Error code [0x80280107] on Validation Advisor page means validation does not complete

• Question

• 

  

  0

  Sign in to vote

  Hi All,

   

  Hope someone can help me with this, as I haven't been on here before apologies if my questions have been answered before, but I did check the forums for information before posting here.

   

  Recently while trying to upgrade the windows Media Player on this PC we were asked to run the windows validator program.

  This resulted in a message saying it had failed because "the product key found on this computer is a Volume License Key (VLK) that has been blocked."

  We believe this version to be legitimate (it was pre installed on the machine prior to purchase from PC World over 3 years ago), so attempted to run the Validation Advisor.

  We copied down the windows product key from the back of the machine, and input this information into the Validation Advisor.

  But upon submitting the following answers:

  {Product key ending in} 4RJ8B

  One computer.

  I purchased a computer with Windows XP already installed.

  My current computer has never been fixed or upgraded.

  (then the correct character symbols for human user verification)

  and clicking submit,

  the message 'please wait' appears with the working symbol, but then the page refreshes to state "A network error or timeout has occurred while processing your request. Please try again later"

  And the bottom of the page has the error code [0x80280107]

  We have tried this multiple times, over the last 24 hours, and it does not change.

  We do not believe there is a network error at our end, as the internet and networking is experiencing no unusual performance issues.

  I have searched here for this error message, but it did not highlight any previously similar issue.

   

  Has anyone else encountered this issue? is there a way around it?

   

  Further to encountering this error, after searching the forums, I have found that the product key it thinks we currently has is one that has appeared on the forums before "*****-*****-YXRKT-8TG6W-2B7Q8", this key does not match the one we have on the actual PC (ending in 4RJ8B)

   

  Upon seeing this I searched around and tried to run "The Windows Product Key Update Tool", but when I entered the product key which was printed on the label on the actual PC it tells me that the key entered is not a valid key.

   

  Can anyone suggest how we can progress these issues, as we are confident that we do have a legitimate version of Windows and would like to resolve this as soon as possible.

   

  Please find attached the diagnostic information:

   

  Diagnostic Report (1.7.0069.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Blocked VLK
  Validation Code: 3
  Online Validation Code: N/A
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
  Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
  Windows Product ID: 55274-640-0000356-23306
  Windows Product ID Type: 1
  Windows License Type: Volume
  Windows OS version: 5.1.2600.2.00010100.0.0.pro
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {8BC4B033-FE30-4D59-BE1D-CBF7B7D03434}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.59.1
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A
  Version: N/A

  Notifications Data-->
  Cached Result: N/A
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: Registered, 1.6.28.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-171-1

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control:
  Active scripting:
  Script ActiveX controls marked as safe for scripting:

  File Scan Data-->

  Other data-->
  Office Details:
  <GenuineResults><MachineData><UGUID>{8BC4B033-FE30-4D59-BE1D-CBF7B7D03434}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23306</PID><PIDType>1</PIDType><SID>S-1-5-21-1275210071-1677128483-839522115</SID><SYSTEM><Manufacturer>eMachines</Manufacturer><Model>MS-6714</Model></SYSTEM><BIOS><Manufacturer>Phoenix
  Technologies, LTD</Manufacturer><Version>6.00
  PG</Version><SMBIOSVersion major="2"
  minor="3"/><Date>20040726******.******+***</Date></BIOS><HWID>131F3D4F01842042</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
  Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>
         <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

   

   

  Thank You for taking the time to read this, Hopefully someone out there can help.

   

  Cheers,

  James

  Friday, February 22, 2008 11:14 AM