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Windows 7 Build 7601 This copy of Windows is not genuine. Happened after Dell support tools were installed, windows update, and BSOD occurred RRS feed

  • Question

  • Hey all. I have read many posts on this and looked for report logs similar to mine. I've seen that it may be because of a hardware issue and/or just Windows 7 being retarded. I am going to posts the validation report and some info about the BSOD because I believe they are related. I installed DellSystemDetect to find my serial code for my PC for Dell to find a solution and some updates to my computer, but nothing seemed to be wrong with it according to them. However, I feel like the applications I installed (which have since been removed) have somehow determined something was wrong with my OS serial key, because of the same thing happening when I installed things from Windows websites to also find and fix issues with my computer. I hope this makes sense. If not, I guess just dismiss it and read the reports.

    I have Windows 7 Ultimate SP1. The computer I am using, Dell XPS 420, was initially installed with Windows Vista Home, but I have since upgraded about 2 years ago with maybe 2 or 3 clean installs of it. 

    I installed the Windows Genuine Advantage Tool after the "not genuine" showed up on my desktop, but the program says it has been interrupted after many tries. 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {7C5FE2F2-0846-4D5C-A202-840DEE4F49B5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7C5FE2F2-0846-4D5C-A202-840DEE4F49B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-2491562511-3924056018-2809546352</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Dell XPS420                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20090225000000.000000+000</Date></BIOS><HWID>36493E07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B9K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600497-02-1033-7600.0000-1832013
    Installation ID: 018751472925197272047173240510082730682335355923023285
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PMJBM
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 4
    Trusted time: 3/23/2014 1:03:34 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAAABAAEAAQADAAAABAABAAEAeqjqV0ZvuLXyUSw2Yj2sHVlXySS2GO1q8WHMMQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   B9K    
      FACP DELL   B9K    
      HPET DELL   B9K    
      BOOT DELL   B9K    
      MCFG DELL   B9K    
      SSDT DELL st_ex
      DUMY DELL   B9K    
      SLIC DELL   B9K    

    Here are my 2 simplified BSOD reports from "WhoCrashed". I can upload the true BSOD reports if need be. My computer actually crashed 3/21/14 at about 7PM EST. Im not sure why there is more than a +4 hour time difference. 

    On Sat 3/22/2014 2:04:42 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\032114-57221-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
    Bugcheck code: 0x50 (0xFFFFF80001010401, 0x8, 0xFFFFF80001010401, 0x0)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System

    On Sat 3/22/2014 2:04:42 AM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: athurx.sys (athurx+0x9F3BB)
    Bugcheck code: 0x50 (0xFFFFF80001010401, 0x8, 0xFFFFF80001010401, 0x0)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\Windows\system32\drivers\athurx.sys
    product: Driver for Atheros CB42/CB43/MB42/MB43 Network Adapter
    company: Atheros Communications, Inc.
    description: Atheros Extensible Wireless LAN device driver

    Thanks in advance all :)

    Sunday, March 23, 2014 7:00 PM

Answers

  • Your install is counterfeit.  The Product Key listed that ends with PMJBM is a leaked key from Lenovo that was never ever valid.  You need to purchase a legal copy of Windows, format your drive and reinstall.  Be sure to back up your data first.

    Please do not read this sentence. Please ignore the previous sentence.

    Monday, March 24, 2014 2:22 PM

All replies

  • Your install is counterfeit.  The Product Key listed that ends with PMJBM is a leaked key from Lenovo that was never ever valid.  You need to purchase a legal copy of Windows, format your drive and reinstall.  Be sure to back up your data first.

    Please do not read this sentence. Please ignore the previous sentence.

    Monday, March 24, 2014 2:22 PM
  • But I ordered the new key online/over the phone from Dell. My original harddrive got corrupt, so my father called Dell and we got a new harddrive and product key. How can that be? Is there a certain department I can contact for this? I'm not sure if it would be Microsoft or Dell. 
    Thursday, March 27, 2014 4:28 AM
  • That key did not come from Dell.  It originally was meant to be used with Lenovo systems but before this happened the key was leaked to the public.  It was blacklisted before any systems were ever deployed with it.  It has never been and never shall be, a valid Product Key.  Contacting Microsoft will do no good, and Dell never had access to that key.

     

    Whoever sold you that key sold you a counterfeit.  If it is still possible, I would contact them for a full refund.  And do not accept any offer of using a replacement key from them.


    Please do not read this sentence. Please ignore the previous sentence.


    Thursday, March 27, 2014 2:45 PM