Configuring Email in CRM RRS feed

  • Question

  • We have users who have online CRM, SharePoint and Exchange licenses from office 365. SharePoint works fine with email notifications, but in CRM emails just sit in the queue. Can CRM be configured to send and receive email for office 365 users?

    thank you

    Thursday, November 19, 2015 5:48 PM


All replies

  • Hello,

    Have you configured Server Side Synchronization?

    Dynamics CRM MVP
    My blog

    Thursday, November 19, 2015 9:52 PM
  • There is a Server side synchronization for CRM Online with Exchange Server guide - blogs.msdn.com/b/crm/archive/2015/11/06/new-server-side-sync-setup-guide.aspx
    Monday, November 23, 2015 3:48 AM
  • Thank you. I am reading the information on configuring the email and I just have not had any success.  I am reading the New Server Side Sync Setup  and have tried several of the server configurations without success. Our exchange is hosed by a third party online (Adnet). What I need to enable is to send and receive email notifications from SharePoint. That would be our first goal. The second would be to sync the appointments, contacts and tasks with outlook.  We also have the email which is provided with our office 365, but right now I have this forwarded to the company email for each user.  It was a management decision not to have our company email not to be hosted with Office 365.

    I have failures on the outgoing and incoming email. 

    Any recommendations would be appreciated. 

    Monday, November 23, 2015 8:37 PM
  • Hi,

    You should see (some) error logs under the alerts, what does it say there?


    Rickard Norström Developer CRM-Konsulterna
    Swedish Dynamics CRM Forum: http://www.crmforum.se
    My Blog: http://rickardnorstrom.blogspot.se

    Tuesday, November 24, 2015 11:20 AM
  • Thank you, Yes here is the message which is repeated several times for my mail box.

    The mailbox location could not be determined while receiving email. The mailbox Steve Weber has been disabled for receiving email and the owner of the associated email server profile Microsoft Exchange Online has been notified.

    Here are the mailbox details.

    Mailbox Async Processing State
    hostid : BLUCRMS306ARW02.MSCRMAsyncService.c033ca55-e5f4-4aa9-936e-0022f718c312
    processingstatecode : 1
    processinglastattemptedon : 11/25/2015 2:41:06 PM
    Mailbox Synchronization Methods (2 is server-side sync or email router, 1 is Outlook sync, 0 is none)
    incomingemaildeliverymethod : EmailRouter
    outgoingemaildeliverymethod : EmailRouter
    actdeliverymethod : OutlookClient
    Mailbox Enabled State
    enabledforincomingemail : False
    enabledforoutgoingemail : False
    enabledforact : False
    Mailbox Idle State (shows how many times the mailbox was processed with no email items or Appointments, Contacts and Tasks to synchronize)
    noemailcount: Null
    noactcount: Null
    Mailbox Backoff Parameters (shows when the mailbox is scheduled to process next time)
    postponemailboxprocessinguntil : 12/31/9999 11:59:59 PM
    postponesendinguntil : 1/1/1900 12:00:00 AM
    receivingpostponeduntil : 1/1/1900 12:00:00 AM
    receivingpostponeduntilforact : 1/1/1900 12:00:00 AM
    Mailbox Test and Enable Parameters
    testemailconfigurationscheduled : True
    testemailconfigurationretrycount : 1
    testmailboxaccesscompletedon : 11/25/2015 2:27:10 PM
    postponetestemailconfigurationuntil : 11/25/2015 2:40:52 PM
    Mailbox Last Sync Cycle Information
    lastsuccessfulsynccompletedon: Null
    lastsyncerror: Null
    lastsyncerrorcode: Null
    lastsyncerrorcount: Null
    lastsyncerroroccurredon: Null
    lastsyncerrormachinename: Null
    itemsprocessedforlastsync: Null
    itemsfailedforlastsync: Null
    Email Server Profile Details
    Email Server Profile General Settings (servertype: 1 is others, 0 is Exchange)
    servertype : 0
    useautodiscover : True
    maxconcurrentconnections : 10
    minpollingintervalinminutes : 0
    Email Server Profile Incoming Email Settings
    incomingauthenticationprotocol : AutoDetect
    incomingcredentialretrieval : S2S
    incominguseimpersonation : False
    incomingusessl : True
    incomingportnumber : 443
    Email Server Profile Outgoing Email Settings
    outgoingauthenticationprotocol : AutoDetect
    outgoingcredentialretrieval : S2S
    outgoinguseimpersonation : False
    outgoingusessl : True
    outgoingportnumber : 443

    Wednesday, November 25, 2015 2:29 PM
  • Try to do the setup for that mailbox again. If you have the credentials on the mailbox there might have been a password change without updating CRM.


    Rickard Norström Developer CRM-Konsulterna
    Swedish Dynamics CRM Forum: http://www.crmforum.se
    My Blog: http://rickardnorstrom.blogspot.se

    Wednesday, November 25, 2015 2:39 PM