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ADFS 4.0 IFD unable to access with D365 mobile app. RRS feed

  • Question

  • Folks just wanted to check if any one faced this issue...

    Configured ADFS 4.0 (WIN srv 2016) IFD for D365 deployment.

    Able to access crm over Internet, able to connect outlook client but unable to access on D365 mobile app. Attached is the screen shot for your information.

    I have cross checked, service account permissions on SSL, using trusted SSL, date and time fine, re updated clams and IFD but no luck.

    Let me know your thoughts.

    Log:

    1510214687825, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logTelemetryData", "Version1", "{ }"
    1510214687828, 542, 1, E, WebScriptInputHandler, callMethod, 10, "Method [logTelemetryData] was not found.", "com.microsoft.crm.pal.dispatchers.DispatcherException: Method [logTelemetryData] was not found.	at com.microsoft.crm.pal.dispatchers.WebScriptDispatcher.callMethod(WebScriptDispatcher.java:167)	at com.microsoft.crm.pal.core.WebScriptBridge.callMethod(WebScriptBridge.java:429)	at com.microsoft.crm.pal.core.WebScriptInputHandler$WebScriptInputHandlerJavascriptInterface.callMethod(WebScriptInputHandler.java:396)	at org.chromium.base.SystemMessageHandler.nativeDoRunLoopOnce(Native Method)	at org.chromium.base.SystemMessageHandler.handleMessage(SystemMessageHandler.java:7)	at android.os.Handler.dispatchMessage(Handler.java:102)	at android.os.Looper.loop(Looper.java:234)	at android.os.HandlerThread.run(HandlerThread.java:61)"
    1510214687832, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "Logging", "logMessage", "Version1", "{ }"
    1510214687834, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logMessage", "Version1", "{ }"
    1510214687838, 542, 1, E, Logger, LogWithLevel, 15, "[webService] Organization Service Fault Errors: 1: An unexpected error occurred.2: System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #84863653"
    1510214687843, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "Logging", "logTelemetryData", "Version1", "{ }"
    1510214687847, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logTelemetryData", "Version1", "{ }"
    1510214687848, 542, 1, E, WebScriptInputHandler, callMethod, 10, "Method [logTelemetryData] was not found.", "com.microsoft.crm.pal.dispatchers.DispatcherException: Method [logTelemetryData] was not found.	at com.microsoft.crm.pal.dispatchers.WebScriptDispatcher.callMethod(WebScriptDispatcher.java:167)	at com.microsoft.crm.pal.core.WebScriptBridge.callMethod(WebScriptBridge.java:429)	at com.microsoft.crm.pal.core.WebScriptInputHandler$WebScriptInputHandlerJavascriptInterface.callMethod(WebScriptInputHandler.java:396)	at org.chromium.base.SystemMessageHandler.nativeDoRunLoopOnce(Native Method)	at org.chromium.base.SystemMessageHandler.handleMessage(SystemMessageHandler.java:7)	at android.os.Handler.dispatchMessage(Handler.java:102)	at android.os.Looper.loop(Looper.java:234)	at android.os.HandlerThread.run(HandlerThread.java:61)"
    1510214687852, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "Logging", "logMessage", "Version1", "{ }"
    1510214687854, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logMessage", "Version1", "{ }"
    1510214687857, 542, 1, E, Logger, LogWithLevel, 15, "[metadataSync] Entity/Attribute Metadata sync failed[CrmSoapService - RetrieveMetadataChanges]Response: An unexpected error occurred.[CrmSoapService - RetrieveMetadataChanges]Error: Internal Server Error"
    1510214687879, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "Logging", "logTelemetryData", "Version1", "{ }"
    1510214687881, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logTelemetryData", "Version1", "{ }"
    1510214687883, 542, 1, E, WebScriptInputHandler, callMethod, 10, "Method [logTelemetryData] was not found.", "com.microsoft.crm.pal.dispatchers.DispatcherException: Method [logTelemetryData] was not found.	at com.microsoft.crm.pal.dispatchers.WebScriptDispatcher.callMethod(WebScriptDispatcher.java:167)	at com.microsoft.crm.pal.core.WebScriptBridge.callMethod(WebScriptBridge.java:429)	at com.microsoft.crm.pal.core.WebScriptInputHandler$WebScriptInputHandlerJavascriptInterface.callMethod(WebScriptInputHandler.java:396)	at org.chromium.base.SystemMessageHandler.nativeDoRunLoopOnce(Native Method)	at org.chromium.base.SystemMessageHandler.handleMessage(SystemMessageHandler.java:7)	at android.os.Handler.dispatchMessage(Handler.java:102)	at android.os.Looper.loop(Looper.java:234)	at android.os.HandlerThread.run(HandlerThread.java:61)"
    1510214687889, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "Logging", "logMessage", "Version1", "{ }"
    1510214687891, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logMessage", "Version1", "{ }"
    1510214687894, 542, 1, E, Logger, LogWithLevel, 15, "[metadataSync] Error occured during complete refresh of Application/Entity/Attribute metadata. Error Message:null"
    1510214687899, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "Logging", "logTelemetryData", "Version1", "{ }"
    1510214687901, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logTelemetryData", "Version1", "{ }"
    1510214687903, 542, 1, E, WebScriptInputHandler, callMethod, 10, "Method [logTelemetryData] was not found.", "com.microsoft.crm.pal.dispatchers.DispatcherException: Method [logTelemetryData] was not found.	at com.microsoft.crm.pal.dispatchers.WebScriptDispatcher.callMethod(WebScriptDispatcher.java:167)	at com.microsoft.crm.pal.core.WebScriptBridge.callMethod(WebScriptBridge.java:429)	at com.microsoft.crm.pal.core.WebScriptInputHandler$WebScriptInputHandlerJavascriptInterface.callMethod(WebScriptInputHandler.java:396)	at org.chromium.base.SystemMessageHandler.nativeDoRunLoopOnce(Native Method)	at org.chromium.base.SystemMessageHandler.handleMessage(SystemMessageHandler.java:7)	at android.os.Handler.dispatchMessage(Handler.java:102)	at android.os.Looper.loop(Looper.java:234)	at android.os.HandlerThread.run(HandlerThread.java:61)"
    1510214687909, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13324; }"
    1510214687911, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@c7b1989; }"
    1510214687948, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13325; }"
    1510214687950, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@b27cd8e; }"
    1510214688005, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13326; }"
    1510214688008, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@a67f9af; }"
    1510214688041, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13327; }"
    1510214688044, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@8b2d1bc; }"
    1510214688095, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13328; }"
    1510214688098, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@372c545; }"
    1510214688137, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13329; }"
    1510214688139, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@857349a; }"
    1510214688204, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13330; }"
    1510214688206, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@84481cb; }"
    1510214688225, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13331; }"
    1510214688227, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@2b94da8; }"
    1510214688256, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13332; }"
    1510214688257, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@67f70c1; }"
    1510214688272, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13333; }"
    1510214688273, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@ee40066; }"
    1510214688301, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13334; }"
    1510214688303, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@4176fa7; }"
    1510214688329, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13335; }"
    1510214688330, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@4299c54; }"
    1510214688394, 542, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "c4a70a20-7ed7-40ac-9027-0577b54cfbac", "Application", "clientBootError", "Version1", "{ }"
    1510214688395, 542, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "clientBootError", "Version1", "{ }"
    1510214697413, 542, 1, I, LogHelper, telemetry, 11, "Authentication: Signing Out"
    1510214697427, 542, 1, I, MAMAppSpecificActions, unenroll, 14, "Intune MDM<MAM: Username null or empty - skipping MDM-less MAM unenrollment."
    1510214697442, 542, 1, I, SharedStorage, putString, 13, "Setting String", "UPN", "(null)"
    1510214697444, 542, 1, I, SharedStorage, putBoolean, 13, "Setting Bool", "SignedOut", "true"
    1510214697780, 542, 0, I, WebScriptInputHandler, onPageStarted, 14, "Load started", "https://crm.contoso.com/nga/main.htm?org=crm&liveid=1&isfirstload=false"
    1510214697785, 542, 0, W, DeviceDispatcher, startBroadcastReceiver, 17, "StartBroadcastReceiver was called and broadcastReceiver object is not null. It should never happen."
    1510214697873, 542, 0, I, CrmViewController, appPause, 22, "Application paused"
    1510214697912, 542, 0, I, WebScriptBridge, appPause, 24, "Entering appPause."
    1510214697914, 542, 0, W, WebScriptBridge, appPause, 24, "Device is not ready. Aborting the call.", "false"
    1510214697924, 542, 0, W, WebScriptInputHandler, appPause, 23, "Device is not ready.", "com.microsoft.crm.pal.core.DeviceNotReadyException"
    1510214697928, 542, 0, I, CrmViewController, appDeactivate, 18, "Application deactivated"
    1510214697929, 542, 0, I, WebScriptBridge, appDeactivate, 20, "Entering appDeactivate."
    1510214697930, 542, 0, W, WebScriptBridge, appDeactivate, 20, "Device is not ready. Aborting the call.", "false"
    1510214697931, 542, 0, W, WebScriptInputHandler, appDeactivate, 19, "Device is not ready.", "com.microsoft.crm.pal.core.DeviceNotReadyException"


    Vinay Kumar.


    Friday, November 10, 2017 7:54 AM

All replies

  • No one replied on this issue...

    Can someone check this and let me know your thoughts.


    Vinay Kumar.

    Wednesday, November 15, 2017 11:04 AM