locked
Incorrect Product Key? RRS feed

  • Question

  • Hi There, I installed a genuine copy of windows xp home not too long ago and entered the product during installation, but now on the taskbar a pop-up emerges everyday telling me i have to activate my windows, so i click on the pop-up, follow the steps and enter my product key. but it tells me its incorrect? i used the microsoft genuine advantage diagnostic tool to show my windows validation info can you please help me?!?!

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TKG3X-J3C9Y-9FRRW
    Windows Product Key Hash: 0OqVvt6rv7DxR7o0N6jZ9RMGh3c=
    Windows Product ID: 55277-OEM-2154871-05771
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {495527F8-22D8-485B-8E5F-D2C30A1BF4BF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.2180]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{495527F8-22D8-485B-8E5F-D2C30A1BF4BF}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9FRRW</PKey><PID>55277-OEM-2154871-05771</PID><PIDType>3</PIDType><SID>S-1-5-21-1482476501-884357618-682003330</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4600i              </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="3"/><Date>20040517000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>A8E339E701848053</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57934</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Monday, December 31, 2007 2:41 PM

Answers

  • Hello Mauthooro,

     

            Please follow the guidance Dan has provided you. This will be your best option.  Also our issue appears to be outside the scope of the Genuine Advantage forum. Please contact Dell Technical Support @ 800- 624-9896 and request the recover software media disc's for your particular model. This will all your system to be imaged back to its original state. Please bear in mind recovery CD’s are specific to your computer manufacturer. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

     

     

    http://search.dell.com/index.aspx?s=gen&c=us&l=en&ec=k&ira=False&cat=sup&advsrch=False  

     

     

     

            Should you not be able to procure the recovery discs for whatever reason please visit Dell's Forum @

    http://www.dellcommunity.com/supportforums/?category.id=software .  Next search for Recovery Media and you may find an alternative solution for procurring what you need this way. Hopefully this has provided you with additional information.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

     

     

     

    Monday, December 31, 2007 5:15 PM

All replies

  • Mauthooro,

     

    For best results, do a clean installation of XP Home using the Dell OS reinstallation CD that came with your Dell Dimension 46001 computer.

     

    If you lost the CD, call Dell and get one for about $15.

     

    Monday, December 31, 2007 3:16 PM
  • Hello Mauthooro,

     

            Please follow the guidance Dan has provided you. This will be your best option.  Also our issue appears to be outside the scope of the Genuine Advantage forum. Please contact Dell Technical Support @ 800- 624-9896 and request the recover software media disc's for your particular model. This will all your system to be imaged back to its original state. Please bear in mind recovery CD’s are specific to your computer manufacturer. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

     

     

    http://search.dell.com/index.aspx?s=gen&c=us&l=en&ec=k&ira=False&cat=sup&advsrch=False  

     

     

     

            Should you not be able to procure the recovery discs for whatever reason please visit Dell's Forum @

    http://www.dellcommunity.com/supportforums/?category.id=software .  Next search for Recovery Media and you may find an alternative solution for procurring what you need this way. Hopefully this has provided you with additional information.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

     

     

     

    Monday, December 31, 2007 5:15 PM