none
Server Recovery, Backup Service Not Running, and Console Client Cannot Run RRS feed

  • Question

  • I have been trying to run the Server Recovery CD for a Version 3.0 upgrade on an HP MediaSmart Server 475 (with upgraded ram). I run the Server Recovery CD, it reports that it is successful. Then installs the WHS Console Client and runs the Windows Home Server Setup.  It fails at the"Configuring computer backup" stage with the following error:

    "The Windows Home Server Backup Service may not be running. Restart Windows Home Server, and then run this wizard again. If the problem persists contact product support"

    Restarting WHS and running it again makes no difference.

    I can RDC to the WHS Server. However I cannot run the WHS Console. When I try to run it, I get a dialog box that says "Windows Home Computer Backup Service is not running. Some WHS Console functions will not be available. Please restart WHS. If the problem persists contact product support." Clicking OK and waiting, the outside frame of WHS Console shows up for a split second and then disappears.

    The EventViewer HomeServer Log has the following 2 errors:

    ---

    Event Type:    Error
    Event Source:    HomeServer
    Event Category:    Backup
    Event ID:    275
    Date:        4/11/2010
    Time:        1:38:08 AM
    User:        N/A
    Computer:    KIYAKHOMESERVER
    Description:
    No volume contains enough free space to create the client backup database. At least 20GB is required.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    ----

    NOTE: The drives do have more than 20GB space (I have close to 1 TB available space). 

    ---

    Event Type:    Error
    Event Source:    HomeServer
    Event Category:    Backup
    Event ID:    267
    Date:        4/11/2010
    Time:        1:38:08 AM
    User:        N/A
    Computer:    KIYAKHOMESERVER
    Description:
    Client Backup server failed at d:\wssg_src\whs_pp2\qhs\src\backup\server\service\qsminterface.cpp(333)

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    ---

     

    In the EventViewer Application Log, I see about 17 errors.  Most are .NET Runtime 2.0 Error Reports:  many for demigrator.exe  and one for homeserverconsole.exe (At the time stamp when I tried to run the Console through RDC). Here is one of the demigrator.exe ones and the homeserverconsole.exe one:

    --

    Event Type:    Error
    Event Source:    .NET Runtime 2.0 Error Reporting
    Event Category:    None
    Event ID:    5000
    Date:        4/11/2010
    Time:        1:38:09 AM
    User:        N/A
    Computer:    KIYAKHOMESERVER
    Description:
    EventType clr20r3, P1 demigrator.exe, P2 6.0.0.0, P3 49b73990, P4 decore, P5 6.0.0.0, P6 49b7398e, P7 1b3, P8 1f, P9 system.nullreferenceexception, P10 NIL.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 63 00 6c 00 72 00 32 00   c.l.r.2.
    0008: 30 00 72 00 33 00 2c 00   0.r.3.,.
    0010: 20 00 64 00 65 00 6d 00    .d.e.m.
    0018: 69 00 67 00 72 00 61 00   i.g.r.a.
    0020: 74 00 6f 00 72 00 2e 00   t.o.r...
    0028: 65 00 78 00 65 00 2c 00   e.x.e.,.
    0030: 20 00 36 00 2e 00 30 00    .6...0.
    0038: 2e 00 30 00 2e 00 30 00   ..0...0.
    0040: 2c 00 20 00 34 00 39 00   ,. .4.9.
    0048: 62 00 37 00 33 00 39 00   b.7.3.9.
    0050: 39 00 30 00 2c 00 20 00   9.0.,. .
    0058: 64 00 65 00 63 00 6f 00   d.e.c.o.
    0060: 72 00 65 00 2c 00 20 00   r.e.,. .
    0068: 36 00 2e 00 30 00 2e 00   6...0...
    0070: 30 00 2e 00 30 00 2c 00   0...0.,.
    0078: 20 00 34 00 39 00 62 00    .4.9.b.
    0080: 37 00 33 00 39 00 38 00   7.3.9.8.
    0088: 65 00 2c 00 20 00 31 00   e.,. .1.
    0090: 62 00 33 00 2c 00 20 00   b.3.,. .
    0098: 31 00 66 00 2c 00 20 00   1.f.,. .
    00a0: 73 00 79 00 73 00 74 00   s.y.s.t.
    00a8: 65 00 6d 00 2e 00 6e 00   e.m...n.
    00b0: 75 00 6c 00 6c 00 72 00   u.l.l.r.
    00b8: 65 00 66 00 65 00 72 00   e.f.e.r.
    00c0: 65 00 6e 00 63 00 65 00   e.n.c.e.
    00c8: 65 00 78 00 63 00 65 00   e.x.c.e.
    00d0: 70 00 74 00 69 00 6f 00   p.t.i.o.
    00d8: 6e 00 20 00 4e 00 49 00   n. .N.I.
    00e0: 4c 00 0d 00 0a 00         L..... 
    ---

     

    Event Type:    Error
    Event Source:    .NET Runtime 2.0 Error Reporting
    Event Category:    None
    Event ID:    5000
    Date:        4/11/2010
    Time:        1:45:53 AM
    User:        N/A
    Computer:    KIYAKHOMESERVER
    Description:
    EventType clr20r3, P1 homeserverconsole.exe, P2 6.0.0.0, P3 49ed39c1, P4 whscommon, P5 6.0.0.0, P6 49b73949, P7 334, P8 1b, P9 system.io.ioexception, P10 NIL.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 63 00 6c 00 72 00 32 00   c.l.r.2.
    0008: 30 00 72 00 33 00 2c 00   0.r.3.,.
    0010: 20 00 68 00 6f 00 6d 00    .h.o.m.
    0018: 65 00 73 00 65 00 72 00   e.s.e.r.
    0020: 76 00 65 00 72 00 63 00   v.e.r.c.
    0028: 6f 00 6e 00 73 00 6f 00   o.n.s.o.
    0030: 6c 00 65 00 2e 00 65 00   l.e...e.
    0038: 78 00 65 00 2c 00 20 00   x.e.,. .
    0040: 36 00 2e 00 30 00 2e 00   6...0...
    0048: 30 00 2e 00 30 00 2c 00   0...0.,.
    0050: 20 00 34 00 39 00 65 00    .4.9.e.
    0058: 64 00 33 00 39 00 63 00   d.3.9.c.
    0060: 31 00 2c 00 20 00 77 00   1.,. .w.
    0068: 68 00 73 00 63 00 6f 00   h.s.c.o.
    0070: 6d 00 6d 00 6f 00 6e 00   m.m.o.n.
    0078: 2c 00 20 00 36 00 2e 00   ,. .6...
    0080: 30 00 2e 00 30 00 2e 00   0...0...
    0088: 30 00 2c 00 20 00 34 00   0.,. .4.
    0090: 39 00 62 00 37 00 33 00   9.b.7.3.
    0098: 39 00 34 00 39 00 2c 00   9.4.9.,.
    00a0: 20 00 33 00 33 00 34 00    .3.3.4.
    00a8: 2c 00 20 00 31 00 62 00   ,. .1.b.
    00b0: 2c 00 20 00 73 00 79 00   ,. .s.y.
    00b8: 73 00 74 00 65 00 6d 00   s.t.e.m.
    00c0: 2e 00 69 00 6f 00 2e 00   ..i.o...
    00c8: 69 00 6f 00 65 00 78 00   i.o.e.x.
    00d0: 63 00 65 00 70 00 74 00   c.e.p.t.
    00d8: 69 00 6f 00 6e 00 20 00   i.o.n. .
    00e0: 4e 00 49 00 4c 00 0d 00   N.I.L...
    00e8: 0a 00                     ..     
    ----

     

    The remainder are one HPModuleService, two HPServiceManager errors, one HPTransmon error, and one ConfigureServer error:

     

    ---

    Event Type:    Error
    Event Source:    ConfigureServer
    Event Category:    None
    Event ID:    0
    Date:        4/11/2010
    Time:        1:38:37 AM
    User:        N/A
    Computer:    KIYAKHOMESERVER
    Description:
    Exception during post-OOBE configuration: Element not found. (Exception from HRESULT: 0x80070490)
    Exception:System.Runtime.InteropServices.COMException
    Message:Element not found. (Exception from HRESULT: 0x80070490)
    Source:Microsoft.HomeServer.SDK.Interop.v1
    StackTrace:
       at Microsoft.HomeServer.SDK.Interop.v1.WHSInfoClass.GetApplicationFolder(Guid UniqueID)
       at HPServerModules.ConfigureServer.RestoreWHSRegistry()
       at HPServerModules.ConfigureServer.OOBEComplete()

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    ---

    I found http://support.microsoft.com/kb/946339 for Backup Service problems, but can't use most methods since WHS Console won't run at all.  I did have an external eSata disk connected to my WHS (For server backup only), so I tried server recovery both with that connected and not connected (Method 2) to no difference.

     

    I have now tried running the Server Recovery multiple times and rebooting multiple times, but I keep on running to the same problem over and over again.  Any advice, strategy, and/or next steps would be much appreciated.  

     

    • Edited by tuxster Sunday, April 11, 2010 6:02 AM title correction
    Sunday, April 11, 2010 6:01 AM

All replies

  • Can you pull the system disk and run chkdsk /r on the system partition using another machine?
    --
    Sunday, April 11, 2010 2:20 PM
  • I don't have any desktops handy but I do have a Usb external enclosure that I could connect to a laptop. Would I be able to run it through that or would that not be recommended?
    Sunday, April 11, 2010 5:35 PM
  • Yes, that will work fine. I normally use a "bare drive" UB bridge, but an enclosure will work.
    I'm not on the WHS team, I just post a lot. :)
    Sunday, April 11, 2010 9:40 PM
    Moderator
  • Sorry for the delay folks.  Unnecessary distractions such as family obligations and work create needless interruptions on more critical things like getting WHS working again...

     

    I ran chkdsk /r on the system disk, it completed with no errors reported.   Any new suggestions?

    Tuesday, April 13, 2010 2:25 AM
  • I should also mention, if this is somehow due to certain entries in the client backup database on the WHS being corrupt (I am speculating since the error message refers to the Backup Service), I actually do not mind deleting the backup database, if there is a way to do that and if it is going to help bring the WHS client console and thus WHS back online.

    I used the WHS BDBB plugin to take a backup of the client backup database before the Server Recovery process, and even if that one is also corrupt I have backups of client files that losing the client backups on the WHS wouldn't be a big loss for me.  (The bigger concern for me would be to save all the media files I have on the remaining drives on the WHS, since I don't have backups of all of them, and it would take a long time to manually recover all the videos on there.)

    I don't know if that makes any difference, but I figured I would throw it out there.

    Thanks again!

    Tuesday, April 13, 2010 2:44 AM
  • One more update:  I tried Server Recovery with a brand new system drive yesterday, and faced exactly the same issues. So, I don't believe it's a hardware issue.

    Any help  at this point would be much appreciated.

    • Edited by tuxster Thursday, April 15, 2010 4:19 PM clarified
    Thursday, April 15, 2010 4:19 PM
  • I am having the same exact issue.  I have over 2 TB in my server so it is not a space issue.  
    Friday, April 16, 2010 5:35 PM
  • Shamsway,


    Do you have any Western Digital Green drives on your server?   I spent some time with HP Support late last night, and after a few set of questions, that was what they asked me.  Apparently, the 3.0 upgrade has some issues dealing with those drives, supposedly they are built somewhat differently which is creating problems during server recovery. And indeed one of my drives is a WD Green.

    When I find the time (probably over the weekend), I'm going to try taking the data drives out (including the Green one), do a "factory reset" with a brand new drive, and then manually copy the data over one at a time.

    I don't know if that's really the case or not, but at this point I don't have any other leads to pursue.  So, I'm curious to see if you have any WD Greens as well...

    Friday, April 16, 2010 6:33 PM
  • I have the same issue on my EX485 which I recently upgraded to version 3. A couple of months before the upgrade I installed a new WD Green 2TB EARS drive (with 4K sectors) and it was running ok. I have two other 1TB Green EADS drives also. 

     

    I then read that I should have installed a 'jumper' on the EARS drive or ran WD's alignment tool, as Windows 2003 Server (ie WHS) doesn't work well with the new 4K sector drives and performance can be severely impacted if they are not prepared.  So I went into the WHS Console and clicked remove drive to prepare it for removal. It was all going well, but I just checked progress and my Console connection had closed down. I now get the same issues as above, and cannot open the WHS console.  I don't want to reboot the server yet as it may still be removing the drive.  All very worrying, as I have nearly 4TB of data on this thing...

    Thursday, April 22, 2010 4:52 AM
  • I decided not to tinker with the server and left it to do its magic overnight. I'm happy to say by the morning the red health light on the EX485 had turned back to blue and I could open the WHS console without any issues.  WHS said the drive was ready for removal, so I removed the 2TB EARS drive, put the jumper on pins 7 and 8 and popped it back in again, added it back to the storage pool and everything is working great.

    So... have patience when you remove your drive!!

    Saturday, April 24, 2010 2:14 PM
  • I decided not to tinker with the server and left it to do its magic overnight. I'm happy to say by the morning the red health light on the EX485 had turned back to blue and I could open the WHS console without any issues.  WHS said the drive was ready for removal, so I removed the 2TB EARS drive, put the jumper on pins 7 and 8 and popped it back in again, added it back to the storage pool and everything is working great.

    So... have patience when you remove your drive!!


    I'll note that the alignment problem that the lack of jumper creates is probably why removal took an unusually long time.

    I'm not on the WHS team, I just post a lot. :)
    Saturday, April 24, 2010 2:24 PM
    Moderator
  • One more update:  I tried Server Recovery with a brand new system drive yesterday, and faced exactly the same issues. So, I don't believe it's a hardware issue.

    Any help  at this point would be much appreciated.


    Same exact issue here.  doing a server recovery after the os disk failed.  Installing on a Seagate ST31000t28AS 1TB disk.  The data partition is never created if I run the server recovery (restore or factory reset).
    Thursday, January 10, 2013 12:33 AM