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WGA Validation issue RRS feed

  • Question

  • This is a new issue on a computer that had no prior problems with downloading updates from Windows Update.  I've gone through the the validity check before with no problems but I'm having one now and can't seem to resolve it. 

    I get the following error:  "The validation process cannot continue because your web browser is not configured to run the components required by the genuine validation process. The following will help you fix this problem and continue with validation."   The problem seems to be an activeX issue as I'm not getting an activex installation warning when trying to download the WGA application from Windows update.  

    Another option is offered but also does not work.  "If the ActiveX Control does not properly install, you may click the Validate Now button below to launch the alternate validation process (optimized for browsers unable to run the original validation script).   So I clicked  Validate Now an choose "Run" when offered the choice but get the following error:  Validation Not Completed: ActiveX Error [0x80080296] .

    Computer is a Falcon Northwest product running Windows XP Pro (currently @ SP2).  Windows XP is an OEM product.  Other than the two results below that say "checking" everything looks fine to me.

    Microsoft Genuine Advantage Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled
    Checking Windows validation ActiveX loaded
    Checking Office validation ActiveX loaded
    Passed Validation Self-help ActiveX loaded


    Here are the results from the MGA diagnostic.  The "Resolve" button is greyed out.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GRT2M-94X97-PH9QD
    Windows Product Key Hash: 3IBC89E3aWX87+igRUD5DeNrEqY=
    Windows Product ID: 76487-OEM-2240067-32153
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {388B9F52-2625-4F50-A9B5-1349F44CA018}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: D:\Program Files\Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{388B9F52-2625-4F50-A9B5-1349F44CA018}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PH9QD</PKey><PID>76487-OEM-2240067-32153</PID><PIDType>3</PIDType><SID>S-1-5-21-776561741-1214440339-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>122-CK-NF68</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070928000000.000000+000</Date></BIOS><HWID>CA6231D701848E7A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Falcon Northwest</name><model>Mach V</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>6BFA25141096F78</Val><Hash>2rJnPf2ew/X+gpJX2TZ+i1+g7Dc=</Hash><Pid>70145-OEM-5795691-62579</Pid><PidType>5</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 



    Sunday, October 12, 2008 2:57 PM

Answers

  • qwetq2ery,

    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. 

    The Windows XP Pro Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).      

    There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive. Your Retail version of Microsoft Office 2003 checks out fine.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.

    Rick, MS

    • Marked as answer by RickImAPC Monday, October 13, 2008 2:56 PM
    • Unmarked as answer by qwetq2ery Tuesday, October 14, 2008 2:09 PM
    • Edited by RickImAPC Tuesday, October 14, 2008 3:09 PM Removed Search for your PK in a search engine.
    • Marked as answer by RickImAPC Tuesday, October 14, 2008 3:09 PM
    Monday, October 13, 2008 2:56 PM
  • qewtq2ery,

    My apologies, I have removed the two sentences out of my Keygen'd response because you are correct that your Product Key is not found on (Google) the internet when searched. (Indicated above as: Removed Search for your PK in a search engine.)

    Second, Disabling the WGA Validation Tool on your computer does not make your Product Key Generated version of the OEM System Builder Copy of Windows XP Pro Legal. I disables WGA from working properly. * Also, we do not support the disabling of the Windows Validation Tool.

    Third, the main portion of my response to you was correct. Your copy of Windows XP Pro, OEM System Builder, has a Key Generated Product Key which was not assigned by Microsoft. 

    For Operating System support for OEM System Builder copies of the Windows XP Pro operating system, you would need to contact your place of purchase as Microsoft does not support OEM System Builder Licenses.

    Thank you for contacting the Windows Genuine Advantage (WGA) program forum.

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, October 14, 2008 3:16 PM
    Tuesday, October 14, 2008 3:16 PM

All replies

  • I think you need to goto Windows (in C:) folder, then Downloaded Program Files. Delete the WGA one and then retry. Hope this helps!
    • Proposed as answer by motherboardlove Sunday, October 12, 2008 9:48 PM
    • Unproposed as answer by qwetq2ery Sunday, October 12, 2008 10:12 PM
    Sunday, October 12, 2008 5:07 PM
  • I don't have that file in that folder.  Nor can I, apparently, download a new one as Windows Update site gives me an error that I described above.

    The only file in there that has anything to do with "Genuine Advantage" is the "Microsoft Genuine Advantage Self Support Tool", which presumably arrived today as I was trying to solve this issue.
    • Edited by qwetq2ery Sunday, October 12, 2008 10:12 PM additional information
    Sunday, October 12, 2008 10:06 PM
  • Try deleting the one labeled WUWebControl

    Then clear temporary files in IE.

    Then try again. hope this helps!
    • Proposed as answer by motherboardlove Sunday, October 12, 2008 11:54 PM
    • Unproposed as answer by qwetq2ery Monday, October 13, 2008 1:07 AM
    Sunday, October 12, 2008 11:53 PM
  • I don't have a file with that name either.

    And deleting temp files from the browser did nothing either.  The same scenario as described above occurs when I try to use the Windows Update site.
    • Edited by qwetq2ery Monday, October 13, 2008 1:11 AM additional information
    Monday, October 13, 2008 1:07 AM
  • qwetq2ery,

    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. 

    The Windows XP Pro Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).      

    There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive. Your Retail version of Microsoft Office 2003 checks out fine.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.

    Rick, MS

    • Marked as answer by RickImAPC Monday, October 13, 2008 2:56 PM
    • Unmarked as answer by qwetq2ery Tuesday, October 14, 2008 2:09 PM
    • Edited by RickImAPC Tuesday, October 14, 2008 3:09 PM Removed Search for your PK in a search engine.
    • Marked as answer by RickImAPC Tuesday, October 14, 2008 3:09 PM
    Monday, October 13, 2008 2:56 PM
  • Thank you for your reply Rick, but you are way off base here.  I sincerely doubt that the product key has been "found on multiple computers."  In fact, when I Google the product key shown in the diagnostic results above I get ZERO hits.  This is a legitimate copy of Windows XP installed by a legitimate manufacturer of custom PCs.   In addition, the computer has not been anywhere for any sort of modifications or repairs nor have I modifed anything. 

    In fact I found the cause of my issue (self-induced, of course) and Windows Update works fine now.  I had used XXXXXX WGA validation tool since the last time I did Windows updates and forgotten that I had done so.

    Thank you and have a good day.
    • Marked as answer by qwetq2ery Tuesday, October 14, 2008 2:08 PM
    • Unmarked as answer by RickImAPC Tuesday, October 14, 2008 3:09 PM
    • Edited by RickImAPC Tuesday, October 14, 2008 3:17 PM Unsupported Information.
    Tuesday, October 14, 2008 2:08 PM
  • qewtq2ery,

    My apologies, I have removed the two sentences out of my Keygen'd response because you are correct that your Product Key is not found on (Google) the internet when searched. (Indicated above as: Removed Search for your PK in a search engine.)

    Second, Disabling the WGA Validation Tool on your computer does not make your Product Key Generated version of the OEM System Builder Copy of Windows XP Pro Legal. I disables WGA from working properly. * Also, we do not support the disabling of the Windows Validation Tool.

    Third, the main portion of my response to you was correct. Your copy of Windows XP Pro, OEM System Builder, has a Key Generated Product Key which was not assigned by Microsoft. 

    For Operating System support for OEM System Builder copies of the Windows XP Pro operating system, you would need to contact your place of purchase as Microsoft does not support OEM System Builder Licenses.

    Thank you for contacting the Windows Genuine Advantage (WGA) program forum.

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, October 14, 2008 3:16 PM
    Tuesday, October 14, 2008 3:16 PM