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CRM 4.0 Email Router not working with Exchange 2007 RRS feed

  • Question

  •  

    Hi all,

     

    Have setup the CRM 4.0 Email Router to work with our Exchange 2007 server.  I have set it up according to all the instructions I have found, and as per the deployment guides, however when testing I get the following error:

     

    Name: Ben Walton

    Incoming Status: Failure - The remote Microsoft Exchange e-mail server returned the error "(404) Not Found". This user or queue does not have a mailbox. Create a mailbox and try again. The remote server returned an error: (404) Not Found.

     

    Server: 172.16.21.202

    Outgoing Status: Succeeded

     

    I do have a mailbox.  There are no errors in the event logs of either server (CRM & EXCH on different boxes).  I get the same error regardless if it is HTTP or HTTPS, and for every user.  User's have their credentials loaded in CRM in domain\name format.

     

    I read somewhere to put /owa on the end of the server location name, however, then the testing simply displays this, and never completes, errors or does anything:

     

    Name: Ben Walton

    Testing...

     

    Any ideas?  I have a call logged with MS, but no response as yet.

     

    TIA

    Thursday, June 19, 2008 2:31 AM

Answers

  • I'm assuming you are using a forwarding mailbox? for the incoming profile I
    used:

    Auth Type="Windows Authentication"
    Credentials="Other Specified"
    UserName=domain\username_of_forward_mailbox_account
    Password=password_of_forward_mailbox_account


    hope this helps.

    http://www.mikelu.org/archives/180

     

    Regards,

    Imran

     

    Thursday, June 19, 2008 6:38 AM
    Moderator