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    I have tried to activate my store bought copy of Live onecare on and off for 2 months....Now I'm told I need a subscription... I keep going in circles and now only have 15 days left to clear this up.... any suggestions
    Monday, December 17, 2007 5:14 AM

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     GogglesPizano wrote:

     

    I have tried to activate my store bought copy of Live onecare on and off for 2 months....Now I'm told I need a subscription... I keep going in circles and now only have 15 days left to clear this up.... any suggestions

    What "circles" are you going in? What happens when you proceed through activation? In order to activate, you need to sign in with a LiveID and then provide the retail key or purchase a subscription. What happens after you log in?

    -steve

    Monday, December 17, 2007 5:37 PM
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    Hi,

     

      I have the same problem!  I suspect it is because I live in South Africa (we do not have all the Live Services available here).

     

      The website opens and I can see all the Live Services (including OneCare Family but nothing related to OneCare itself).  When I continue it fails and says "it seems like you need a subscription" and starts the cycle over again.

     

      Can someone from the Live OneCare team please indicate if there is a country / region specific issue with activation?

     

    Regards,

    JamesA

    Monday, December 17, 2007 10:22 AM
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     GogglesPizano wrote:

     

    I have tried to activate my store bought copy of Live onecare on and off for 2 months....Now I'm told I need a subscription... I keep going in circles and now only have 15 days left to clear this up.... any suggestions

    What "circles" are you going in? What happens when you proceed through activation? In order to activate, you need to sign in with a LiveID and then provide the retail key or purchase a subscription. What happens after you log in?

    -steve

    Monday, December 17, 2007 5:37 PM
    Moderator
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     James Avenant wrote:

    Hi,

     

      I have the same problem!  I suspect it is because I live in South Africa (we do not have all the Live Services available here).

     

      The website opens and I can see all the Live Services (including OneCare Family but nothing related to OneCare itself).  When I continue it fails and says "it seems like you need a subscription" and starts the cycle over again.

     

      Can someone from the Live OneCare team please indicate if there is a country / region specific issue with activation?

     

    Regards,

    JamesA

    See this post regarding Activation redirecting you to a page where you cannot activate, but are presented with a view of available Windows Live Products instead -

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1202298&SiteID=2

    OneCare is not available for purchase (or activation) in South Africa.

    -steve

    Monday, December 17, 2007 5:38 PM
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    Hi Steve,

    I have tried to activate this program since I bought it in October... I enter the 25 digits product key and am told that it already exists....and need an associate subscription.. I click activate token, type in the 25 digits again and the circle starts over, "Product key  entered is already in use..Message 8059 " Icon on both computers is red.... How do I fix this...

     

     

     

     

    Thursday, December 20, 2007 11:10 PM