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'This is no running genuine Windows' error message after system restore RRS feed

  • Question

  • I recently restored my Operating System (Windows 7 Home Premium) using Acer's own eRecovery Management Software to Factory Defaults, and ever since I've done that, I have constantly gotten the 'This is no running genuine Windows' error message, where they tell me to purchase a new Windows 7. I've restored my Operating System twice more since that first happened, yet it still hasn't fixed the problem.

    Thanks!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {582F8632-0BD0-4539-920D-533590CED0E7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Max Li\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{582F8632-0BD0-4539-920D-533590CED0E7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-736716530-3336196679-2132856258</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 4750</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>V2.01</Version><SMBIOSVersion major="2" minor="6"/><Date>20110524000000.000000+000</Date></BIOS><HWID>DBAA3707018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered. 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 4:1:2012 13:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAIAAQABAAAAAgABAAEAonbsGh7NdxZoeTxCvmp2OI5KijxW94yMLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      SLIC ACRSYS ACRPRDCT
      SSDT ACRSYS PtidDevc
      ASF! ACRSYS ACRPRDCT
      SSDT ACRSYS PtidDevc
      SSDT ACRSYS PtidDevc
      SSDT ACRSYS PtidDevc
      UEFI ACRSYS ACRPRDCT
      UEFI ACRSYS ACRPRDCT
      UEFI ACRSYS ACRPRDCT

    Sunday, April 8, 2012 2:34 AM

Answers

  • "MrSeizedBog" wrote in message news:566e7004-a353-4cbc-803c-00ecbe0213af...

    I recently restored my Operating System (Windows 7 Home Premium) using Acer's own eRecovery Management Software to Factory Defaults, and ever since I've done that, I have constantly gotten the 'This is no running genuine Windows' error message, where they tell me to purchase a new Windows 7. I've restored my Operating System twice more since that first happened, yet it still hasn't fixed the problem.

    Thanks!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 4750</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>V2.01</Version><SMBIOSVersion major="2" minor="6"/><Date>20110524000000.000000+000</Date></BIOS>


    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered. 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 4:1:2012 13:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
     
    This error is one we've not had too much success with in the forums - but it would be nice to find both cause and cure.
     
    Please open an Elevated Command Prompt window, and run the following commands - post the results in your response (use the instructions below for assistance)
     
    ICACLS C:\Windows\System32\slui.exe
    ICACLS C:\Windows\System32\en-US\slui.exe.mui
    REG QUERY HKLM\SOFTWARE\Classes\AppID\slui.exe
    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\AppID\slui.exe
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform\GenuineApps\{55c92734-d682-4d71-983e-d6ec3f16059f}"
    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\AppID\slui.exe
     
    Here are some instructions to maike life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 8, 2012 10:52 AM
    Moderator

All replies

  • "george1009" wrote in message news:7de7e0e2-9c6f-4788-b0b0-e0643041df71...
     
     
    (thanks, George!)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 8, 2012 10:34 AM
    Moderator
  • "MrSeizedBog" wrote in message news:566e7004-a353-4cbc-803c-00ecbe0213af...

    I recently restored my Operating System (Windows 7 Home Premium) using Acer's own eRecovery Management Software to Factory Defaults, and ever since I've done that, I have constantly gotten the 'This is no running genuine Windows' error message, where they tell me to purchase a new Windows 7. I've restored my Operating System twice more since that first happened, yet it still hasn't fixed the problem.

    Thanks!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 4750</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>V2.01</Version><SMBIOSVersion major="2" minor="6"/><Date>20110524000000.000000+000</Date></BIOS>


    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered. 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 4:1:2012 13:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
     
    This error is one we've not had too much success with in the forums - but it would be nice to find both cause and cure.
     
    Please open an Elevated Command Prompt window, and run the following commands - post the results in your response (use the instructions below for assistance)
     
    ICACLS C:\Windows\System32\slui.exe
    ICACLS C:\Windows\System32\en-US\slui.exe.mui
    REG QUERY HKLM\SOFTWARE\Classes\AppID\slui.exe
    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\AppID\slui.exe
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform\GenuineApps\{55c92734-d682-4d71-983e-d6ec3f16059f}"
    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\AppID\slui.exe
     
    Here are some instructions to maike life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 8, 2012 10:52 AM
    Moderator
  • just for information (maybe I'm just muddying the waters). there may be problems with this image. 

    Another issue with the op on answers.

    http://answers.microsoft.com/en-us/windows/forum/windows_7-security/unable-to-adddelete-user-accounts/e42e6740-395c-4aa0-84a3-fe7b460f1fca

    Sunday, April 8, 2012 12:43 PM
    Answerer
  • No reply from the original poster.

    Issue is assumed to be resolved.


    Darin MS

    Thursday, April 12, 2012 8:52 PM