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clr.dll error when running CRM 2015 config wizard RRS feed

  • Question

  • I have a user who is running Windows 8.1 on a surface pro 3.

    he has office 2013 and had CRM installed.  He was having a problem so it was uninstalled.  He realized he really needs the app so it was reinstalled.  Plenty of reboots, checked for windows updates, reboots again, etc.  when running the config wizard it bombs out pretty quickly.  here are the details from the Windows Application Event Log:

    Log Name:      Application
    Source:        Application Error
    Date:          10/21/2015 3:54:38 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:
    Description:
    Faulting application name:   Microsoft.Crm.Application.Outlook.ConfigWizard.exe, version: 7.1.1.3113, time   stamp: 0x55d6ea1e
    Faulting module name: clr.dll, version:   4.0.30319.34209, time stamp: 0x5348961e
    Exception code: 0xc00000fd
    Fault offset: 0x004226a2
    Faulting process id: 0xa38
    Faulting application start time:   0x01d10c42ac9326ef
    Faulting application path: C:\Program   Files (x86)\Microsoft Dynamics CRM   Client\Client\ConfigWizard\Microsoft.Crm.Application.Outlook.ConfigWizard.exe
    Faulting module path:   C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
    Report Id:   f0a5e438-7835-11e5-8306-f99f3f4c47a2
    Faulting package full name: 
    Faulting package-relative application   ID: 

    I have tried repairing .net - no change.  i tried installing KB Article Number: 2640103 but received a message that it didn't apply.

    entering the details above all seems to point me back to the KB article above.  I could use some ideas on what to try next.

    thanks!

    • Moved by Jiayi Li Friday, October 23, 2015 6:28 AM
    Wednesday, October 21, 2015 9:49 PM

Answers

  • Well... I posted my question in a CRM forum but have not heard back from anyone yet.

    I kept looking at this and what was different about this one user.  As usual, this one guy works from home over VPN.  (the other users do as well) 

    I asked him to connect to a different network (ATT iPhone hotspot) and when I connected to him again I was able to get CRM installed and to execute the config wiazard. 

     - was it the different network?  Maybe

     - was it that i did another uninstall / install?  - Maybe

     - was it that I forced gpupdate and rebooted a few more times - not sure.

    Issue is resolved.  Thanks again for the suggestions.

    • Marked as answer by JTaylor871 Friday, October 23, 2015 7:22 PM
    Friday, October 23, 2015 7:22 PM

All replies

  • I see that you have tried to repair the embedded .NET 4.0 on the system. What technique did you use to do that?

    I suggest that you use this tool to confirm proper .NET 4.0 configuration on that user's system:

    http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

    Please run the tool with .NET 4.0 selected, then check the last few lines of the tool log for the test app return code. If the return code = 0, .NET 4.0 is properly installed and configures on that system.

    If the return code != 0, the framework is corrupt, and you should refer to this article for procedures to repair embedded .Net Frameworks:

    http://blogs.msdn.com/b/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx

    Wednesday, October 21, 2015 10:33 PM
  • Thanks for the reply. 

    I ran the tool and it came back clean.  I also ran it for 4 Full and for 4.5.2... all came back with return code 0

    [10/22/15,08:56:19] Process 'Netfx40TestApplication.exe' exited with return code 0
    [10/22/15,08:56:19] Verification succeeded for product .NET Framework 4 Client

    does that mean that the CLR.dll file is corrupt in some way?

    Thursday, October 22, 2015 2:03 PM
  • As you've verified the integrity of .NET 4.0 and 4.5.2 on that system, the issue appears to be with something here:

    Faulting application path: C:\Program   Files (x86)\Microsoft Dynamics CRM   Client\Client\ConfigWizard\Microsoft.Crm.Application.Outlook.ConfigWizard.exe

    You can try here for help with CRM: https://social.msdn.microsoft.com/Forums/en-US/home?forum=crm

    • Proposed as answer by Mike Laughlin Friday, October 23, 2015 11:43 AM
    Thursday, October 22, 2015 10:15 PM
  • Well... I posted my question in a CRM forum but have not heard back from anyone yet.

    I kept looking at this and what was different about this one user.  As usual, this one guy works from home over VPN.  (the other users do as well) 

    I asked him to connect to a different network (ATT iPhone hotspot) and when I connected to him again I was able to get CRM installed and to execute the config wiazard. 

     - was it the different network?  Maybe

     - was it that i did another uninstall / install?  - Maybe

     - was it that I forced gpupdate and rebooted a few more times - not sure.

    Issue is resolved.  Thanks again for the suggestions.

    • Marked as answer by JTaylor871 Friday, October 23, 2015 7:22 PM
    Friday, October 23, 2015 7:22 PM