Windows is not Genuine after offline updates

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  "Ryan Cosby" wrote in message news:5612fdcf-caa5-437f-8d5d-dfa6e083e3e6...

  We have had several complaints about the "Windows Activation" "Windows is not genuine" box displaying after deploying Offline Updates this past month. My company is using a KMS server for 98% of our machines and a slim few are using our Volume MAK but all have had the same issue. I have been reading the previous posts and have used the MGADiag.exe to generate a report. I have 2 reports, one from a KMS client and one from a MAK client and they both seem to say the same thing. Your insight on this matter will greatly be appreciated.

  ---------------KMS---------------

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
  Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
  Windows Product ID: 00371-868-0000007-85745
  Windows Product ID Type: 1
  Windows License Type: KMS Client
  Windows OS version: 6.1.7600.2.00010100.0.0.048
  

  Other data-->
  SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6410</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="6"/><Date>20100528000000.000000+000</Date></BIOS

  Licensing Data-->
  Software licensing service version: 6.1.7600.16385

  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
  Partial Product Key: GPDD4
  License Status: Licensed
  Volume activation expiration: 257820 minute(s) (179 day(s))
  Remaining Windows rearm count: 1
  Trusted time: 7/6/2011 8:38:30 AM

  Key Management Service client information
      Client Machine ID (CMID): 78a869a8-ac1e-419a-8d91-87ceb56e236c
      KMS machine name from DNS: hqdc05.corp.fin:1688
      KMS machine extended PID: 55041-00168-313-344893-03-1033-7600.0000-0212011
      Activation interval: 120 minutes
      Renewal interval: 10080 minutes
      KMS host caching is enabled

   

   

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   DELL    E2    
    FACP   DELL    E2    
    HPET   DELL    E2    
    BOOT   DELL    E2     
    MCFG   A M I   GMCH945.
    TCPA     
    SLIC   DELL    E2    
    SSDT   PmRef  CpuPm

   

  
  

  (I'll deal with the MAK in a separate response)

  The KMS license appears to be fine - although at some point it has failed validation, it is properly activated (as of around 24 hours ago), and is currently licensed.

  I suggest trying to validate at www.microsoft.com/genuine/validate and see what happens. - this will install the WAT Update (KB971033), the lack of which is the source of the error messages above, but not of any activation problem.

   

   

  
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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Darin Smith MS Wednesday, July 6, 2011 9:49 PM
  • Marked as answer by Ryan Cosby Friday, July 8, 2011 1:20 PM

  Wednesday, July 6, 2011 2:28 PM

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  "Ryan Cosby" wrote in message news:5612fdcf-caa5-437f-8d5d-dfa6e083e3e6...

  We have had several complaints about the "Windows Activation" "Windows is not genuine" box displaying after deploying Offline Updates this past month. My company is using a KMS server for 98% of our machines and a slim few are using our Volume MAK but all have had the same issue. I have been reading the previous posts and have used the MGADiag.exe to generate a report. I have 2 reports, one from a KMS client and one from a MAK client and they both seem to say the same thing. Your insight on this matter will greatly be appreciated.

  ---------------MAK---------------

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-*****-*****-GPFM4
  Windows Product Key Hash: FNUxBtfDqVaQLxr7v4ICflP3uSA=
  Windows Product ID: 55041-011-1930985-86579
  Windows Product ID Type: 6
  Windows License Type: Volume MAK
  Windows OS version: 6.1.7600.2.00010100.0.0.048

  File Scan Data-->
  File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
  File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
  File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
  File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: N/A
  HealthStatus: 0x0000000000000000
  Event Time Stamp: N/A
  ActiveX: Not Registered - 0x80040154
  Admin Service: Not Registered - 0x80040154
  HealthStatus Bitmask Output:

   

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: no, invalid SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  
  

  I can see why you had to use a MAK key for this machine (the broken SLIC table would account for that)

  Apart from that, the system appears fine - again, validation has failed at some point, but the machine is apparently currently activated fine.

  Same solution is suggested as for the KMS one.

   

  Darin may have more input later, when he gets in.

  
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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Darin Smith MS Wednesday, July 6, 2011 9:49 PM
  • Marked as answer by Ryan Cosby Friday, July 8, 2011 1:20 PM

  Wednesday, July 6, 2011 2:32 PM

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  I suggest trying to validate at www.microsoft.com/genuine/validate and see what happens. - this will install the WAT Update (KB971033), the lack of which is the source of the error messages above, but not of any activation problem.

  When looking at KB971033 I noticed something that stood out that may not work for our environment.
  "Validation is an online process that enables you to verify that the copy of Windows 7 that is running on your computer is activated correctly and is genuine."
  Not all of our users have internet access, due to some company policies, having said that will this tool still work? We currently have 2 KMS servers validating our clients, as you may have seen in the report. Will this validation tool use our KMS servers or will it try to phone home?

  Thanks for the quick responses and all of your help on this matter.

  Wednesday, July 6, 2011 3:13 PM
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  "Ryan Cosby" wrote in message news:1feef3af-67a2-45e6-bf8d-46c8f78923e8...

  I suggest trying to validate at www.microsoft.com/genuine/validate and see what happens. - this will install the WAT Update (KB971033), the lack of which is the source of the error messages above, but not of any activation problem.

  When looking at KB971033 I noticed something that stood out that may not work for our environment.
  "Validation is an online process that enables you to verify that the copy of Windows 7 that is running on your computer is activated correctly and is genuine."
  Not all of our users have internet access, due to some company policies, having said that will this tool still work? We currently have 2 KMS servers validating our clients, as you may have seen in the report. Will this validation tool use our KMS servers or will it try to phone home?

  Thanks for the quick responses and all of your help on this matter.

  
  

  Validation is only required under certain circumstances - such as the install of MSE or IE9 - so if the users aren't connected to the internet they shouldn't need validation, because they are not likely to hit installations that have validation as a pre-requisite.

   

  To be honest, I'm not sure where validation (as opposed to activation) takes place - Darin may be able to give details

   

  
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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, July 6, 2011 3:37 PM

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  I agree with Noel, I don't see anything in either report that would indicate a Non-Genuine issue.

   

  It's possible that at boot there was a Race Condition that caused a momentary Non-Genuine state that corrected itself. Windows 7 is designed to recover from a non-genuine state on the fly (Vista needed a reboot to recover fully from a non-genuine state) but it's possible that, in these instances, Windows 7 may need to a reboot to fully recover. So in addition to Noe;'s advise, I recommend rebooting (if you haven't done so already).

  As to your question about Validation, not having internet access would have no negative effect on the Genuine status of Windows.

   

  Thank you,

  ---

  Darin MS

  • Proposed as answer by Darin Smith MS Wednesday, July 6, 2011 9:48 PM
  • Unproposed as answer by Ryan Cosby Friday, July 8, 2011 1:20 PM

  Wednesday, July 6, 2011 9:48 PM
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  When running the Windows Activation Update tool no reboot was necessary for the system to clean itself up, but I did notice that it accessed the internet to pull updated files. I will try and test this on one of our KMS machines tomorrow before connecting to the internet and see how it reacts.

  Thanks again for your time and patience.

  Wednesday, July 6, 2011 10:09 PM
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  I will mark Noel's responses as the answer since the Windows Activate update will correct the issues. Although since most of our users don’t have internet access, we will try and find a different solution.

  Friday, July 8, 2011 1:20 PM