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    Before my free time ran out I was offered windows live onecare for 29.95 and was charged 49.95 for it and I am trying to figure out why that is.  I would be thankfull for Any help.  Also who would I contact to get this matter taking care of

    Jim

    Monday, January 28, 2008 8:14 PM

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    I encountered the same thing (got a pop up from OneCare saying I could subscribe for $29.95).  When I attempted to subscribe, the price I was quoted was $49.99, so I didn't do it.

     

    Like you, I'm trying to find some answers. I did however google it and got this:

     

    http://www.google.com/products?hl=en&q=onecare+29.95&um=1&ie=UTF-8

    Monday, January 28, 2008 8:19 PM
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    The special offer for users of the 2.0 beta (In the US, 29.95) required that you visit a special link, log in, and provide payment information. Upon completion of the purchase, you would then be given a special installation download that did not require activation since it was already activated during purchase.

    If you simply purchased during activation after installing from http://onecare.live.com you were charged full price.

     

    You can contact support to cancel your subscription and obtain a refund. You may want to see http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2753263&SiteID=2 - for a much better deal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, January 28, 2008 8:20 PM
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    Can you please explain your second paragraph.  I have a trial offer which will expire in about 15 days.  I got the link for the $29.95 subscription offer but lost it.  I want to subscribe at the $29.95 price not the $49.95 price which comes up when I hit subscribe.  Does you second paragraph mean I have to subscribe at $49.95 and then ask for a refund?  (you confused me when you stated contacting support to cancel and obtain a refund---I don't want to cancel but just to subscribe at the lower price).  Is there anyway I can get the link to the lower price again (will it be sent again or has it expired).  If not please explain exactly how I need to subscribe and get the lower price.

     

    Wednesday, January 30, 2008 3:20 AM
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    I don't know if support will provide a partial refund. I do know that the subscription process charges the full retail price. If you have subscribed at the full retail price, you can try to get an adjustment, though I suspect that won't work, or you can cancel completely and the use a cheaper retail copy to activate a new subscription. The link I provided in the prior reply highlights a few of the current US retail deals.

     

    This link was posted here yesterday and I have no idea how long it will be active or why the person posting it was directed there via activation: http://get.live.com/onecare/CC2995?wa=wsignin1.0

    When I click that link, I arrive at a page where I can begin activation for a 29.95 deal. I cannot tell you that it will work as I didn't proceed by clicking Go.

     

    -steve

     

    Wednesday, January 30, 2008 5:58 PM
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    I used the link you provide and went thru the process of giving my credit card information and subscribing.  I then got a message which thanked me for subscribing for a year fo $29.95.  The message also said if I had One Care already installed on my computer (which I do because I have a trial subscription), then I should open OneCare and then click Activate.  I opened OneCare but there is no activate button.  (by the way, I also assumed maybe it didn't recognize I had OneCare already installed and so tried the icon on the acceptance message that said install OneCare--when I did so it said my computer already had OneCare installed).  So how do I activate OneCare now that I have purchased it?

    Thursday, January 31, 2008 3:42 AM
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    Open OneCare, click Help/About...

    If a Subscription ID appears, you are activated.

    If no subscription ID is shown (or it differs from the one you used to purchase at 29.95) you will probably need to reinstall OneCare, but double-check your PC date and time and also confirm that you are not using the beta - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2690424&SiteID=2 - if there is no Subscription ID and you have no link on the main OneCare interface for subscribe/activate.

    -steve

     

     

    Thursday, January 31, 2008 2:03 PM
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    I have the same problem as wll, but the link http://get.live.com/onecare/CC2995?wa=wsignin1.0 would not accept payment info. The CC# etc. kept being removed on a send or update.

     

    Friday, February 1, 2008 12:45 AM
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    I did what you said and a subscription ID appeared (same one as I used to buy) so I guess I am "activated".  I would never have known this without your help--thanks.  Does Microsoft go out of it's way to make the signup and activation process so confusing--the instructions don't seem to match what's appears on the screen.

     

    Friday, February 1, 2008 3:08 AM
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     layneincalif wrote:
    I have the same problem as wll, but the link http://get.live.com/onecare/CC2995?wa=wsignin1.0 would not accept payment info. The CC# etc. kept being removed on a send or update.

     

    If your credit card information - name, address, number, date - included any punctuation, it doesn't error, but loops you back for input to correct the data. Not very helpful, unfortunately, when that happens.

    -steve

    Friday, February 1, 2008 5:25 PM
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     grmmrg wrote:
    I did what you said and a subscription ID appeared (same one as I used to buy) so I guess I am "activated".  I would never have known this without your help--thanks.  Does Microsoft go out of it's way to make the signup and activation process so confusing--the instructions don't seem to match what's appears on the screen.

     

    Well, for a special offer, there is a special path to follow.

    The normal purchase flow should be pretty easy, assuming you already have a LiveID - you click subscribe in OneCare and then provide payment info or you provide a retail product key.

    It can be a bit harder than it should be, though, especially when you encounter an error in the path.

    -steve

    Friday, February 1, 2008 5:27 PM
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    HOW DID YOU GET MICROSOFT TO REDUCE THE COST?
    Monday, March 24, 2008 2:36 AM
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    This was a special offer situation. I don't know if there are any current offers. However, you might do well looking for OneCare at retail, online or in stores, for a discounted price and you can renew your subscription with the retail key from the box at http://billing.microsoft.com

    -steve

     

    Monday, March 24, 2008 2:16 PM
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