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Windows 10 problem

    Question

  • Windows 10 was installed on my laptop. I was not at the computer as the installation progressed. When completed a password is needed to open windows 10.. I did not get password and now I cannot open and use my laptop.

    Tuesday, April 5, 2016 6:18 PM

Answers

All replies

  • your options are very limited.

    try a blank password, or try password, as your password, or any other password that you might think of.

    failing these two options, then you will need to reinstall windows

    Tuesday, April 5, 2016 6:20 PM
  • I tried several passwords or combinations to no avail.  I can't open the computer past the welcome page of windows 10 so I can't effect a re-installation.  I have been in contact with windows support and a Microsoft store nearby but no help.
    Tuesday, April 5, 2016 6:44 PM
  • you don't need to log into windows, to start a new installation.  If your boot devices are setup correctly in bios, simply put the DVD into the DVD drive, (or bootable USB drive), reboot, and the installation will commence
    Tuesday, April 5, 2016 6:49 PM
  • What name is appearing on your screen?

    If it's your Microsoft account, input password for Microsoft account.

    Tuesday, April 5, 2016 7:22 PM
  • One more thing....note this forum is for questions on Microsoft Certifications...not the best choice for WinDoze 10 troubleshooting.  Try the Microsoft Community forums.
    Tuesday, April 5, 2016 7:24 PM
    Answerer