with a new MGADiag report, and the results of the above.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Matherwald Friday, September 9, 2011 7:53 AM
    Thursday, September 8, 2011 6:51 PM
    Moderator
  • Yes sadly I had switched from Norton Utilities, to WiseFixer.  So I should stop using reg cleaners or optimizers all together huh?  I'm pretty good with computers...and I've never had a problem before with reg cleaners.  Well can you tell me then if Revo Unistaller is a trustworthy program?  This program supposedly does more than windows unistaller in that it also completely removes only registry keys that were entered by the program being uninstalled as well as any files and folders the program created.  I only ask this because I want to keep my registry from getting cluttered with unwanted leftover registry keys and such.

     

    At any rate.  Software protection service is now running and Volume Shadow copy is also available and running on manual startup setting.  I was going to ask if this should be manual or should it be automatic or automatic (delayed start)? 

     

    Here's my diagnostic report.  I see entries in this report that i didn't see in my previous reports one of which says the version of windows is now licensed.  I think it worked. 

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WVWHK-VKWTH-4GPPY
    Windows Product Key Hash: CC6rXY8mozAnbpGT9xHIlL0u+1I=
    Windows Product ID: 00426-292-8948767-85414
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {AB0E647E-BF20-4F95-8C74-428046D3D904}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AB0E647E-BF20-4F95-8C74-428046D3D904}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4GPPY</PKey><PID>00426-292-8948767-85414</PID><PIDType>5</PIDType><SID>S-1-5-21-1397426765-3724835652-2134899447</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5552</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.10</Version><SMBIOSVersion major="2" minor="6"/><Date>20110221000000.000000+000</Date></BIOS><HWID>A4A23307018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Alaskan Standard Time(GMT-09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>52FB8B0E23CC6CE</Val><Hash>9YB+jtCbuo/lBTiaY0FQbcTlta8=</Hash><Pid>81599-871-0439865-65762</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-894876-00-1033-7600.0000-2402011
    Installation ID: 006320942950557610174213503723079462284825248741657590
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 4GPPY
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 9/8/2011 11:43:49 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:8:2011 01:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070424
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAAADAAAAAgABAAEA6GGq7BwpSgRU+RoGmBrqReguJ5QuTRD7GHk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      SSDT            AMD           POWERNOW


    Friday, September 9, 2011 7:50 AM
  • "Matherwald" wrote in message news:de5cea2b-09dc-420c-b833-e5f09532d213...

    Yes sadly I had switched from Norton Utilities, to WiseFixer.  So I should stop using reg cleaners or optimizers all together huh?  I'm pretty good with computers...and I've never had a problem before with reg cleaners.  Well can you tell me then if Revo Unistaller is a trustworthy program?  This program supposedly does more than windows unistaller in that it also completely removes only registry keys that were entered by the program being uninstalled as well as any files and folders the program created.  I only ask this because I want to keep my registry from getting cluttered with unwanted leftover registry keys and such.

     

    At any rate.  Software protection service is now running and Volume Shadow copy is also available and running on manual startup setting.  I was going to ask if this should be manual or should it be automatic or automatic (delayed start)?

     

    Here's my diagnostic report.  I see entries in this report that i didn't see in my previous reports one of which says the version of windows is now licensed.  I think it worked.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WVWHK-VKWTH-4GPPY
    Windows Product Key Hash: CC6rXY8mozAnbpGT9xHIlL0u+1I=
    Windows Product ID: 00426-292-8948767-85414
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001

     
     
    WiseFixer is well-known for this problem – as are one or two other registry ‘cleaners’
    Registry ‘Cleaners’ and ‘Optimisers’ as a class of programs are pure snake-oil, and cause more problems that they fix – The registry is a large database, and generally maintains itself pretty well. Registry cleaners should only be used by those with enough knowledge that they don’t actually need the cleaner – because programs can only make generalisations dependent on knowledge of the installed software, and no program can know every other program. Unfortunately, these programs produce easy-to-understand metrics which look impressive, until something goes wrong, at which time it may be too late to fix the underlying problems, and a reinstall is required.
     
    Your system appears to be functioning properly now – please refrain from unnecessary registry-tweaking so that it stays that way :)
     
    VSS should be left on manual – it is called by other services as required.
     
    Good luck!"

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 9, 2011 8:09 AM
    Moderator
  • Ok!  I have already uninstalled my registry cleaner.  Thanks for the help.  You're a star!
    Saturday, September 10, 2011 8:29 AM