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'Windows not Genuine' RRS feed

  • Question

  • Machine boots with no wallpaper and Windows claims it is not genuine.  I followed the procedure to reset the Vista's Licensing Store without any luck.

    MGADiag log:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-KHFBV-GYTCD-QBQMV
    Windows Product Key Hash: 766HVLQ1C9TqUwtCERrbVPprDlE=
    Windows Product ID: 89576-OEM-7201281-70670
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {ACD1C57C-6D0A-40DB-AABE-8CDE78CDCABB}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error: T:20091113051027171-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ACD1C57C-6D0A-40DB-AABE-8CDE78CDCABB}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QBQMV</PKey><PID>89576-OEM-7201281-70670</PID><PIDType>8</PIDType><SID>S-1-5-21-955962268-1207264233-721577835</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MP061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="4"/><Date>20061218000000.000000+000</Date></BIOS><HWID>68313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>BB51B56FC1D2DAE</Val><Hash>co0eB5KLel55MMNF7AgqrZvn9Z0=</Hash><Pid>81606-OEM-6472781-40406</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: f758e09b-7c7c-492c-b78c-aba5bd4e3f5b
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00144-012-870670-02-1033-6002.0000-3182009
    Installation ID: 018361529245225143058555885162131366747905247671150865
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: QBQMV
    License Status: Unlicensed

    HWID Data-->
    HWID Hash Current: PgAAAAIABQABAAEAAgABAAAABAABAAEAJJTujJyF5e+I/uIwPLBOnupOUDT+2Y3v8vSoxxB1XMWsVo5u9Eg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M07   
      FACP            DELL          M07   
      HPET            DELL          M07   
      BOOT            DELL          M07   
      MCFG            DELL          M07   
      SLIC            DELL          M07   
      SSDT            PmRef        CpuPm


    Sunday, November 15, 2009 4:53 AM

Answers

  • Hello ddeerrff,

      When you get a chance, try the Activate by Phone again, but this time select the option to talk to a Live Activation Rep Or if there is no option, don't type anything. That should force the phone prompt to transfer you to the Activation rep.

      As I mentioned, this issue is usually caused by either a semi-incompatible hardware Drive or a Malware infection.  So you want to focus on a) running AV scans (if possible, multiple scans using multiple Anti-virus software, is recommened) b) ensuring the drivers are all up to date.

    If you continue to have issues, I recommend creating a (no cost) WGA support request at
    http://go.microsoft.com/fwlink/?linkid=52029 for furyther assistance.

    Sorry I couldn't be more help,
    Darin MS

    • Marked as answer by Darin Smith MS Friday, November 20, 2009 9:01 PM
    Friday, November 20, 2009 9:01 PM

All replies

  • Hello ddeerrff,

    I'm seeing two issues in your Diagnostic Report.

    1. Vista not Activated

    2. Vista showing a Trusted Store tamper.  This is usually associated with a hardware driver that is not fully compatible with Vista (or sometime a Malware infection). This is probably also aggravating the problem you are having trying to Activate.

      I am unsure if this will resolve the issue Tamper issue, but I am hoping that the below steps will allow you to get activated and at that point, you can then start ensuring all your hardware drivers are up todate.

     
    1) Open an Internet Browser window. (click the "Use Windows with Reduced Functionality" should open a browser, otherwise, try the Learn More Online option, if available)
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    Thank you,
    Darin MS
    Wednesday, November 18, 2009 10:26 PM
  • Thanks you for the reply Darin.

    Trusted Store tamper - would that be the "TTS Error:"?

    I have already run through the above procedure I saw elsewhere on the board described as "resetting Vista's Licensing Store" - didn't seem to help.  I don't remember now if i ran MGADiags before or after the reset.  I'll try again.

    It's my son's machine, and I have limited access to it, so it may be a couple days before I can get to it again.
    Thursday, November 19, 2009 4:02 PM
  • Hi ddeerrff,

      No, TTS stands for 'Tamper Time Stamp'.  the letter right before the timestamp tell us what type of tamper it is.  In your case:

    TTS Error: T:20091113051027171-

    "T" = Trusted Store Tamper 
    20091113051027171 = the tamper last occured on Nov 13, 2009 at 0510 (3:10 am) and 27171 milisec.
                    
    There are a few three main typess of tampers:
    "M" = ModAuth Tamper
    "K" = Kernel Mod Tamper
    "T" = Trusted Store Tamper

    Thank you,
    Darin MS
    Thursday, November 19, 2009 9:33 PM
  • Had a few minutes with the machine last night.  Re-ran MGADiags and the TTS Error still is there.  Tried to validate at http://www.microsoft.com/genuine/, that site told me I first needed to activate Vista. 

    Called the automated activation telephone line, read in all the number, entered all the responses.  Got a mismatch error.  The automated system asked me if I received an error, I said "Yes" and was disconnected.  :(

    Checked under 'prefmon.msc' as described in another post here.  No software installed/removed 11-13 but there was a whole bunch of svchost.exe service stops.  There were some updates shown as installed on the 12th.
    Friday, November 20, 2009 4:31 PM
  • Hello ddeerrff,

      When you get a chance, try the Activate by Phone again, but this time select the option to talk to a Live Activation Rep Or if there is no option, don't type anything. That should force the phone prompt to transfer you to the Activation rep.

      As I mentioned, this issue is usually caused by either a semi-incompatible hardware Drive or a Malware infection.  So you want to focus on a) running AV scans (if possible, multiple scans using multiple Anti-virus software, is recommened) b) ensuring the drivers are all up to date.

    If you continue to have issues, I recommend creating a (no cost) WGA support request at
    http://go.microsoft.com/fwlink/?linkid=52029 for furyther assistance.

    Sorry I couldn't be more help,
    Darin MS

    • Marked as answer by Darin Smith MS Friday, November 20, 2009 9:01 PM
    Friday, November 20, 2009 9:01 PM
  • Sounds like a plan.  Thank you for your assistance Darin. 
    Saturday, November 21, 2009 4:46 AM