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Enterprise Office 2007 genuine activation RRS feed

  • Question

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    I have the Action Pack Enterprise Office 2007 intalled. It has been activated but when I attempt to download the Microsoft Office Outlook Connector, genuine activation fails. I have used the Windows Vista update with no problem. Can you please advise?
    Monday, August 20, 2007 11:33 AM

Answers

  • Hello George Lewis,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation.  Microsoft does not recommend running multiple versions of Office simultaneously, but it is possible to install and use more than one version on a single computer, it appears you have both Microsoft Office Professional Edition 2003 and Microsoft Office Enterprise 2007.  Attached is a Knowledge Base (KB) article describing problems you may encounter and offers advice on preventing different versions of Office from conflicting with each other should you require both Office Suite versions:  http://support.microsoft.com/kb/290576/en-us.

     

    Thank You,

    Matt Prall, MS

    OGA Forum Manager

    Thursday, January 10, 2008 10:35 PM

All replies

  • Hello George,

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you,

     

     

    STephen Holm, MS

    Monday, August 20, 2007 8:14 PM
  • Thanks for the response.

     

    When I attempt to download the Microsoft Office Outlook Connector, genuine Office activation fails. I have the Action Pack Office Enterprise edition installed.

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0xc004f012) / 0x0
    Windows Product Key: *****-*****-BVMT3-3MKRM-2Y2F2
    Windows Product Key Hash: hhLa5+0rWJW7tKrHFDdZjjasDLE=
    Windows Product ID: 89576-021-1405524-71079
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    ID: {34F6D709-21C9-47D0-8A1E-6D16E8EFDEEA}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{34F6D709-21C9-47D0-8A1E-6D16E8EFDEEA}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2Y2F2</PKey><PID>89576-021-1405524-71079</PID><PIDType>5</PIDType><SID>S-1-5-21-322730482-917320421-476691338</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GT5056</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20060210000000.000000+000</Date></BIOS><HWID>93313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>BF8B49E86D99DD2</Val><Hash>5XY0cpKr/LJT9biF3W2Y0drnkBI=</Hash><Pid>70145-745-9767607-57187</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>643851FD46B6EAC</Val><Hash>BlEbnyN1+F1/PTm7ZA+hBE68g3k=</Hash><Pid>81599-854-5790142-65531</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Tuesday, August 21, 2007 8:33 PM
  • Hello George Lewis,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation.  Microsoft does not recommend running multiple versions of Office simultaneously, but it is possible to install and use more than one version on a single computer, it appears you have both Microsoft Office Professional Edition 2003 and Microsoft Office Enterprise 2007.  Attached is a Knowledge Base (KB) article describing problems you may encounter and offers advice on preventing different versions of Office from conflicting with each other should you require both Office Suite versions:  http://support.microsoft.com/kb/290576/en-us.

     

    Thank You,

    Matt Prall, MS

    OGA Forum Manager

    Thursday, January 10, 2008 10:35 PM