I have been trying to run the Server Recovery CD for a Version 3.0 upgrade on an HP MediaSmart Server 475 (with upgraded ram). I run the Server Recovery CD, it reports that it is successful. Then installs the WHS Console Client and runs the Windows Home Server Setup. It fails at the"Configuring computer backup" stage with the following error:
"The Windows Home Server Backup Service may not be running. Restart Windows Home Server, and then run this wizard again. If the problem persists contact product support"
Restarting WHS and running it again makes no difference.
I can RDC to the WHS Server. However I cannot run the WHS Console. When I try to run it, I get a dialog box that says "Windows Home Computer Backup Service is not running. Some WHS Console functions will not be available. Please restart WHS. If the problem persists contact product support." Clicking OK and waiting, the outside frame of WHS Console shows up for a split second and then disappears.
The EventViewer HomeServer Log has the following 2 errors:
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Event Type: Error
Event Source: HomeServer
Event Category: Backup
Event ID: 275
Date: 4/11/2010
Time: 1:38:08 AM
User: N/A
Computer: KIYAKHOMESERVER
Description:
No volume contains enough free space to create the client backup database. At least 20GB is required.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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NOTE: The drives do have more than 20GB space (I have close to 1 TB available space).
---
Event Type: Error
Event Source: HomeServer
Event Category: Backup
Event ID: 267
Date: 4/11/2010
Time: 1:38:08 AM
User: N/A
Computer: KIYAKHOMESERVER
Description:
Client Backup server failed at d:\wssg_src\whs_pp2\qhs\src\backup\server\service\qsminterface.cpp(333)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
---
In the EventViewer Application Log, I see about 17 errors. Most are .NET Runtime 2.0 Error Reports: many for demigrator.exe and one for homeserverconsole.exe (At the time stamp when I tried to run the Console through RDC). Here is one of the demigrator.exe ones and the homeserverconsole.exe one:
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Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 5000
Date: 4/11/2010
Time: 1:38:09 AM
User: N/A
Computer: KIYAKHOMESERVER
Description:
EventType clr20r3, P1 demigrator.exe, P2 6.0.0.0, P3 49b73990, P4 decore, P5 6.0.0.0, P6 49b7398e, P7 1b3, P8 1f, P9 system.nullreferenceexception, P10 NIL.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 63 00 6c 00 72 00 32 00 c.l.r.2.
0008: 30 00 72 00 33 00 2c 00 0.r.3.,.
0010: 20 00 64 00 65 00 6d 00 .d.e.m.
0018: 69 00 67 00 72 00 61 00 i.g.r.a.
0020: 74 00 6f 00 72 00 2e 00 t.o.r...
0028: 65 00 78 00 65 00 2c 00 e.x.e.,.
0030: 20 00 36 00 2e 00 30 00 .6...0.
0038: 2e 00 30 00 2e 00 30 00 ..0...0.
0040: 2c 00 20 00 34 00 39 00 ,. .4.9.
0048: 62 00 37 00 33 00 39 00 b.7.3.9.
0050: 39 00 30 00 2c 00 20 00 9.0.,. .
0058: 64 00 65 00 63 00 6f 00 d.e.c.o.
0060: 72 00 65 00 2c 00 20 00 r.e.,. .
0068: 36 00 2e 00 30 00 2e 00 6...0...
0070: 30 00 2e 00 30 00 2c 00 0...0.,.
0078: 20 00 34 00 39 00 62 00 .4.9.b.
0080: 37 00 33 00 39 00 38 00 7.3.9.8.
0088: 65 00 2c 00 20 00 31 00 e.,. .1.
0090: 62 00 33 00 2c 00 20 00 b.3.,. .
0098: 31 00 66 00 2c 00 20 00 1.f.,. .
00a0: 73 00 79 00 73 00 74 00 s.y.s.t.
00a8: 65 00 6d 00 2e 00 6e 00 e.m...n.
00b0: 75 00 6c 00 6c 00 72 00 u.l.l.r.
00b8: 65 00 66 00 65 00 72 00 e.f.e.r.
00c0: 65 00 6e 00 63 00 65 00 e.n.c.e.
00c8: 65 00 78 00 63 00 65 00 e.x.c.e.
00d0: 70 00 74 00 69 00 6f 00 p.t.i.o.
00d8: 6e 00 20 00 4e 00 49 00 n. .N.I.
00e0: 4c 00 0d 00 0a 00 L.....
---
Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 5000
Date: 4/11/2010
Time: 1:45:53 AM
User: N/A
Computer: KIYAKHOMESERVER
Description:
EventType clr20r3, P1 homeserverconsole.exe, P2 6.0.0.0, P3 49ed39c1, P4 whscommon, P5 6.0.0.0, P6 49b73949, P7 334, P8 1b, P9 system.io.ioexception, P10 NIL.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 63 00 6c 00 72 00 32 00 c.l.r.2.
0008: 30 00 72 00 33 00 2c 00 0.r.3.,.
0010: 20 00 68 00 6f 00 6d 00 .h.o.m.
0018: 65 00 73 00 65 00 72 00 e.s.e.r.
0020: 76 00 65 00 72 00 63 00 v.e.r.c.
0028: 6f 00 6e 00 73 00 6f 00 o.n.s.o.
0030: 6c 00 65 00 2e 00 65 00 l.e...e.
0038: 78 00 65 00 2c 00 20 00 x.e.,. .
0040: 36 00 2e 00 30 00 2e 00 6...0...
0048: 30 00 2e 00 30 00 2c 00 0...0.,.
0050: 20 00 34 00 39 00 65 00 .4.9.e.
0058: 64 00 33 00 39 00 63 00 d.3.9.c.
0060: 31 00 2c 00 20 00 77 00 1.,. .w.
0068: 68 00 73 00 63 00 6f 00 h.s.c.o.
0070: 6d 00 6d 00 6f 00 6e 00 m.m.o.n.
0078: 2c 00 20 00 36 00 2e 00 ,. .6...
0080: 30 00 2e 00 30 00 2e 00 0...0...
0088: 30 00 2c 00 20 00 34 00 0.,. .4.
0090: 39 00 62 00 37 00 33 00 9.b.7.3.
0098: 39 00 34 00 39 00 2c 00 9.4.9.,.
00a0: 20 00 33 00 33 00 34 00 .3.3.4.
00a8: 2c 00 20 00 31 00 62 00 ,. .1.b.
00b0: 2c 00 20 00 73 00 79 00 ,. .s.y.
00b8: 73 00 74 00 65 00 6d 00 s.t.e.m.
00c0: 2e 00 69 00 6f 00 2e 00 ..i.o...
00c8: 69 00 6f 00 65 00 78 00 i.o.e.x.
00d0: 63 00 65 00 70 00 74 00 c.e.p.t.
00d8: 69 00 6f 00 6e 00 20 00 i.o.n. .
00e0: 4e 00 49 00 4c 00 0d 00 N.I.L...
00e8: 0a 00 ..
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The remainder are one HPModuleService, two HPServiceManager errors, one HPTransmon error, and one ConfigureServer error:
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Event Type: Error
Event Source: ConfigureServer
Event Category: None
Event ID: 0
Date: 4/11/2010
Time: 1:38:37 AM
User: N/A
Computer: KIYAKHOMESERVER
Description:
Exception during post-OOBE configuration: Element not found. (Exception from HRESULT: 0x80070490)
Exception:System.Runtime.InteropServices.COMException
Message:Element not found. (Exception from HRESULT: 0x80070490)
Source:Microsoft.HomeServer.SDK.Interop.v1
StackTrace:
at Microsoft.HomeServer.SDK.Interop.v1.WHSInfoClass.GetApplicationFolder(Guid UniqueID)
at HPServerModules.ConfigureServer.RestoreWHSRegistry()
at HPServerModules.ConfigureServer.OOBEComplete()
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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I found http://support.microsoft.com/kb/946339 for Backup Service problems, but can't use most methods since WHS Console won't run at all. I did have an external eSata disk connected to my WHS (For server backup only), so I tried server recovery both with that connected and not connected (Method 2) to no difference.
I have now tried running the Server Recovery multiple times and rebooting multiple times, but I keep on running to the same problem over and over again. Any advice, strategy, and/or next steps would be much appreciated.
