Answered by:
Keep getting this error

Question
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I cannot make this error go away, here is the output I get from the diagnostics tool
Diagnostic Report (1.9.0027.0):
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Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E49E796A-7B4C-44A9-ABBD-9F276CA40C4F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E49E796A-7B4C-44A9-ABBD-9F276CA40C4F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-546079869-2990650497-464462811</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 7741</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20110110000000.000000+000</Date></BIOS><HWID>15993107018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7601.0000-3142013
Installation ID: 020704413980914205141784509044985516914873685860443873
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 0
Trusted time: 11/10/2013 12:55:37 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:10:2013 12:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEA6GF84Wyi2CiaUWAAyEr0SqJr8N9cXQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CALPELLA
HPET INTEL CALPELLA
BOOT PTLTD $SBFTBL$
MCFG INTEL CALPELLA
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPm
Sunday, November 10, 2013 4:58 PM
Answers
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Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.
OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.
COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.
Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed. (In this case, because you reinstalled with Retail media)
The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.
In such circumstances, the only things you can do are
1) recreate the Licensing Store - in case it's a minor software problem causing the misread (won't work here)
2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website (won't work here)
3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table (won't work here)
4) a reformat and reinstall using the manufacturer's recovery media
5) purchase a new license for Windows (or a new computer)
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Kamin of Ressik Monday, November 11, 2013 8:32 PM
- Marked as answer by Noel D PatonModerator Thursday, November 21, 2013 12:24 PM
Monday, November 11, 2013 6:34 PMModerator
All replies
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You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.
You may need to activate by phone.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Kamin of Ressik Monday, November 11, 2013 8:32 PM
Sunday, November 10, 2013 8:51 PMModerator -
Unfortunately it's not readable anymore. I've reinstalled with the wrong product, can't remember where I got it but I can see enough of the number on the sticker to see it is different. Anyway to retrieve the correct one?Monday, November 11, 2013 3:03 PM
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Unfortunately it's not readable anymore. I've reinstalled with the wrong product, can't remember where I got it but I can see enough of the number on the sticker to see it is different. Anyway to retrieve the correct one?
See: How to identify, locate, and replace a product keyCarey Frisch
Monday, November 11, 2013 3:39 PMModerator -
Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.
OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.
COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.
Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed. (In this case, because you reinstalled with Retail media)
The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.
In such circumstances, the only things you can do are
1) recreate the Licensing Store - in case it's a minor software problem causing the misread (won't work here)
2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website (won't work here)
3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table (won't work here)
4) a reformat and reinstall using the manufacturer's recovery media
5) purchase a new license for Windows (or a new computer)
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Kamin of Ressik Monday, November 11, 2013 8:32 PM
- Marked as answer by Noel D PatonModerator Thursday, November 21, 2013 12:24 PM
Monday, November 11, 2013 6:34 PMModerator