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Validation Diagnostics Report RRS feed

  • Question

  • Hello - I recently had a virus and had to clean my system. After doing so, it turned out I suddenly had a validation issue. Below is the report as per the instructions I have read in the forum. Thanks for help!

    Susanne

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {C6CD8064-980F-411E-8537-A0C237EFE89D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120305-0430
    TTS Error: M:20110620115853084-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C6CD8064-980F-411E-8537-A0C237EFE89D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-4108624549-3861837941-805070854</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP061                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.3.1 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070323000000.000000+000</Date></BIOS><HWID>42323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A859948054FA5AE</Val><Hash>WPdZbmKGexM0PDbTEGQ4LoK+uXk=</Hash><Pid>81602-OEM-6872775-44896</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAKp0AAAAAAAAYWECADAgAAAykNXzYi/MARhDs/4hWdo7Xkl9D+HKpngYW3KqfPVF0ixW5ENjs8OFCLS0tqzNYX/4/A3WSq/JBVF0H9Oh+hJEw7XKSAShRbc0l8FoTuFAlTI1rMjNYXKG1mjkjzXhcq94m48ceJqGOPu1UvB7bxiIfUEtgIRGphkOSa+EGUYcOX5/UvkAHnVxUFe/CarAhO73oJwYTKgykpsbJiscvAYWgzyFZ0z79y0OKm53Bw867hHNE43WvZqUI0Rf1MqA3D5sWfEw7WeNfzOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600096-02-1033-6002.0000-1412012
    Installation ID: 012245603750368896076295934304140622760326771483941876
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: CH4CG
    License Status: Notification
    Notification Reason: 0xC004F063.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAIAAAABAAIAAgABAAAAAgABAAEAJJTwLzZVSACAbXiMvnzKjvL0WmW6Y6xWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B8K   
      FACP   DELL    B8K   
      HPET   DELL    B8K   
      BOOT   DELL    B8K   
      MCFG   DELL    B8K   
      SSDT   DELL  st_ex
      DUMY   DELL    B8K   
      SLIC   DELL    B8K   

    • Moved by Darin Smith MS Monday, May 21, 2012 3:33 PM Vista issue moved to the Vista forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Monday, May 21, 2012 2:05 AM

Answers

  • "shilyard" wrote in message news:1f4da559-5836-40bb-b4bd-c04efc135642...
    I requested the discs from Dell. I also have the original install disc that came with the system in 2007. Any suggestions on how to use the original OS disc if I am running SP2 and the disc is SP1? Does it make a difference? What about backing up files on external HD, do I risk re-infecting my system? Thanks.

    "Be the change you want to see in the world." - Ghandi


     
     
    You cannot do a repair install with Recovery disks.
     
    A Clean install will wipe ALL data on the disk, so back up your data to external storage first!
    Once done, follow the manufacturer's instructions to recover the system back to its ex-factory state.
    Then first UNinstall any existing Anti-Virus (it will be out of date), and run the AV manufacturer's removal tool to get rid of the dregs,
    Now install a new AV - MSE is as good as any, and free.
    Update the AV, and then use Windows Updates to get everything up to date.
    ONLY THEN bring back your data onto the machine - this ensures that the data is scanned by an up-to-date AV which will hopefully catch anything missed previously.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 22, 2012 8:11 AM
    Moderator

All replies

  • You can reactivate your Windows Vista installation by performing the following:

    1. Click on the Start button and in the Start Search box type in: slui.exe 3and click on the icon that appears.

    2. Type in your Windows Vista 25-character product key that is affixed to your Dell PC.

    3. Follow the instructions for phone activation (no charge).


    Carey Frisch

    Monday, May 21, 2012 3:41 AM
    Moderator
  • "shilyard" wrote in message news:56df7b2b-edd7-4651-a25e-439104638b80...

    Hello - I recently had a virus and had to clean my system. After doing so, it turned out I suddenly had a validation issue. Below is the report as per the instructions I have read in the forum. Thanks for help!

    Susanne

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {C6CD8064-980F-411E-8537-A0C237EFE89D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120305-0430
    TTS Error: M:20110620115853084-

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP061                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.3.1 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070323000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: CH4CG
    License Status: Notification
    Notification Reason: 0xC004F063.

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
       
      SLIC   DELL    B8K   

     
     
    [MODS = please move this to the Vista WGA forum]
     
    It looks as if you had a long-standing infection - the time-stamp on a Mod-Auth Tamper is from June of last year - or that you have had repeated infections.
     
    What have you used to rid your system of infection now?
    Are you *certain* that it is properly clean?
     
    As Carey says, you can use SLUI 3 to change the Key but that will not cure any underlying problems.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 21, 2012 9:14 AM
    Moderator
  • I did what you suggested and I am still getting the error message: "The product key you have entered will not work with this edition of Windows Vista. You must either run Windows Vista setup or enter a Windows Vista Home Basic product key."  So, now what? Also, how can I be certain I no longer have this virus as Noel D Paton warns? I use Avast and Advanced System Optimizer to keep my system clean and running optimally. I am amazed this has even happened because I am so diligent with keeping things clean. Thanks so much for your help. :)

    "Be the change you want to see in the world." - Ghandi

    Monday, May 21, 2012 2:46 PM
  • <Moderator: This thread has been moved from the Windows XP WGA forum to the Windows Vista WGA forum>

    Darin MS

    Monday, May 21, 2012 3:33 PM
  • Advanced System Optimiser?

    DITCH IT! - it's probably the cause of your problems.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, May 21, 2012 4:40 PM
    Moderator
  • I uninstalled Advanced System Optimiser as instructed. Called Dell for the repair and they want $250!! Is there another solution I can try from my end?


    "Be the change you want to see in the world." - Ghandi

    Monday, May 21, 2012 6:58 PM
  • See: Request Dell Backup Discs so you can commence with a "clean install" of the Windows Vista operating system.  Cleaning your system of a virus does not correct the damage the virus has done to the operating system.  All you have done is removed the malicious virus files that inflicted the damage.

    Carey Frisch


    Monday, May 21, 2012 7:04 PM
    Moderator
  • I requested the discs from Dell. I also have the original install disc that came with the system in 2007. Any suggestions on how to use the original OS disc if I am running SP2 and the disc is SP1? Does it make a difference? What about backing up files on external HD, do I risk re-infecting my system? Thanks.

    "Be the change you want to see in the world." - Ghandi


    Tuesday, May 22, 2012 12:18 AM
  • "shilyard" wrote in message news:1f4da559-5836-40bb-b4bd-c04efc135642...
    I requested the discs from Dell. I also have the original install disc that came with the system in 2007. Any suggestions on how to use the original OS disc if I am running SP2 and the disc is SP1? Does it make a difference? What about backing up files on external HD, do I risk re-infecting my system? Thanks.

    "Be the change you want to see in the world." - Ghandi


     
     
    You cannot do a repair install with Recovery disks.
     
    A Clean install will wipe ALL data on the disk, so back up your data to external storage first!
    Once done, follow the manufacturer's instructions to recover the system back to its ex-factory state.
    Then first UNinstall any existing Anti-Virus (it will be out of date), and run the AV manufacturer's removal tool to get rid of the dregs,
    Now install a new AV - MSE is as good as any, and free.
    Update the AV, and then use Windows Updates to get everything up to date.
    ONLY THEN bring back your data onto the machine - this ensures that the data is scanned by an up-to-date AV which will hopefully catch anything missed previously.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 22, 2012 8:11 AM
    Moderator
  • Thanks! I did just as suggested. All is working well and running smooth. I appreciate all the help. I am a semi-pro photographer and use an external HD to store my irreplaceable photos. I plan to use my PC for only this purpose.

    "Be the change you want to see in the world." - Ghandi

    Wednesday, May 23, 2012 2:56 PM
  • You're welcome - good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, May 23, 2012 3:09 PM
    Moderator