Subscription Enabled, But It Won't Work RRS feed

  • Question

  • I recently subscribed to Live OneCare and when I log into the Microsoft Billing account, I can see that it clearly says that my subscription is enabled, yet my Live OneCare icon is red and tells me I'm "At Risk" and it still says my subscription has expired. I'm in no place to try and subscribe again, because I don't want to risk being charged mutiple times. How can I fix this?

    Wednesday, December 3, 2008 9:17 PM


  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2




    Thursday, December 4, 2008 12:29 PM