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Firewall and Remote Desktop RRS feed

  • Question

  • Somewhere Remote Desktop stopped working. I've fiddled with the settings, but what the help lists and what the screen shows are not the same. The VPN works fine. Remote Desktop not so fine. It just fails to connect. Even with the Firewall down, it fails to connect. I tried uninstalling OneCare and I still had problems with the Windows firewall. Not sure if the Beta is the trigger for all of this, but it's irritating.
    Monday, October 8, 2007 1:00 AM

Answers

  • Remote Desktop can be allowed for subnet only or all computers, much like File and Printer Sharing. It can be found on the advanced section of the firewall. However, since removing OneCare didn't solve it and the problem persists with just the Windows Firewall, I have to ask, did you verify that you have allowed remote desktop under the system properties for the PC?

    Did Remote Desktop work before you installed OneCare?

    You may want to contact support if OneCare 2.0 beta is installed again -

    Support for 2.0 Beta - http://help.live.com/help.aspx?project=onecarev2 - use the "Get More Help" link in the lower right of the page to contact support via email.

     

    Please file a bug on Connect: https://connect.microsoft.com/site/sitehome.aspx?SiteID=168

    See the Bug Submission Guide - http://connect.microsoft.com/content/content.aspx?ContentID=3480&SiteID=168 - for details on how to create and submit the Support Log zip file with your bug.

     

    -steve

    Monday, October 8, 2007 1:53 AM
    Moderator

All replies

  • Remote Desktop can be allowed for subnet only or all computers, much like File and Printer Sharing. It can be found on the advanced section of the firewall. However, since removing OneCare didn't solve it and the problem persists with just the Windows Firewall, I have to ask, did you verify that you have allowed remote desktop under the system properties for the PC?

    Did Remote Desktop work before you installed OneCare?

    You may want to contact support if OneCare 2.0 beta is installed again -

    Support for 2.0 Beta - http://help.live.com/help.aspx?project=onecarev2 - use the "Get More Help" link in the lower right of the page to contact support via email.

     

    Please file a bug on Connect: https://connect.microsoft.com/site/sitehome.aspx?SiteID=168

    See the Bug Submission Guide - http://connect.microsoft.com/content/content.aspx?ContentID=3480&SiteID=168 - for details on how to create and submit the Support Log zip file with your bug.

     

    -steve

    Monday, October 8, 2007 1:53 AM
    Moderator
  • Hi Larry Sanderson,

       As a quick note, if this problem persisted with the OneCare firewall off, and also when OneCare was uninstalled, the problem may be, as Stephen suggested, with the OS configuration (both on the host machine and client machine). Another possibility is that some other security protocol may be in the works, and needs to be allowed as well. While that can be entirely dependant on your situation, I know that some companies require that IPSec or Kerboros security protocols be allowed on the host and client machines for Remote Desktop connections to work. If the machine you are trying to connect to is in your workplace, you might want to ask an IT person about what security protocols are used.

     

       In OneCare, IPSec and Kerboros can be allowed by opening the UI, clicking "Change Settings", then clicking the "Advanced settings" button in the firewall tab. Select the "Ports and Protocols" tab, and check the boxes for IPSec and/or Kerboros. Here, you can also check that Remote Desktop is allowed appropriately, or add any other rules your situation may require.

     

    Hope that helps, and thanks for trying out our product!

    -John

    Monday, October 8, 2007 7:16 PM